Customer Service Social Media

Andrie Rementilla

Address: Blk * Lot ** Langka St. Villa Corazon Cupang, Antipolo City, Philippines

Contact Number: 091********

Email address: ************@*****.***

O B J E C T I V E

Seeking a challenging position to utilize my 7 years of Customer Service Experience and training in resolving, enhancing and transforming the face of Customer interaction.

C O R E C O M P E T E N C I E S

• Customer Service

• E-commerce

• Account Management

• CRM and marketing software Management

• Interpersonal skills

• Conflict Resolution and De-escalation

• Analytical Skills

E M P L O Y M E N T

CUSTOMER SUPPORT OFFICER – RNC GLOBAL

September 2018-February 2020

• Guaranteed customer satisfaction by acting as key contact for issue resolution on

e-commerce platform Amazon, eBay, and Shopify

• Conduct market research and sales report to identify sales opportunities

• Grows the company social media presence on existing platforms including Facebook, Twitter, and Instagram

• Facilitate projects to increase website traffic

CUSTOMER SUPPORT OFFICER – JOBSTREET.COM PHILS.

April 2017 – September 2018

• Act as first level escalation point for critical issues, working in partnership with Account Managers in giving B2B customers an amazing service.

• Supervise multiple projects to streamline operations, standardize processes, and enhance customer service.

• Effectively answer concerns/queries raised via phone and/or email, providing product and service information as needed

• Conduct proactive phone training customers, helping them achieve an efficient talent sourcing process.

• Review and analyze the ads posted by the customer, making recommendations to promote the maximum number of quality applications CUSTOMER RELATIONS OFFICER – HG BOWMAN VENTURES

April 2016 – February 2017

• Help customers through email and phone to Quicklean Franchise And Speed Queen Equipment Purchase Inquiries

• Conduct product presentation

• Manage the Zoho CRM software of the company

• Initial Screening of Franchise Applicants

• Processing of Speed Queen Equipment Purchase

• Handles Inventory and Purchase Request for all Quicklean Branches CSR/COPYWRITER - GAIN EXPRESS HOLDINGS

April 2013-February 2016

• Successfully manage 3 Accounts in Aliexpress, eBay and Amazon by resolving concerns and maintaining High Seller Ratings

• Provide excellent before and after-sales service to ensure client satisfaction

• Partner with Logistics Department to ensure proper shipment

• Run the company blog, copywriting and social media management CUSTOMER SERVICE REPRESENTATIVE - SPI GLOBAL

June 2012-April 2013

• Address concerns of Postpaid subscribers

• Transaction Processing such as reconnection of line and modification of subscription.

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E D U C A T I O N

2008 – 2012 BACHELOR IN ADVERTISING AND PUBLIC RELATION POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

T R A I N I N G A N D A W A R D S

• Top 15 Customer Service Representative for the month of November 2012- February 2013

• Highest Shortlisting Callout Conversion (November 2017)

• 100% Call Coverage for Welcome Call (November 2017 and March 2018)

• How to be an Awesome Presenter

• Yes Training – Using 7 principles in effectively closing sales

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