Customer Administrative Assistant
Resume:
Nadira RAMGOOLAMEE
Phoenix Road
Mont Ida
Mauritius
Phone number.4330869, 57687939
*************@*****.***
PROFILE
-15 years of experience in the banking sector at the administration, financial and Insurance level;
-Excellent in the management of various banking and administrative transactions;
-Ability to perform different accounting tasks;
-Customer satisfaction oriented
-Reliable, independent and able to handle stress;
-Good ability to work in a team;
-Languages:French, English;
-Computer skills: MS Word – MS Excel.
PROFESSIONAL EXPERIENCE
Senior Administrative Officer 2013 – 2019
National Bank of Canada, Montreal. (Life and Mortgage Loan Insurance dept)
-Reconciliation of customer data;
-Manage personal files of each client and update them on their account;
-Write reports by doing an assessment;
-Work on the sap system (System Application Project);
-Follow up on mortgage loan insurance and All in One with HRDs (Mortgage Development Director);
-Enter data into the system;
-Communicate with branches by email or telephone to make changes.
-Liaise with underwriting department concerning customer’s files.
-Processing of monthly and bi-weekly report for the payment of commission to the Mortgage Loan Directors.
-Processing of weekly reports on the system for the follow up of data usually seen by the users and employees of national Bank of Canada.
-Responsible for the calculation of discount that needed to be offered to client whenever there is a promotion on the Mortgage loan or House Loan.
-Responsible to make amendment on the Bank oracle or system whenever there are any changes on the name of the mortgage loan director responsible for a particular files or Branches across Canada.
Achievements: I organized and gave training to university students.
Bank clerk 2004– 2011
Mauritius Commercial Bank Ltd, Mauritius.
-Perform Customer Data Reconciliation;
-Manage personal files of each client and update them on their account;
-Write reports by evaluating the files;
-Enter information about clients into computer system;
-Participate as a team in setting up the project (T24) - new banking system;
-Merge files and corporate accounts;
-Migration of accounts.
CorporateDocumentalist
Mauritius Commercial Bank Ltd, Mauritius.
-Close individual and not individual accounts on the new T24 banking system.
-Capitalize interest on the customer account and follow up for the amount that needed to be handled to clients.
-Follow up on tracking list and reconciliation of bank accounts.
-Answering to calls and help with the internal customer’s need and requirement.
-Help with the scanning team to update customer’s personal data.
-Liaise with front liners whenever a problem is prompt up and search for solutions.
Achievements:
I create a Tracking List with more relevant information about account closures.
I organized and gave training to newcomers.
PROFESSIONAL EXPERIENCE (CONTINUED)
Back Office
Mauritius Commercial Bank Ltd, Mauritius.
-Print statements from the bank account;
-Processing of swift transfers or book transfer and follow up of other pending documents.
-Scanning of documents concerning new signatures on the customer’s personal data.
-Updating personal information for both the individual and non individual clients.
-Processing of files and documents to other department and assure that same had been received at proper times so as to avoid any mishap of confidential information of clients.
-Matching and unmatching of CIR ( Customers information Record).
-Splitting of CIR whenever the personal date of two clients had been merged together on the bank’s system.
-Amalgamation of companies whenever two companies want to merge together.
ACADEMIC AND PROFESSIONAL INTERNSHIPS
Accounting Clerk (internship) 2004
Kalachand Co Ltd, Mauritius.
-Participate in the management of credit files by reconciling accounts;
-make Customer Calls to respond to their request;
-Prepare files concerning the importation of furniture and appliances.
Administrative assistant (internship) 2003
N-Exe Ltd, Mauritius.
-Control and enter profits;
-Prepare paid accounting records;
-Receive and process customer phone calls;
-Write reports and bookkeeping.
IMPROVEMENT
Time Management Training (Managing and Planning Time in the Workplace)
Training on the protection of the environment
The team of Green Team of the bank from MCB, Mauritius.
Social Work.
Helping and volunteer for the Association Of Centraide ( Canada)
EDUCATION
Higher School Certificate 2001
Mauritius College, Mauritius.
LOMA – Canada
Life office Management association
INTERESTS & ACTIVITIES
Gardening, Kitchen, Volunteer at a community center in Mauritius. Helping people with disabilities to move and eat.
References available upon request
CV Nadira RAMGOOLAMEE P. 2/2
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