Housekeeping rooms supervisor

Temara Kennedy

** ********, ****** ****

Glasshack

Providenciales

Turks and Caicos Islands

Tel: 649-***-****

E-mail: **************@*****.***

To be a part of a cohesive company of professionals, which will utilize all my acquired skills which I have gained over the years which will assist in ensuring their clients’ experience is exceptional, which will drive service excellence and customer loyalty.

EDUCATION

HEART TRUST ACADEMY

Certificate in Food and Beverage

Certificate in housekeeping

SANDALS COPERATE UNIVERSITY

Certificate in Professional Communication

Certificate in Leadership

AMERICAN HOTEL & LODGINGS ASSOCAITION INSTITUE

Certified Hospitality Department Trainer

Certified Hospitality Supervisor

ALLISON ONLINE INSTITUTE

Diploma /Certificate Tourism and Hospitality Management{pending}

PROFESSIONAL EXPERIENCE

Williams Catering Services (Part-time)

Waitress 2015 - December

The Lodgings Hotel

Housekeeper / Supervisor 2015 – Present

Duties Include:

Ensured that all new hire and staff members are aptly trained and equipped to perform their tasks in all aspects of housekeeping,

ensuring that they meet all health safety standards.

Related daily to superior, problems or issues that occur while maintaining an open communication to ensure department is run at optimum levels and standards

Created checklist for daily stocking of housekeeping carts/amenities that improved inventory management and prevented unnecessary trips to stockroom during cleaning rounds.

Ensure occupied and check rooms are cleaned and well supplied.

Assists guests by providing detailed information, resolving their complaint and queries with professionalism and patience which ensured their satisfaction which drove repeat guests stays and direct bookings.

Reports damage, maintenance and safety issues and potential hazards to management, ensuring adherence to safety code procedures.

Analyze every room individually during room inspections to ensure strict health code and cleaning procedures are followed that meets the hotel's standard.

Managed stock control and ordering system to ensure availability at all times.

Provide additional support to the Manager/ Owners; also, while other co-workers were no shows or on vacation.

South Fleetwood Condominiums

Ensure all utensils/cutlery are clean and placed in correct position

Assists guests by providing detailed information, resolving their complaints, and queries immediately to ensure guests’ satisfaction.

Managed stock control and ordering system to ensure availability at all times.

Ensure staff follows correct cleaning procedures

Ensure occupied and check out houses are cleaned and well supplied

Assign and designate tasks to grounds personnel

Provide additional support to the Manager/ Owners; also, while other co-workers are no shows or on vacation.

Beaches Turks and Caicos Resort

Room Attendant / Certified Housekeeping Trainer 2006- 2015

Sandals Montego Bay

Room Attendant 2002-2006

I

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