Marketing Management and Customer Service
Resume:
Mark Kevin D. Corpuz
Al Khuwair, Muscat
Sultanate of Oman
*****************@*****.***
CAREER OBJECTIVE
A highly motivated with proven leadership experience, creativity and confidence to enhance the company’s productivity and reputation.
WORK
EXPERIENCE
PERSONAL
INFORMATION
HARVEST HOTEL
Nueva Ecija, Philippines
May 2018 – March 2019
Receptionist - Customer Service Representative
Duties and Responsibilities
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Make and confirm reservation for guest, register and check guest-in.
Issue room keys and direct guest to their room.
Verify guest’s payment, and compute all guest billings
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
GM Bank of Luzon, INC.
Nueva Ecija, Philippines
November 2017 – February 2018
DOB: September 6, 1997
Age: 22
Male
Filipino
Single
Height: 5’8
Language: English
Tagalog
ADMINISTRATIVE
SKILLS
Proficient in Microsoft
Office (Word, Power
Point, Excel)
Filling Records
Good communication
both written and oral
Research on the
internet
Capable of analyzing
and solving problem
Responsible for all
tasks assigned
Doing works with
timely manner
Strong leadership and
organizational skill
Can work under
pressure
Internship/Trainee
Duties and Responsibilities:
Welcoming and assisting guest entering at the office
Filling and sorting of documents
Data Encoding
Answer telephone calls and emails
Fulfill tasks set out by the supervisors from several departments
Inventory of office supplies
Helps in other departments in appropriate
Observing workplace procedures
Can work with
minimal supervision
Willing to learn new
thing
ACHIEVEMENTS
Dean's List Awardee obtaining a GPA of 1.53 for First Semester of School Year 2014 – 2015
Dean's List Awardee obtaining a GPA of 1.51 for First Semester of School Year 2015 – 2016
Dean's List Awardee obtaining a GPA of 1.63 for Second Semester of School Year 2015 – 2016 SEMINAR ATTENDED
Social Entrepreneurship Seminar
Phinma Araullo University
2016
Labor Law Seminar
Phinma Araullo University
2017
Customer Service Seminar
Phinma Araullo University
2016
Marketing Advertising World –
Generation of Digital Contagion
MOA Arena, Pasay City, PH
2016
EDUCATION
Araullo University, PHINMA Education Network
Nueva Ecija, Philippines
Bachelor of Science in Business Administration
Major in Marketing Management April 2018 San Ricardo National High School
Nueva Ecija, Philippines
High School Diploma April 2014 Bagong Sikat Elementary School
Nueva Ecija, Philippines
Primary School ……… March 2010 REFERENCES AVAILABE UPON REQUEST
Contact this candidate