Customer Service Store Manager

CURRICULUM VITAE

OF

KABELO MOTSWAHOLE

Personal Details

Names kabelo

Surname Motswahole

Date of birth 1990/08/16

Identity 900**********

Gender Male

Marital Status Married

Languages English, Zulu, S.Sotho, Tswana

Driver's Licence Code 10 C1

Contact no 073*******

Work Telephone [011] 434 9000

Email Address ************@*****.***

Physical Address 2720 b Morogo Street

Pimville Zone 2

1809

EDUCATIONAL DEATILS

Name of School Emshukanbambo high School

Highest Grade Passed Grade 12

Subjects English

Mathematical Literacy

Southern Sotho

Life sciences (Biology)

History

Geography

Life Orientation

Year Obtained 2008

PREVIOUS WORK EXPERIENCE

Name of Company Foschini Sandton

Position Sales Consultant

Duration Sep 2010 to Feb 2011

Duties:

Working as a Cellphone, Watch, Sunglass and Jewellery Consultant.

Assisting customers on Insurance policies and product knowledge by explaining features.

Handling customer queries, complaints, engaged in stock counts, and recording of sales and shortages.

Reason for leaving: To further my studies

Name of Company Foschini (Southgate)

Position Stockroom Controler

Duration Feb 2011 to 2013

Name of Company Foschini (Southgate)

Position Sales associate

Duration 2013 to 2015

Name of Company Foschini [Southgate]

Position Cellphone consultant

Duration 01 February 2015 to 31 Oct’2018

CURRENT EMPLOYMENT

Name of Company Foschini ( mall of the south)

Position Cellphone specialist

Duration 01 November 2018 till present

Duties:

TURNOVER

Store promotional activities actioned, store turnover targets and new accounts are achieved. Store targets calculated, communicated and monitored. Managing KPI’s and promoting rewards and accounts.

PROFITABILITY

Appropriate security measures implemented, stock losses minimised and high value counts is actioned.

CUSTOMER SERVICE

Customer service strategies, policies, procedures implemented and managed.

Team understands and lives company customer service strategy.

Customer service deliveries followed up.

Customer needs, queries and complaints e.g. Returns, disputed purchases resolved according to company requirements.

MERCHANDISE PERFORMANCE

Store markdown and end of range actioned, merchandise deliveries and quality issues monitored.

Areas of concern in merchandise appropriately addressed [liaise with Head Office]

LEADERSHIP

Relationships are established, internally and externally to ensure effective communication, networking.

Appropriate interpersonal styles/ techniques are used in order to positively influence the outcome of situations.

Conflicts are dealt with effectively, performance that is unacceptable or below the required standard is effectively addressed.

Individuals are guided and supported in their personal/ professional development to accomplish specific goals.

TEAMWORK

Healthy relationships with relevant people maintained, team constantly kept informed and participation ensured.

Teamwork ensured e.g. contributes to a condusive environment, leads by example, motivates, builds relationships, is supportive of team, demonstrates interdependence, and actively participates.

Appropriate communication methods are used effectively in the communication of ideas, thoughts and work related information, company values re-inforced in the team.

Honest feedback given and received and conflict handled appropriately, with tact without delay.

REFERENCES

1. Dudusile[Admin Manager]

Foschini [mall of the south]

Tel: [011] 434 9000

Cell: 078*******

2. Tebogo mokorwane [Senior Store Manager]

Foschini [Southgate]

Tel: [011] 942 0900

Cell: 083-***-****

3. Emma [Senior Store Manager]

Foschini [mall of the south]

Tel: [011] 434 9000

Cell: 073-***-****

Contact this candidate