Mark Kevin D. Corpuz

Al Khuwair, Muscat

Sultanate of Oman

+968-****-****

adec3k@r.postjobfree.com

CAREER OBJECTIVE

A highly motivated with proven leadership experience, creativity and confidence to enhance the company’s productivity and reputation.

WORK

EXPERIENCE

PERSONAL

INFORMATION

HARVEST HOTEL

Nueva Ecija, Philippines

May 2018 – March 2019

Receptionist - Customer Service Representative

Duties and Responsibilities

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Make and confirm reservation for guest, register and check guest-in.

Issue room keys and direct guest to their room.

Verify guest’s payment, and compute all guest billings

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

GM Bank of Luzon, INC.

Nueva Ecija, Philippines

November 2017 – February 2018

DOB: September 6, 1997

Age: 22

Male

Filipino

Single

Height: 5’8

Language: English

Tagalog

ADMINISTRATIVE

SKILLS

Proficient in Microsoft

Office (Word, Power

Point, Excel)

Filling Records

Good communication

both written and oral

Research on the

internet

Capable of analyzing

and solving problem

Responsible for all

tasks assigned

Doing works with

timely manner

Strong leadership and

organizational skill

Can work under

pressure

Internship/Trainee

Duties and Responsibilities:

Welcoming and assisting guest entering at the office

Filling and sorting of documents

Data Encoding

Answer telephone calls and emails

Fulfill tasks set out by the supervisors from several departments

Inventory of office supplies

Helps in other departments in appropriate

Observing workplace procedures

Can work with

minimal supervision

Willing to learn new

thing

ACHIEVEMENTS

Dean's List Awardee obtaining a GPA of 1.53 for First Semester of School Year 2014 – 2015

Dean's List Awardee obtaining a GPA of 1.51 for First Semester of School Year 2015 – 2016

Dean's List Awardee obtaining a GPA of 1.63 for Second Semester of School Year 2015 – 2016 SEMINAR ATTENDED

Social Entrepreneurship Seminar

Phinma Araullo University

2016

Labor Law Seminar

Phinma Araullo University

2017

Customer Service Seminar

Phinma Araullo University

2016

Marketing Advertising World –

Generation of Digital Contagion

MOA Arena, Pasay City, PH

2016

EDUCATION

Araullo University, PHINMA Education Network

Nueva Ecija, Philippines

Bachelor of Science in Business Administration

Major in Marketing Management April 2018 San Ricardo National High School

Nueva Ecija, Philippines

High School Diploma April 2014 Bagong Sikat Elementary School

Nueva Ecija, Philippines

Primary School ……… March 2010 REFERENCES AVAILABE UPON REQUEST

Contact this candidate