SUMMARY OF QUALIFICATIONS

A results-driven technical program manager with over 19 years of technical PM/RM experience in cloud computing, business intelligence, mobile applications (Android and iOS) and websites for large and small companies. Technical background as a DBA and web dev. Demonstrated success in cloud platforms development, BI/DW reporting, AI/machine learning, mobile products. Excellent at leading multiple parallel initiatives, large-scale cross-functional teams, setting and improving process and SLAs, and managing stakeholder expectations in complex organizations. PMI certified Project Mgmt Professional (PMP).

·Managed design, testing and release of cloud APIs for many large and small platforms: Microsoft DOJ, Microsoft Universal Store, MSFT Supply Chain, Maana, Shop4E.com, T-Mobile, AT&T

·As Mobile Product Manager, deployed a total of 12 IOS apps, 9 Android apps, 2 Windows Phone apps

·Managed full lifecycle of product realization, user stories, backlog, budgets, schedules, development, testing, integration in app stores, KPIs, and billing. Oversaw ops, process, SLAs.

·Launched or updated many eCommerce sites, including: T-Mobile, Xbox/Microsoft, Sierra, UCR, ESRI

·Managed BI projects and Azure-based platform for multiple clients using Power BI for Chameleon

·10+ years as Developer/DBA: TFS/VSO, C#, stored procedures, PowerShell, PowerBI, XML, JSON, Azure, AWS, SWIFT, SQL Server, Oracle. VBA with Office: Excel, Word, PPT, Sharepoint, Teams.

PROFESSIONAL EXPERIENCE

RELEASE COORDINATOR MICROSOFT 3/2020 - PRESENT (CONTRACT)

·Coordinating deeply complex requirements for release of a new, specialized sovereign cloud. Manages daily shiproom with 200+ service teams, drives progress, unblocks dev teams, coordinates changes and testing streams. Requires me to go deep with PowerShell, Azure DevOps, and many other security tools and services, and work with all levels of experienced people.

SR. TECHNICAL PRODUCT MANAGER IDEOCLICK 11/2019 – 2/2020 (CONTRACT)

·Created new data warehouse and several mission-critical solutions for this startup. Complex solution includes Sparc/DataBricks, scraping technologies, OLAP/BI and coordination with off-shore team and many internal stakeholders. Owned product user stories, technical design, backlog, data modeling, schedule, dev, testing, deployment, post-deployment operations. Agile environment utilizing Jira and Confluence. Managed 2-weeks sprints, backlog, wrote user stories.

SR. TECHNICAL PROGRAM MANAGER CHAMELEON TECHNOLOGIES 9/2018 – 9/2019 (FTE)

·Managed large BI projects and Azure-based platform for multiple clients in consulting engagements in Agile/Scrum environment using Jira, Power BI, Azure Storage Services, Power Shell, C#, SQL Server.

·Managed and delivered a large Data Warehouse for a gaming company’s VR product, measuring manufacturing and testing data and creating Power BI reports and dashboards in Agile environment.

·Oversaw BI platform evolution and roadmap. Conducted market and client research, coordinated prioritization, budget, calendar and resources. Oversaw staffing, billing, SOWs, process definition and SLAs.

·For client projects, oversaw business analysis, scope, execution, overall delivery, backlogs, daily stand-ups, sprint planning meetings, and continuous QA efforts on behalf of clients and platform. Developed and maintained Power BI solutions utilizing complex DAX and external data acquisitions.

RELEASE MANAGER MICROSOFT UNIVERSAL STORE TEAM 5/2018 – 8/2018 (CONTRACT)

·Defined and managed release processes across the Microsoft Universal Store program managers, Retail teams and Engineering. Oversaw prioritization, customer ranking and grooming of backlog.

·Managed Azure services integration with POS, ERP, Inventory and other external services and devices

·Created, controlled project schedules, measures progress, health, readiness and performance via VSO dashboard, shepherded team through Release process, enforcing release requirements, compliance.

SR. PROGRAM MANAGER MAANA 7/2017 - 12/2017 (CONTRACT)

·Oversaw 2 project teams of analysts and data scientists working to create machine learning services and integrating their analytics into Maana’s Knowledge Platform, in an Agile/Scrum environment using Jira for new customer Chevron. Wrote and managed user stories. Local Azure cloud

SR. PROGRAM MANAGER MICROSOFT TEAMS PRODUCT GROUP 5/2017 - 6/2017 (CONTRACT)

·Performed code triage and escalation of issues for bots in C# and nodeJS using BotFramework.

