Customer Service Sales
Resume:
Michael Omondi
First Class Cabin Crew
at Qatar Airways
Location: Doha, Qatar
Education : Diploma, Mass Communication
Experience: 8 Years, 7 Months
CONTACT
Location: Doha, Qatar
Name: Michael Omondi
Mobile Phone: +974.33234090
Country: Doha, Qatar
Email Address: *********@*****.***
LAST ACTIVITY: 2020-06-26 REF.: CV22425956
TARGET JOB
Target Job Title: Sales and Marketing,Customer Service Executive,Customer Service Executive Career Level: Mid Career
Target Job Location: Kuwait; Qatar
Career Objective: Highly accomplished, versatile and result driven person seeking an opportunity to leverage strong leadership abilities in supporting an organization to achieve its established goals. Employment Type: Full Time Employee
Notice Period: Immediately
PERSONAL INFORMATION
Date of Birth 7 June 1987 (Age: 33)
Gender Male
Nationality Kenya
Additional Nationalities Kenya
Residence Country Doha, Qatar
2/5
Visa Status
Name in Arabic م ا ي ل
Marital Status Single
Number of Dependents
EXPERIENCE (8 YEARS, 7 MONTHS)
September 2014 - May 2020
First Class Cabin Crew
at Qatar Airways
Location: Doha, Qatar
Company Industry: Airlines
Job Role: Hospitality and Tourism
Responsible for safety, first aid and hospitality on board, providing customers with 5 star service, first aid when need be, assist the customers in case of an emergency, my role is to ensure customers satisfaction, and create a memorable experience. i am well trained and skilled to offer services in premium and economy class. well knowledgeable to work in a multicultural environment and problem solving.
January 2012 - November 2013
Sales and Marketing
at Pambazuka Entertainment and Event Organizing
Job Role: Sales
2012 - Present Pambazuka Entertainment and Event Organizing (Sales and Marketing)
• Approaching the customer with a smile
• Highly skilled in verbal client approach
• Identifying clients preferences and allocations in conjunction with the related product
• Assisting the accounting team through counter balances
• Able to represent the company in a professional manner
• Handling all clients criticism to include complaints
• Ensures gratification by understanding customers feedback September 2011 - December 2012
Electronic News Gathering (ENG)
at KENYA BROADCASTING CORPORATION
Company Industry: Media Production
Job Role: Other
Sept 2011 - Dec 2012 KENYA BROADCASTING CORPORATION (Electronic News Gathering (ENG)
• Ensuring safety of the news room before any operation
• Ensure sanitation in the station
• Ensure the equipment are working before going to the field February 2011 - September 2011
Gym Instructor
at POTTERS GYM
Job Role: Teaching and Academics
Feb 2011 - Sept 2011 POTTERS GYM (Gym Instructor)
• Ensure safety in the gym by checking all the safety equipment 3/5
• Performing safety demonstration if required
• Performing necessary briefings to the client
• First aid whenever needed
EDUCATION
Diploma, Mass Communication
at Kenya Institute of Mass
Location: Kenya
November 2013
Year Institution Level
2013 (oct) - 2014 (sept) Kenya Institute of Mass Upgrading diploma Communication Tv production
High school or equivalent
at Kenya Institute of Mass
January 2012
2010 - 2012 Kenya Institute of Mass
Communication
High school or equivalent
at St Marys High School
January 2009
2009 St. Marys High School K.C.S.E Certificate
SPECIALTIES
Security
Questions: 0
Answers: 0
Service Recovery
Questions: 0
Answers: 0
CQ
Questions: 0
Answers: 0
Flight Safety
Questions: 0
Answers: 0
Customer Experience
4/5
Questions: 0
Answers: 0
SKILLS
ACCOUNTING
Level: (Intermediate)
AND MARKETING
Level: (Expert)
BUSINESS MANAGEMENT
Level: (Expert)
CLIENTS
Level: (Expert)
CUSTOMER SERVICE
Level: (Expert)
INSTRUCTOR
Level: (Expert)
MARKETING
Level: (Expert)
SALES
Level: (Expert)
SANITATION
Level: (Expert)
THE ACCOUNTING
Level: (Expert)
LANGUAGES
Swahili
Level: (Expert) Experience: More than 10 years
English
Level: (Expert) Experience: More than 10 years
French
Level: (Beginner)
TRAINING AND CERTIFICATIONS
WINE TASTING (Training)
Training Institute: QATAR AIRWAYS
CRM (Training)
Training Institute: QATAR AIRWAYS
CQ TRAINING (Training)
Training Institute: QATAR AIRWAYS
5/5
WINE TASTING (Training)
Training Institute: QATAR AIRWAYS
PREMIUM SERVICE EXCELLENCE PROGRAM (Certifi cate)
Issued in: May 2018
CUSTOMER FIRST WORKSHOP (Certifi cate)
Issued in: October 2017
SERVICE EXCELLENCE PROGRAM AND SEP (Certifi cate)
Issued in: November 2014
HOBBIES AND INTERESTS
reading, traveling, workingout in the gym.
Contact this candidate