Sales Representative Social Media
Resume:
RENE JOHN FERNANDEZ
Metropolis North Subdivision, Pio Cruscoza, Calumpit, Bulacan
*********.********@****.***.** www.linkedin.com/in/renejohnfernandez EXPERIENCE
OCT 2020 – PRESENT
SPECULATIVE BUYER, ISUPPORT WORLDWIDE (SUPERSEATS)
- List events based on speculations based on the secondary market pricing.
- Purchase/fulfill tickets bought by customers in the SuperSeats website.
- If necessary, request refunds fort canceled, postponed, or postponed events.
- Updates listings for our pricing to be competitive in the secondary market.
- Do research with regards to pop culture events such as concerts, theatre, talks as well as sports events.
- Look for events that are already on public sale but is still profitable to list. JUN 2017 – OCT 2019
CONTRACTS ACCOUNT REPRESENTATIVE I, REALPAGE INC
- Manage order requests assigned from sales representatives through dashboard/mailbox meeting the expected turnaround time.
- Review orders for correct product information, pricing, and contract agreements
- Working knowledge of standard legal agreements and required product terms in support of quote generation.
- Send quotes to DealDesk if the quote needs pricing approval.
- Creates requests for statement of work.
- Coordinates with sales representatives with regards to order correction and obtaining information regarding missing information.
- Release and send quotes to sales representative in a timely manner. OCT 2016 – APR 2017
PROCUREMENT AND ORDER FULFILLMENT SPECIALIST, THE NILE
- Worked with one of the popular online retailers from AU where I do monitoring of sales and fulfillment of online orders.
- Perform a range of different back office tasks related to the monitoring and fulfillment of sales orders, update status of shipment to customers and make follow up calls to suppliers. Includes voice and non-voice communication.
- Constantly communicate with suppliers and other fulfillment partners to ensure that all items are delivered on time and updated in the system without delays.
- Liaise with an internal customer support team to ensure rapid solution and turn around for order-related customer queries.
2
- Using online tools and resources such as EDI, mailbox, Google drive and sheets; investigate exceptions in the order supply chain, identifying and rectifying the cause of the problem as quickly and efficiently as possible.
- Gives suggestions to the team and managers on how to resolve the issues effectively and efficiently. Perform troubleshoot on all sales orders and assist to identify and execute various enhancement to all management process.
- Manage all communication with all sales department order and process all customer orders and shipment of products and ensure optimal practices for all processes.
- Prepare and update various sales orders through appropriate system and provide update on all orders.
- Monitor all vendor performance and evaluate all orders and provide all required approvals. Verify all order line and prepare order reports on everyday basis and manage all shipment and respond to all inquiries for all status order and resolve all customer issues and prepare efficient schedule for projects.
- Monitor and evaluate all order issues and resolve in discrepancies in production metrics and ensure accurate billing.
- Evaluate all weekly metrics and analyze all continuous improvement project and prepare reports for all requests.
- Monitor and process all returns according to financial requirements and ensure compliance to all reporting requirements.
DEC 2015 – JUN 2016
SPECIALIST 1 SUPPLY CHAIN, EMERSON NETWORK POWER (NOW VERTIV)
- The Battery Supply Chain – Partial String must accurately process the battery replacement tickets and quote request details from reports that are supplied by Customer engineers, which contain fields for specific information required by the customers.
- Send quotes to the Order Entry queue for cost/freight. Once done, the ticket will be transferred back to in the Quotations queue for encoding and saving in a spreadsheet, which calculates and convert it to PDF format to be sent to the customers for approval.
- The Coordinator may also be required to communicate with the Customer Engineers and the customer in the acquisition and provision of information relating to the content of the report.
- The Coordinator may also be required to assist the customer to expedite requests, clarify information, seeks additional information, order clarification, status inquiries, adjustments, etc. in an expedient manner.
- Agent will be responsible for sourcing batteries when necessary.
- Coordination of warranty claims.
JUL 2014 – OCT 2015
CUSTOMER SALES REPRESENTATIVE, INGRAM MICRO
- Enters orders into system pursuant to individual order characteristic requirements.
- Generates daily, weekly and monthly reports accurately. Reports are received via email or generated using propriety systems.
- Manages electronic orders by auditing orders for completion and accuracy.
- Answering incoming customer calls and emails to fulfill requests for information and resolution of basic/ standard issues or sales inputs within the defined SLA.
- Completes outbound calls to follow up on questions or concerns. 3
- Researches and confirms product availability and pricing to requestor.
- Researches and provide quoting information by utilizing in house tools and system.
- Manages special pricing request to ensure completion within customer SLA along with maintaining accuracy.
- Create/ update customer specific reporting (i.e. order status, tracking, back order management, etc.).
- Conducts basic to moderate level research aimed at resolving problems, presenting solutions, providing status updates for customers, managers, or more senior level sales reps.
- Performs all other duties as designated by Manager. MAY 2011 – JUL 2014
SOCIAL MEDIA MODERATOR, STREAM GLOBAL SERVICES
- Moderating images uploaded through the online storage associated with Microsoft.
- Providing solutions such as activation and reactivation of email accounts.
- Validate information's provided by customers if the wish to reset their password. If the pass the validations, it is our responsibility to send them a link to reset their password.
- Moderate forums on websites by Microsoft and take down unnecessary postings.
- Contributes to team effort by following company protocols, procedures, and guidelines. Exceeding targets given by the account.
- Provides formal/informing coaching, floor walking, and constructive feedback to co-agents and new hires.
- Assisting with distributing procedural updates and processing guidelines to team members to ensure accurate processing.
- Supports and/or attends team meetings and operational-level client calls.
- Oversees the communication activity of an Internet forum reported by customers.
- Monitors the interchange of contributors and makes decisions regarding content and the direction of thread.
MAY 2011 – JUL 2014
MEDICAL TRANSCRIPTIONIST/EDITOR, TRANSKRIPSYO INC
- Medical language specialist who transcribes dictation by physicians and other healthcare providers in order to document patient care. It requires knowledge of medical terminology, anatomy and physiology, disease processes, signs and symptoms, medications, and laboratory values. Knowledge of specialty (or specialties) as appropriate.
- skills in English usage, grammar, punctuation, style, and editing.
- Ability to operate word processing equipment, dictation and transcription equipment, and other equipment as specified.
- Ability to work under pressure with time constraints.
- Excellent listening skills and eye, hand, and auditory coordination. EDUCATION
2006 – 2008
BS NURSING, DR YANGA'S COLLEGE INC.
Professional License (Passed Board/Bar/Professional License Exam) PRC#: 0579815
4
2001 - 2003
INFORMATION TECHNOLOGY, AMA COMPUTER COLLEGE
2000 - 2001
INFORMATION TECHNOLOGY, BULACAN STATE UNIVERSITY
1996 - 2000
SECONDARY: ST. JOHN THE BAPTIST CATHOLIC SCHOOL
1990 - 1996
PRIMARY: REGINA CARMELI COLLEGE
SKILLS
Customer service
Creativity
Critical thinking
Teamwork
Communication skills
Process improvement
Problem solving
Adaptability
CHARACTER REFERENCES:
Patrick Enrile (Emerson)
Trainer
Aizah Marie Diaz (The Nile)
Quality and Training Manager
Francis Zurbano (Realpage)
Team Lead/Supervisor
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