Kimberly S. Hicks

*** ******* *****

Columbus,Ohio 43228

740-***-****

adec7l@r.postjobfree.com

Customer Service Professional

Self – Motivated, responsible, and customer centered professional with 15 years of experience in both international call centers and local in – person service oriented positions. Adaptable, team player possesses passion for putting customer needs first and takes great pride in a job well done. Brings ability to work under pressure, work in fast paced environments, and multi – task when needed. Comes from a life – long background of working with animals, from horses on a farm, to pet care in customer’s homes. Strong background in service as trained STNA and volunteer at local humane society. PROFESSIONAL COMPETENCIES

QUALITY CUSTOMER SERVICE MS OFFICE EXPERIECNE

ANIMAL CARE AND GROOMING ATTENTION TO DETAILS

PROBLEM SOLVER DEVELOPS CUSTOMER RELATIOSHIPS

APPOINTMENT SCHEDULING DATA ENTRY

MANAGE RESERVATIONS MULTI-LINE PHONE SYSTEM

HOSPITALITY MEET AND GREET CLIENTS

EMPLOYMENT HISTORY

JEG’S HIGH PERFORMANCE

CALL CENTER REP- 05/2018-08/2018

● Took incoming calls, placed orders

● checked on back orders, and dropped ships.

● also called the customers back if needed to.

● place on hold and called fedex or ups.

● tracked packages.

HKT TELESERVICES - 07/2017/12/2017

AIRBNB - CALL CENTER REP

● Took incoming calls from customers

● canceled reservations,

● Transfered calls placed reservations.

PERSONAL ANIMAL CARE ASSISTANT

Private Residence- Heath, Ohio 2009-Prest

● Helped provide care for the horses, dogs, and cats

● Ensured daily care, food, and exercise for all the animals Cleaned horse stalls, and maintained owners residence. CALL CENTER REPRESENTATIVE

Thirty-One Gifts-Johnstown-Columbus,Ohio 2010-2013

● Handled all customer service calls for consultants, entered orders into And replaced orders as needed.

Call Center Rep / Sales

Rods Western Palace 2017-2018

● Provided customer service

● for our returning and New customers.

● Help the customers with products they want to buy.

● And help them understand

● When it ships for the holidays.

CALL CENTER REP (SEASONAL)

Harry & David’s – Hebron,Ohio 1998-2009

● Took incoming calls and placed orders for customers’

● And did mail orders and placed into the computer, And made out bound calls and data entry.

LAKEWOOD HS-DIPLOMA

Hebron, Ohio

LICKING COUNTY JVS-Certificate in Horticulture

Newark,Ohio

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