Receptionist and Office Administrator

S A M A N T H A M A R I E

P R O T U S A D A - B E R N A B E

Salmiya, Kuwait

+965-******** (Regular Call and WhatsApp)

+965-******** (Viber)

***********@*****.***

POSITION APPLYING FOR:

OBJECTIVE:

To contribute my valuable office administration, customer service skills, technical abilities and professional training gained from various prestigious back office, food service, retail sales and business process organizations.

TRAINING AND EXPERIENCE:

December 20, 2017 up to Present

GreenWing Company (Anotah Brand), 1st Floor Salmiya Northern Salmiya Building, Salem Al Mubarak Street, Salmiya, Kuwait

Receptionist/ Office Administrator

• Greet and welcome guests or visitors as soon as they arrive at the office, direct visitors to the appropriate person, answer, screen and forward incoming phone calls

• Responsible for receiving documents from stores, sales reports and documents to be signed by Top management or department head.

• Ensure reception area is tidy and presentable, with all necessary stationery and material.

• Responsible for head office and warehouse office supplies. Order manage and budgets office supplies and keep inventory of stock.

• Keep stock of office supplies and place orders when necessary

• Arrange and manage business trips for the Department Managers/Directors and all employees and provide detailed itinerary including contact details, addresses, locations, timings and all related documents, as requested and needed

• Responsible for the visa process, Business trip forms, allowances, ticket and hotel booking for each traveler.

• Responsible for booking documents and parcels thru couriers (FedEx/ TNT, Aramex, DHL)

• Responsible for New Employee’s Induction for each of Department head and Office tour

• Coordinate office activities and operations to secure efficiency and compliance to company policies

• Provide administrative support for operations team March 7, 2016 up to October 26, 2017

H&M (Hennes & Mauritz), The Avenues Mall, Souk Sharq Mall Visual Merchandiser

• Produces design ideas for themed window displays and special displays to promote a specific product or offer

• Develops floor plans to ensure that spaces are used effectively, and lighting is set creatively

• Sets up displays, dresses model dummies, arranges screens, fabric and posters

• Sources display materials and coordinates with providers of props

• Ensures that item prices and other required details are visible and produces actual sales

• Trains other Sales Staff on display techniques

• Monitors inventory and submits daily reports to Head Office June 9, 2014 up to March 6, 2016

H&M (Hennes & Mauritz), The Avenues Mall, Souk Sharq Mall Retail Sales Associate (RSA)

• Ensures high levels of customer satisfaction through excellent customer service

• Recommends additional-related and high-quality items to show every customer what the store offers and that items selected fits every customer’s needs

• Properly handles cash, credit cards, discounts, exchanges and returns

• Maintains a clean and organized store

March 7, 2013 up to March 1, 2013

HARD ROCK CAFÉ KUWAIT, Marina World, Gulf Road Salmiya Retail Sales Associate (RSA)

• Demonstrates impeccable Product Knowledge of all Hard Rock Café Retail Items

• Properly handles cash, credit cards, discounts, exchanges and returns

• Maintains accurate cash drawer balances and reports discrepancies or variance for proper handling

• Determines guests’ needs – by actively engaging them in 1-on-1 conversations and informing guests of the products features and benefits of each items

• Maintains a clean and organized restaurant and ensures the safety of all products

• Maintains proper product stock levels – through retail pulls and inventories November 15, 2010 up to March 5, 2013

STREAM GLOBAL SERVICES, 20th Floor, Cyber One Bldg., Eastwood City, Libis, Quezon City Customer Service Professional (Non-Technical, AT&T Warranty Services)

• Handles warranty issues for all AT&T Mobile Products

• Troubleshoots minor technical issues and recommends for other technical services as necessary

• Provides customer service for warranties and information on technical service centers

• Provides accommodations basing on processes and guidelines provided by the client for best assistance

July 19, 2010 up to August 15, 2010

EASTERN MANILA DEVELOPMENT CENTER, Las Brisas Compound, Ortigas Ave. Extension, Antipolo City

English (ESL) Teacher

• Taught Korean students on the basic English grammar, writing, reading, speaking, and listening skills. Also includes teaching pronunciation and accent reduction

• Teaches all conversational English that will enable the speakers of other languages to effectively communicate and Introduces cultural aspects to ESL students, especially those who are new to the English-speaking country

• Prepares activities for the development of listening, reading and pronunciation skills Summer 2003 up to April 2004

ABA ADVERTISING, INC., Villa Cecilia, Mayamot, Antipolo City Office Assistant

• Assists in monitoring, printing and filing of quotations and sends to potential customers

• Answers to phone calls and ensures that customers’ needs are immediately addressed

• Releases customer orders and ensure that their needs are met promptly

• Handles daily store sales and records and summarizes total sales for the day

• Computes weekly accounts of employees and clients and takes charge in collecting receivables SKILLS AND EXPERTISE

• Communication at every level and service orientation skills

• Ability to multi-task

• Telephoning, typing, planning and organizing skills.

• Good attention to detail

• Computer Literate – Microsoft office (Excel, Word, PowerPoint, Outlook)

• Able to work under reception workload

• Presentable personality, positive attitude

EDUCATION

2005-2009 ARELLANO UNIVERSITY Legarda, Manila

• B.S. Tourism, 4th Year College, 1st Semester (undergraduate) 2003-2005 NATIONAL CHRISTIAN LIFE COLLEGE Marikina City

• Graduated 4th Year High School

2001-2003 STA. ELENA HIGH SCHOOL Marikina City

• 1st to 2nd Year High School

1994-2001 OUR LADY OF PERPETUAL SUCCOR COLLEGE Marikina City

• Kinder to Elementary

PERSONAL INFORMATION

• Nicknamed “Sam” by close friends and relatives.

• Born on the 14th October 1988.

• Single Mom with 2 children namely: Ezekiel Caleb (10 years old) and Elisha Camille (8 years old)

• Born to ERNESTO CAASI BERNABE, 50 years old, an Electrical Project Supervisor in one of the biggest Construction Company in the Philippines and MARIA TERESA PROTUSADA BERNABE, 50 years old, an Owner for a Consulting Firm.

• With Siblings as follows: Bernardine Lea (31 years old), and Thomas Eymard (28 years old).

• Born-again Christian, attending Christ Commission Fellowship, Marikina and Pasig City, Philippines

• Passport # P0027659A

• Residency # 288*********

• Article 18 Transferable visa

CHARACTER REFERENCE

• Essam Ellebishy, HR Admin and Payroll Officer, Greenwing Company, +965-********

• Ma. Liza Beth P. Camaso, Personal Assistant to COO, Greenwing Company, +965********

(WhatsApp)

• Neil Baldevarona, Merchandiser, Nadec, +965******** (WhatsApp)

Contact this candidate