Customer Service Call Centre
Resume:
Curriculum Vitae
of
Danielle Moolman
Personal Information
Telephone : 031-*******/ 066-***-****
Postal Address : 19 Theron Road
Austerville
Durban
4052
Place of Birth : Durban, South Africa.
Sex : Female
Date of Birth : 16 August 1983
ID Number : 830**********
Marital Status : Single
Dependants : None
Health : Excellent
Languages
Speak Read Write
English Yes Yes Yes
Afrikaans No Yes Yes
Education
School : Umbilo Senior Secondary
Level : Matriculated
Year : 2002
Subjects : English SG
Business Economics SG
Afrikaans SG
Biology SG
History SG
Geography SG
Career History
Organisation : First National Bank
Period : June 2006 to August 2008
Position : Administration Clerk/Data Capturer
DUTIES
Due to market deadlines all incoming faxes and SWIFT messages are closely monitored and distributed to relevant individuals immediately
Assist all teams with faxing
Assist in the compiling of Corporate Action event files within the Research and Development team
Filing of all LDT-5 messages
Maintaining a spreadsheet and accurately logging all Corporate Action event files on the spreadsheet
Filing all Corporate Action event files in the book room
Responsible for maintaining a log book of the files removed and returned to the book room
Responsible for filing of documentation for the ‘unclaimed’ account in the relevant files
Distribute stationary when assistance required
Ordering of Books close date reports on the Network Custody and Clearing System (NCS)
Responsible for all relevant files being sent to Metro file and accurately recorded
Manual reconciliation and of printing of SWIFT messages when system/printer problems experienced
Organisation : Standard Bank
Period : 16 October 2007 to 01 April 2009
Position : Customer Service Call Centre Agent
Duties:
Dealing with queries relating to assessing loans, going through the applications and loan agreement.
Communicating via email or fax with loan writers and pension fund parties.
Providing customers with information on their accounts
Updating new and existing accounts
Handling cancellations
Filling and administration
Organisation : Emmanuels Recruitment Company
Period : January 2010 to February 2011
Positions : Recruiter/Quality Assurer
Duties :
Screening Candidates for available positions
Sourcing Candidates from database
Culture Matching ( right candidate for position)
Reference checks
Interviewing Candidates
Job Profiling
Advertising Available positions
Loading Candidates onto in – house system
Arranging Client Interviews
Doing KROLL/MIE checks
Auditing all files
Organisation: Quest Recruitment Company
Period : September 2011 to December 2011
Position : Administrator
Duties :
Captured timesheets on the spreadsheets
Screened candidates for available positions
Handled payroll queries
Handled filing of documents
Organisation: MERCHANTS
Period: August 2016 – January 2017
Position : Call Centre Consultant
Answered incoming calls
Assisted customers with queries and disputes
Followed up on customer queries
Data Capturing
Assisted the team in managers absence- 2IC
References
Name of Person : Miss Nita Maken
Company : First National Bank
Telephone No. : (011-***-****
Name of Person : Mrs Loretta Coverdale
Company : Standard Bank
Telephone No. : (011-*******
Name of Person : Alicia Hood
Company : Emmanuels Staffing Services
Telephone No. : (011-***-**** / 082-***-****
Name of Person : Nadirah Gopie
Company : Quest Recruitment Agency
Telephone No. : (011-******* / 071-***-****
Name of Person : Morelle Heslop
Company : Merchants SA-Cell C
Telephone No. : (011-***-**** / 062-***-****
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