Sales Customer Service

Saurabh Menon

*****@****.*** / +91-917******* / Tower 7, Flat no:083, DLF Garden City, Chennai, TN

Summary

Experienced Manager bringing more than 10 years of quality experience in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Possess deep technical acumen along with excellent communication and negotiation skills to close deals and drive sales achievements. Friendly and outgoing with natural ability to build key relationships through communication, customer service, and negotiation skills. Successfully leads and motivates teams to execute business opportunities and close sales in fast-paced environments with tight deadlines. Motivated to learn, grow and excel in my chosen industry

Experience

Client Success Manager

Expeditors International • Chennai

07/2016 - 02/2020

Building and maintaining strong relationships with multiple vendors This included evaluating vendors on a quarterly basis. Focusing on areas of possible improvements with corrective action plans where needed. Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.

Increased customer satisfaction by resolving customer communication issues. This was to be updated in CRM on a regular basis.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Drove operational improvements which resulted in savings and improved profit margins. Worked with various Global customer such as Nokia, Delphi, Honeywell to understand needs and provide excellent logistic service.

Handled 200 shipments per month on an regular basis to address customer inquiries and concerns. Resolved invoice related problems from vendors, improved operations and provided exceptional client support. Led the Ocean Exports team in delivery of Expo project, resulting in a 20% increase of bookings placed online by the customers.

Saved $1000(per container) by implementing cost-saving initiatives that addressed long-standing problems of our customer..

Developed team communications and information for weekly department meetings. Business Development/Marketing Manager

Amrit Corporation • Mumbai

10/2015 - 04/2016

Assisted in improving the supply chain timing by reducing the overall delivery duration by 72 hours from 102 hours (per shipment).

Was the one point contact for all our clients in the UK/Belgium. Capitalized on industry and marketplace trends to strategize solutions and enhance business operations. Consulted with product development teams to enhance products based on customer data. Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets. Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.

Provided research and development on high value jewellery products to showcase benefits and retain customers. Provided research and development on high value jewellery products to showcase benefits and retain customers. Formulated advertising based promotions producing an increase of 2% in the overall hits on the company website Developed branding and marketing partnerships with three clients. Transformed corporate website and social media platforms to better engage customers and promote sales. Directed successful SEO and link-building campaign to increase website's credibility and drive traffic. Managed $50,000 marketing budget and associated P&L to develop and execute marketing strategies, budgets, and sales plans for Diamond business segment.

Executed optimal sales strategies to achieve commercial goals for Mumbai and London markets Drove marketing efforts by orchestrating paid media advertising campaigns. Senior Sales Lead

Appliance Secure Limited • London

09/2011 - 07/2015

Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.

Answered questions during initial contact and follow-up calls with sales prospects. Guided customers through plan selection by explaining benefits, costs and restrictions of each option. Maintained strong call control to keep customers focused on sales offerings. Called warm and cold prospects to promote products such as electrical insurance with high success rate. Met quotas for cold, active and inactive calls, with over 350 calls completed on average days. Achieved one-call sales with 3% of contacts.

Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.

Attained $2500 in sales targets on monthly basis.

Sales Advisor

Sampora Company Limited • London

07/2010 - 09/2011

Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Proactively managed client correspondence and recorded all tracking and communications. Leveraged proven sales methods to increase revenue by 15% and surpass sales objectives by 3% Responded to in-person and telephone requests for information about company offerings. Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.

Exceeded sales goals by 75% to increase revenue and facilitate selling of electronic insurance. Trained and mentored 15 new sales representatives. Drove business development through proactive networking and relationship-building strengths. Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer. Minimized process lags through the introduction of web based calling instead of the traditional dial in software's Managed business development initiatives by developing impactful customer relationships and executing benefit-oriented presentations to increase revenue. Sales/Customer Service

Tradex Limited • Mumbai

11/2008 - 04/2010

Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.

Achieved perfect attendance record for 6 months consecutively. Processed product returns and assisted customers with other selections. Educated customers on promotions to enhance sales. Engaged with customers to effectively build rapport and lasting relationships. Communicated with vendors regarding back order availability, future inventory and special orders. Answered constant flow of customer calls with up to 50 per day Answered customer telephone calls promptly to avoid on-hold wait times. Medical Customer Service Representative

Health Prime International • Mumbai

05/2006 - 09/2008

Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.

Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company. Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.

Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.

Removed invalid computer alerts and cleaned accounts to assure information accuracy. Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

Skills

Education

MBA -International Business Management

Anglia Ruskin University • London

08/2015

BBA- Business Management

Staffordshire University • London

06/2013

Diploma- Leadership and Management

ILM • London

01/2013

Languages

Customer service Interpersonal and client

communications

Project manager supervision

Client Relationship Development Corporate client relations Organized managerial style Effective managerial techniques Client account management Training and mentoring Staff mentoring & leadership Sales proficiency Strategic communications Customer Relationship

Management

Business Development Sales management

Research and due diligence Pipeline development Inter-department collaboration Client service optimization Key Account Management Negotiating Supply chain distribution Relationship building Team building Supervision Project organization Problem resolution English Hindi Malayalam

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