Customer Service Mental Health
Resume:
D I A N M. A T C H E R A
**-* ******** ** ******* Bicutan Taguig City
Cellphone Number: 63-945*******
**********@*****.***
I.CAREER OBJECTIVE: It is my longing to be excellent in any place of work and which will allow career growth. It is also my desire to make use of my skills and knowledge and share it with the company that I’ll be working will hopefully contribute to the progress and growth of the company.
II.WORK EXPERIENCE:
*Qatar Aviation Services
Doha, Qatar
Airline Personnel- Customer Service Associate
24 May 2016- December 2019
*Philippine Airlines- Sky Logistics Philippine Inc.
NAIA Terminal 2, Pasay City Philippines
Airline Personnel- Customer Service Associate
14 November 2011-2016
*Cebu Pacific Air Inc.
NAIA Terminal 3, Pasay City Philippines
Airline Personnel- Ticketing Agent
August 2, 2009- March 31, 2011
●Handles customer and baggage check-in and lounge accommodation of qualified customers.
●Check and ensure travel documents of customers are complete and valid
●Directs escorts, locate and coordinates with Immigration regarding customers with Immigration problem and answer queries from customers.
●Handles pre-departures and boarding area as well arrival activities of the flight.
●Proper handling and re-protection of misconnection/ inconvenience customers during disruption.
●Serves and issues ticket\s to the customers in an efficient and professional manner according to the values\culture of Cebu Pacific Air.
●Provide customers with the pertinent information regarding travel requirements.
●Cashiering and create reports of the daily ticket sales.
SEMINAR/TRAINING ATTENDED
●Electronic Visa Waiver scheme – British Embassy
●ALTEA
●Dangerous Goods
●Passenger Handling Course
●Service Excellence Workshop
●Airside Safety Awareness
●Aviation Security Awareness Course
●Handling Customers with Disability
●Q Promise
●Handling Bomb Threat
●Human Factor
●US Fraudulent Document and Impostor Detection Course
●Canadian Travel Documents and Impostor Detection Training
●Australia Embassy Seminar
●Training for 2P System SABRE
●DCS Basic check-in Course
●Ideal Customer Service Job Workshop
●Ticketing Refresher Course
●Countefeit Detection Seminar
●Navitaire System
●Skyspeed 3.1 Training at Cebu Pacific Air Training and Development Center
*Hospital Duty
Position
Student Nurse November 2005- March 2008
SEMINAR/TRAINING ATTENDED
●Infection Control, Pandemic Emergency Management, Influenza AH1N1: Demystified, Global Learning Innovations Training and Seminars
●Basic Life Support Training Certified, First Aid Training Certified,
The Philippine National Red Cross
●Evidence Based Clinical Management of Medical Surgical Conditions in a Hospital based Nursing Practice
●Ethics: Pillar of Nursing Care, San Juan de Dios Educational Foundation Inc.
●Heart Center
III.EDUCATION:
BACHELOR OF SCIENCE IN NURSING
Board Passer
San Juan de Dios Educational Foundation Inc.
Roxas Boulevard, Pasay City, Philippines
Batch 2008
*Hospital Duty
Intravenous Therapy
Manila Adventist Medical Center and College Inc
*Student Nurse
●Philippine Orthopedic Center
●San Juan de Dios Hospital
●National Center for Mental Health
●Dr. Fabella Memorial Hospital
●San Lazaro Hospital
●Las Pinas Lying-in
IV.SKILLS/INTERESTS AND ACHIEVEMENTS:
●Fluent in oral and written in English and Filipino language
●Proficient in MS Word, Excel and PowerPoint
●Willing to work flexible hours
●A team player
●Has ability to work independently and effectively
●Love to hike and run- for a cause
●Has interest in photo shooting, music, reading books
V.PERSONAL DETAILS:
Address: 91-D Champaca St. Western Bicutan, Taguig City
Date of Birth: 23 March 1988
Height: 5’2’’ Weight: 120lbs.
Sex: Female Religion: Roman Catholic
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