·Created PowerBI reports and VSO dashboards to track incidents and response KPIs.

·Managed catalog of code samples of bots in C# and nodeJS and publishing process on MSDN/Git

·Wrote, tested and published developer guidance on MSDN and developer forums.

SR. WEB DEVELOPER/DBA Shop4E.com 9/2016 - 1/2017 (CONTRACT)

·Wrote C#/JavaScript/PowerShell using VSO for back-end order processing and automation tasks.

·Wrote SQL Server stored procedures to improve security on the website. Managed code in shared Git.

·Managed SQL Server instances on AWS. Automated API testing and reporting with Excel/PowerBI.

SR. TECHNICAL PROJECT MANAGER MICROSOFT SUPPLY CHAIN IT 10/2015 - 6/2016 (CONTRACT)

·Worked on several back-end projects for Microsoft Retail Stores PMO. Wrote/managed user stories.

·Created complex EDI invoice solution with 4 dev teams using Azure. Onboarded 5 vendors.

·Ran Agile with TFS/VSO user stories, design, backlog, budget, schedule, dev, testing, deployment

·Used Excel/PowerBI extensively for mapping XML conversions, managing budget, data mining.

SR. TECHNICAL PROJECT MANAGER T-MOBILE USA 1/2015 – 7/2015 (CONTRACT)

·Implemented new payment management solution impacting all T-Mobile eCommerce channels

·Used waterfall methodology using Clarity, MS Project, Sharepoint in EPO (Executive Program Office)

·Drove tight coordination with multiple vendors, 14 teams and 100+ internal resources. $4M budget.

·Owned product technical design, user stories, requirements, architecture, analysis, testing, delivery.

ADVERTISING API PRODUCT MANAGER AT&T MOBILITY 7/2014 – 1/2015 (CONTRACT)

·Product Manager of AT&T’s Advertising API, part of AT&T’s Black Flag platform for mobile apps.

·Owned end-to-end solution including financial and technical KPIs. Used Excel/PowerBI for KPI tracking.

·Drove API integration into AT&T’s SDK, testing, delivery, support. Managed roadmap, compliance.

·Ran Agile/Scrum stand-ups, managed backlog, wrote user stories. Drove QA including A/B testing.

·Oversaw budget, financial reporting, payment to developers, schedules, stakeholder communications.

TECHNICAL PRODUCT MANAGER AT&T MOBILITY 5/2013 - 5/2014 (CONTRACT)

·Owned 2 family-oriented mobile apps (both on iOS and Android) End-to-end including eCommerce

·Kept tight coordination and integration with multiple organizations. Changed eCommerce on both apps.

·Part of Mobility PMO. Ran Agile daily stand-ups, managed backlog with Excel, wrote user stories.

·Managed budget, schedule, overall direction and technical guidance to product and operational teams

·Tracked KPIs of installs/usage in Excel/PowerBI. Drove QA including A/B testing. Wrote user stories.

TECHNICAL PROJECT MANAGER MATCHBOX MOBILE 8/2012 – 2/2013 (CONTRACT)

·Prof. Services Delivery PM of mobile apps for Android, iOS and Windows Phone for blue chip clients.

·Responsible for 3 IOS apps, 4 Android apps, and 2 Windows Phone apps with several Azure APIs.

·Managed 2-5 simultaneous projects on time, budget, with intense customer satisfaction in a CS/PMO.

·Wrote user stories, backlogs, roadmaps. Drove test planning, test devices, environments, data

·Agile environment utilizing Jira in 2-week sprints. Oversaw functional and QA including A/B testing.

SR. SOLUTIONS ARCHITECT – PARTNER OPERATIONS T-MOBILE USA 7/2008 – 6/2012 (FTE)

·Delivered, supported middleware solution to allow partners to sell T-Mobile products on their websites.

·Onboarded new partners, supported their development, test planning and execution

·Oversaw continuous change management in a strict waterfall environment. Wrote user stories.

