Customer Service Representative

MARIA FE E. JAMISON

CUSTOMER SERVICE REPRESENTATIVE

(PHONE / EMAIL / CHAT SUPPORT)

VIRTUAL ASSISTANT

(US REAL ESTATE / E-COMMERCE)

To secure a long-term

position with a client and

team-oriented business that

harness my sales and

customer service skills while

gaining diversified office and

relevant knowledge to deliver

great results for better

growth of business.

OBJECTIVE

WORK EXPERIENCE

Email: Mariafejamison@

gmail.com

Skype: live:cheshacris

Contact No.: 090********

Address: 78 Purok 4 Happy

Homes, Old Lucban,Baguio

City, 2600

CONTACT

INFORMATION

- Overview of Real Estate Industry in

the US

- Knowledgeable in the use of Google

Applications (Google Drive, Google

Docs, Google Sheets, G Suite etc.),

Canva and Trello boards.

- Solid understanding and use of

computer basics (Microsoft Word,

Excel, PowerPoint, Outlook)

- Familiar with the use of Dialer and

CRM apps (MOJO Dialer, Skype, Google

Voice, Zendesk, Grasshopper, Hubspot,

etc.)

- Experience in Cold Calling (Expired/

FSBO Listing for US Real Estate)

Virtual Assistant Skills

SPECIAL SKILLS

- Overview of E-Commerce platforms

and Marketplace (Amazon, Shopify, Ebay)

- Familiar with Amazon Tools and Apps

for Product research and listing (i.e.

AMZscout, Jungle Scout, Google Trends,

Camel Camel Camel, Keepa, etc.)

- Familiar with Shopify Tools and Apps

for Product research and dropshipping

(i.e. Oberlo, Dropified)

- Introduced to the basics of Facebook

Ads

- Email Management and Data Entry

Skills

- Basic knowledge in Bookkeeping,

Invoicing and Payment Gateway

(Braintree)

- Extensive experience with Inbound

Calls from a Financial campaign (US

Consumer Credit Cards)

- Background on Fraud Analysis

(Outbound calls)

- Good command of the English

language in oral or written

communication

Customer Service Representative Skills

- Basic Experience in Upselling /

Sales, with Customer Retention

- Ability to multi-task

- Time management skills

- Passed SVAR and BERLITZ Language

Assessment

- Effective interpersonal skills

Date of Birth: Feb. 20, 1980

Place of Birth: Baguio City

Age: 39 years old

Citizenship: Filipino

Civil Status: Single

Gender: Female

PERSONAL

INFORMATION

Customer Service / Partnership Manager

Rahul Sharma (JOBLETICS)

400 TradeCenter Suite 5900

Woburn MA 01801

September 2019 - March 2020

RESPONSIBILITIES:

- Responding to Inbound calls, emails, text and chat messages from Business partners and workers via Zendesk and Hubspot

- Outbound calls to follow up requests/inquiries from business partners and workers

Customer Service Representative (Inbound)

AT&T DIRECTV

Sitel Philippines Corp. Site 4

CYBER Bldg., Luneta Hill, Baguio City

May 2018 – Feb 2019

RESPONSIBILITIES:

- Responsible in answering customers’ general and billing inquiry about their Cable Service.

- Perform basic troubleshooting steps for customers’ viewing issues

- Sales (includes offering of Premium Channels and Sports Packages, Pay Per View Movies and Events, Upgrade of Cable Package or Equipment, offering other services, i.e. Internet and Mobile Plans, to bundle with existing service )

- Customer Retention (offering of Downgrade and offering customer discounts)

COLLEGE EDUCATION

- Bachelor of Science in

Physical Therapy

University of Baguio

2nd year College /

Undergraduate (1996 -

1998)

SECONDARY EDUCATION

- University of Baguio

Science High School

(1993 – 1996)

EDUCATIONAL

BACKGROUND

Emmie Alcazar

Associate Director of

Operations

JOBLETICS

093********

*****@*********.***

Mary Rose Sandoval

Supervisor / Coach

Sitel Philippines Corp.

095********

Juliet Besselink

Supervisor / Coach

Sitel Philippines Corp.

090********

CHARACTER

REFERENCE

RESPONSIBILITIES:

- Email Management and Data Entry

- Research and Lead Generation (Phone numbers, email address, location/ addresse of Businesses / Leads)

- Cold Calling (Expired Listings/For Sale By Owner) and follow up calls

(using MOJO Dialer and Google Voice)

Virtual Assistant (Seasonal/Part-Time)

Glenn Ribble (The Ribble Group)

1445 W I-70 N Frontage Road Arvada, CO 80033

March 3, 2019 - May 3, 2019

RESPONSIBILITIES (continued)

- Research and Lead Generation for prospect business partners

- Sending Marketing Emails to prospect business partners

- Monitoring shift (time in and time out) of workers / jobletes

- Posting and monitoring job ads in Indeed, ZipRecruiter and Facebook.

- Interviewing candidates who respondedto job ads

- Onboarding new clients / business partners

- Creating shifts, time sheets, receipts and invoices for priority clients, and other Admin tasks

- Filling created job orders of business partners with requested workers

- Updating data of business CRM (Hubspot and Zendesk) Customer Service Representative (Inbound)

CAPITAL ONE

Sitel Philippines Corp. Site 2

BCEZ Compound, Loakan Road, Baguio City (2010 - 2017) RESPONSIBILITIES:

- Responsible in answering customers’ general and billing/transaction inquiry about their credit cards

- Provided assistance for credit cardholders (includes payment processing, update of personal information, statement request, erc.

- Process Lost or Stolen Report, Rewards Inquiry, Balance Transfer Request, etc.)

- Provided digital assistance (includes online password reset, walk-through for online or mobile access, etc.)

RESPONSIBILITIES:

- Responsible for manual calling debit cardholders with suspected fraud activity.

- Reviewing and proper tagging of debit card transactions.

- Endorsement to Inbound Fraud for assistance if the cardholder cannot be reached.

Fraud Analyst (Outbound)

FIRST DATA CORPORATION

Sitel Philippines Corp. Site 2

BCEZ Compound, Loakan Road, Baguio City

June 2017 – May 2018

COMPUTER SPECIFICATIONS

INTERNET SPEED

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