Customer Service Operator

Nadeeka Samanthi Perera

+965********

**********@*****.***

Objectives

To be a part of a challenging and growth-oriented position in a progressive company, where I can utilize my strength in customer service and share my innovative ideas to achieve excellence and contribute to the organization’s success.

Skills Highlights

Excellent customer service handling and problem solving skills

Leadership and motivational skills

Open minded and easily adapts to challenges

Able to quickly learn new methods and procedures with proper and trainings provided

Able to multitask and prioritize work effectively and efficiently

Employment Background

MH Alshaya Co – KidZania Kuwait 2013-Present

Customer Service Associate

Manage establishment daily operational needs including cash float and consumables

Provide excellent customer service and experience

Handle customer concerns and complaints effectively

Generate sales leads

Poly Packaging Industries – Sri Lanka 2011-2013

Receptionist

Handled incoming and outgoing calls, faxes and emails relating to the company business

Sony EMC - Malaysia 2010-2011

Operator 05 cum Liaison Representative cum Trainer cum Translator

Conducted trainings on company standard operating procedures

Liaised official administrative matters between management and employees

Served as a translator for Sri Lankan national employees

Durdans Hospital Emergency Unit – Sri Lanka 2008-2010

Receptionist cum Telephone Operator

Managed patient appointments and schedules with Specialist Doctors

Handled patient admissions and ward reservation as ordered

Aitkens Spence Group – Sri Lanka 2005-2007

Receptionist

Handle incoming and outgoing calls concerning customer inquiries

Educational Background

GCE Advanced Level Examination 1998

Presbyterian Girls School

GCE Ordinary Level Examination 1995

Presbyterian Girls School

Trainings Attended

Act and Interact

by KidZania Training Department

Maximizing Sales

by KidZania MH Alshaya Training Department

Effective Telephone Behavior Workshop

by Personnel Advantage Sri Lanka

Seminar for Receptionist and Telephone Operators

Hilton – Colombo Sri Lanka

by Corporate Management Consultant

Profile

Gender : Female

Age : 36 years old

Date of Birth : 14th January 1980

Current Residence : Kuwait

Passport No : N2810919

Visa Type : Article 18 (Transferrable Visa)

Civil ID No : 280*********

Civil Status : Married

Reference

Available upon request

I, Nadeeka Samanthi Perera, hereby certify that the above mentioned information is true and correct provided to the best of my knowledge.

M.A.N Samanthi Perera

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