·Wrote and published partner guidance and API documentation on extranet website of partner content.

·Monitored partner transactions in production. Assisted in post-production support and triage.

·Prioritized defect resolution. Managed partner communications. All APIs were hosted on premises.

ASSOCIATE PRODUCT MANAGER T-MOBILE USA 7/2006 – 7/2008 (FTE)

·Managed T-Mobile’s portfolio of requirements. Published quarterly to mobile device OEMs.

·Coordinated compliance reviews with OEMs on new devices, published metrics.

·Implemented a requirements management tool to improve requirements publishing.

·Managed 2 resources; budget, schedules, status of reviews, reporting, changes in Agile environment.

PROJECT/PRODUCT/RELEASE MANAGER ACCENTURE SERVICES 2004-2006 (FTE)

FTE in Accenture Services Group dedicated to Microsoft. Had 2 dedicated roles and small support roles.

PROJECT MANAGER MICROSOFT WORLDWIDE LICENSING PROGRAMS OFFICE 3/2005 – 9/2005

·Added a new Software Assurance Benefit within complex Packaged Services.

·Collaboratively designed a new system to fulfill business and system requirements in waterfall env.

·Wrote functional specs, site maps, and system integration diagrams. Coordinated multiple analysts.

PRODUCT/RELEASE MANAGER MICROSOFT WORLDWIDE SERVICES GROUP 4/2004-12/2004

·Deployed project tracking system for VP/PMO intelligence of projects by geographic/vertical market

·Acted as Project Management “Subject Matter Expert” to Microsoft worldwide PMs.

·Redefined their Agile methodology based on MSF 4.0 SDLC Agile.

·Developed PMO templates and automation using Microsoft Office, Visio, and RoboHelp.

PROJECT MANAGER XBOX PROGRAMS WORLDWIDE OPERATIONS 7/2002 – 3/2003 (CONTRACT)

·Deployed new worldwide B2C Xbox Live subscription code for Xbox PMO

·Coordinated with Xbox product, marketing, recovery teams; MS tax, support, operational teams.

·Delivered a B2B system for companies to purchase development kits, hardware.

·Wrote functional and operational specs. Managed schedules, resource plans, status, budget. Waterfall

PROJECT MANAGER, PROFESSIONAL SERVICES PROTOCOL NATIONAL, INC. 7/2001 – 7/2002 (FTE)

·Managed SOWs, budget, scope, schedule, resources, quality, risk, change. Oversaw testing and triage.

·Ongoing improvement of financial systems at Coast Community College, Compton Community College.

MANAGEMENT EXPERIENCE

EXECUTIVE PRODUCER SIERRA ENTERTAINMENT (VIVENDI-UNIVERSAL) 7/1998 - 3/2000 (FTE)

·Owned all of Sierra’s E-commerce; all processes related to online transactions.

·Responsible for $5 million budget, managed 10 people, 4 vendors.

·Negotiated contracts and managed relationships with vendors.

·Senior Web Developer 7/98-7/99.

DIRECTOR, ADVANCEMENT SYSTEMS UNIVERSITY OF CA RIVERSIDE 8/2000 – 6/2001 (FTE)

·Department Manager for donation systems; budget: $1 million, 11 people, 2 vendors.

·Responsible for systems management, ERP implementation, vendor/contract management.

·Oversaw gift administration including data entry, monetary handling.

·Strategic management of Advancement database system, used campus-wide for donations and donors

·Responsible for managing technical resource needs, hardware/software, support, web, planning.

BUSINESS SYSTEMS ANALYST / DBA WASHINGTON MUTUAL BANK 7/2003 - 1/2004 (CONTRACT)

·Wrote Oracle stored procedures and documented hundreds of tiny specific data migration tasks.

Oracle DBA MICROFRAME TECHNOLOGIES, INC 3/1997 - 7/1998 (FTE)

·Managed Onyx system used for CRM and internal knowledgebase.

ANALYST/DEVELOPER ESRI 2/1991 - 9/1996 (FTE)

·Wrote FoxPro programs to support Marketing efforts and manage the ESRI User Conference data.

EDUCATION

B.A. in English / minor in Computer Science California State University Fullerton awarded June 1987

PMP certification Project Management Institute awarded 2003 (expired but willing to update if needed)

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