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Customer Service Call Centre

Location:
Durban, KwaZulu-Natal, South Africa
Posted:
July 06, 2020

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Resume:

Curriculum Vitae

of

Danielle Moolman

Personal Information

Telephone : 031-*******/ 066-***-****

Postal Address : 19 Theron Road

Austerville

Durban

4052

Place of Birth : Durban, South Africa.

Sex : Female

Date of Birth : 16 August 1983

ID Number : 830**********

Marital Status : Single

Dependants : None

Health : Excellent

Languages

Speak Read Write

English Yes Yes Yes

Afrikaans No Yes Yes

Education

School : Umbilo Senior Secondary

Level : Matriculated

Year : 2002

Subjects : English SG

Business Economics SG

Afrikaans SG

Biology SG

History SG

Geography SG

Career History

Organisation : First National Bank

Period : June 2006 to August 2008

Position : Administration Clerk/Data Capturer

DUTIES

Due to market deadlines all incoming faxes and SWIFT messages are closely monitored and distributed to relevant individuals immediately

Assist all teams with faxing

Assist in the compiling of Corporate Action event files within the Research and Development team

Filing of all LDT-5 messages

Maintaining a spreadsheet and accurately logging all Corporate Action event files on the spreadsheet

Filing all Corporate Action event files in the book room

Responsible for maintaining a log book of the files removed and returned to the book room

Responsible for filing of documentation for the ‘unclaimed’ account in the relevant files

Distribute stationary when assistance required

Ordering of Books close date reports on the Network Custody and Clearing System (NCS)

Responsible for all relevant files being sent to Metro file and accurately recorded

Manual reconciliation and of printing of SWIFT messages when system/printer problems experienced

Organisation : Standard Bank

Period : 16 October 2007 to 01 April 2009

Position : Customer Service Call Centre Agent

Duties:

Dealing with queries relating to assessing loans, going through the applications and loan agreement.

Communicating via email or fax with loan writers and pension fund parties.

Providing customers with information on their accounts

Updating new and existing accounts

Handling cancellations

Filling and administration

Organisation : Emmanuels Recruitment Company

Period : January 2010 to February 2011

Positions : Recruiter/Quality Assurer

Duties :

Screening Candidates for available positions

Sourcing Candidates from database

Culture Matching ( right candidate for position)

Reference checks

Interviewing Candidates

Job Profiling

Advertising Available positions

Loading Candidates onto in – house system

Arranging Client Interviews

Doing KROLL/MIE checks

Auditing all files

Organisation: Quest Recruitment Company

Period : September 2011 to December 2011

Position : Administrator

Duties :

Captured timesheets on the spreadsheets

Screened candidates for available positions

Handled payroll queries

Handled filing of documents

Organisation: MERCHANTS

Period: August 2016 – January 2017

Position : Call Centre Consultant

Answered incoming calls

Assisted customers with queries and disputes

Followed up on customer queries

Data Capturing

Assisted the team in managers absence- 2IC

References

Name of Person : Miss Nita Maken

Company : First National Bank

Telephone No. : (011-***-****

: 082-***-****

Name of Person : Mrs Loretta Coverdale

Company : Standard Bank

Telephone No. : (011-*******

Name of Person : Alicia Hood

Company : Emmanuels Staffing Services

Telephone No. : (011-***-**** / 082-***-****

Name of Person : Nadirah Gopie

Company : Quest Recruitment Agency

Telephone No. : (011-******* / 071-***-****

Name of Person : Morelle Heslop

Company : Merchants SA-Cell C

Telephone No. : (011-***-**** / 062-***-****



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