Front Office Manager
Resume:
SHADY YAHYA AL WADEH
Contact no – 009**-***-****-**
Email: **********@*****.***
CAREER OBJECTIVE:
I hope to emerge as an exemplary through using my skills and expertise to the benefit of my employer, while aiming at advancing my career. I also hope to motivate staff members working under me to not only work as a team, but also to give their best while attending to guests. With this, I hope to keep the existing guest, while attracting new ones to the establishment. ACADEMIC & PROFESSIONAL QUALIFICATION:
Master degree of Business Administration with American international university.
Bachelors Degree of Hotel Management from October 6 University
I was one of the recruitment team member at India "for 'Casablanca Grand Jeddah' in the year 2016, recruited top-notch team for the organization.
In the year 2015, travelled to 'Fairmont Singapore' for the cross-exposure training, followed by Dubai training - 'Service promise ' for the 'FRHI Brand' in the year 2015. Great exposure indeed.
COMPUTER EXPOSURE:
Office Management.
Package Known: Opera, Fidelio.
Fairmont Profile plus
Fairmont Royal service manager
E-H/K system
Swiss service system
Fairmont Guest Opportunity ticket
2
Employer: Sheraton Al Riyadh
Production: Director Of Rooms – September -2018 Up to date Position: Manager
Responsibilities:
As Director of Rooms supervised of 193 Rooms suite & 10 Villas 5-star hotel as per the Key Performance Parameters- Oversee rooms and related area operations, including front office, guest services, housekeeping, to ensure a safe, comfortable environment for guests. - Get out from behind the desk to observe guest experiences and staff interactions. - Actively listen and transform problems into solutions, making it right for the guest and opening channels for associates. Employer: AL FAISALIAH RESORT & SPA, Durrat Arriyadh Production: Director Of Rooms Operation – November -2017 till 15- September 2018 Position: Manager
Responsibilities:
As Director of Rooms operation supervised of 152 Rooms suite & Villas 5-star hotel as per the Key Performance Parameters- - Oversee rooms and related area operations, including front office, guest services, housekeeping, security and gift shop, to ensure a safe, comfortable environment for guests. - Get out from behind the desk to observe guest experiences and staff interactions. - Actively listen and transform problems into solutions, making it right for the guest and opening channels for associates. 3
Employer : Casablanca Gran Hotel 5 Star (Pre-opening Hotel) Production : Director Of Rooms – JUN -2016 up to date Position : Manager
Responsibilities:
As Director of Rooms, supervised pre-opening of 125 Rooms and suite 5-star hotel as per the Key Performance Parameters-
Verified all financial entries & performed closings according to hotel periodicities. Set and achieved sales and profit targets.
Dealt with contractors and suppliers.
Ensured effective security & carried out inspections of property and services. 5.Employer: Makkah Clock Royal Tower – A Fairmont Hotel (Residences Pre-opening) Production: Front Office Manager – Jun -2012 to MAY - 2016 Position: Manager
Responsibilities:
To provide professional and friendly service to all patrons. To assist Rooms Division Manager in the service of Front Office department
Responsibilities:
Co-ordination and supervision of all Front Office areas including Assistant Managers, Front Desk, Telephones, Night
Auditing and Concierge
The position necessitates the incumbent to spend at least 80% of their time in the Reception and lobby areas in order
4
4.Employer : SwissOtel Makkah ( Pre-opening Hotel ) Production : Assistant Front Office Manager.
Position : Manager
Period of Service : Jun - 2012 to ـJuly - 2013
Responsibilities:
Supervision and control of the Front Office operation
Responsible for Reception and other sub sections in FO.
Duties include meeting and greeting guests ensuring the highest standards of guest care and attention are withheld
3. Employer: Elaf Jeddah Red-sea )Elaf Group )
Production : Assistant Front Office Manager.
Position : Manager
Period of Service : September 2011 to May 2012
Responsibilities:
Supervise the operational activities of the hotel front desk within guidelines to provide the highest standard of courteous service.
Train and develop front Desk agent, Prepare staffing schedule. 2.Employer : : Elaf Almashaer hotel )Elaf Group)
Production : Assistant Front Office Manager
Position : Manager
Period of Service : April 2010 until Sept- 2011
Responsibilities:
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
Responds to guest needs and resolves related problems.
Supervises and directs reception and reservations personnel. 5
1.Employer : Intercontinental Jeddah.
Position Held : Guest Service Agent.
Period of Service : Sept- 2006 to February2010
Responsibilities:
Ensures all directions are followed out at the request of any level of Senior Management
Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities. LICESSESAND CERTIFICATES:
Course Exposure at Fairmont Singapore 2015
Training at Fairmont Ajman (Service Promise) 2015
Team Of the 3th Quarter 2015 Fairmont Clock Royal Tower
Leader Of the 3th Quarter 2015 Fairmont Clock Royal Tower
Course Exposure to Tomas Hotel Hungary 2005
Certificate of English Language from the American University in Cairo.2003
Excellence in customer’s complaints solving.2011
Team building. 2011
Quality.2010
Behavioral Development Skills.2010
Art of dealing with others.2010
Certificate of English Language from the Chamber of Commerce in Jeddah1999
Certificate of Computer Studies from Al Moseyed Center in Jeddah1999
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