Office Customer Service

Basma Mamdouh Khattab

*, *** ** ***** ***** Street Dokki, Giza- Egypt

Mobile: 011********

*************@*******.***

Career Objective:

Seeking a challenging career opportunity where my academic background and personal expertise can be utilized and developed.

Education:

University Degree: Bachelor of Arts

University: Cairo

Department: English

Major: English Literature

Grade: Good

Graduation year: 2000

Career History:

Employer: Al Bashaier for Food Industry

Job Title: Office Manger

Date: from February 2019 -

Job Description:

Preparing invoices, reports, memos, letters and financial statements.

Receiving purchase requisition from departments.

Issuing purchase order.

Assuring that the requester needs were fulfilled in a timely manner.

Printing bank statement and sales report to the CEO on a daily basis.

Preparing and revising contracts with the CEO.

Monitoring the performance of each signed contract.

Preparing all necessary documentations for handling logistics work in accordance with internal logistics department rules and ensuring that all the documentations meet export regulations.

Tracking, monitoring and following up the shipment delivery and arrival at final destination on time.

Managing and following up drivers so they adhere to strict schedules in order to distribute goods to the customers in the right time.

Directing and monitoring drivers' behavior and ensuring a high level of customer service.

Managing and maintaining the CEO calendar and be able to prioritize and monitor any schedule/diary.

Planning and scheduling meetings and appointments for both internal and external meetings/conferences and events.

Attending and preparing minutes and records of various weekly monthly meetings.

Distributing the minutes of meeting on a time basis and follow up achieving the determine targets which assigned to managers.

Preparing the next meeting by collecting and providing relevant materials.

Maintaining electronic and paper records and ensuring that information is organized and easily accessible.

Dealing with all the incoming emails, letters and responding to them on behalf of the CEO.

Making travel arrangements for the CEO.

Responsible for all the documents need to be signed by the CEO and ensuring their delivery to the concerned parties.

Screening and responding to all incoming phone calls and take action as appropriate. Monitor office supplies and negotiate with suppliers to ensure the most cost-effective orders.

Employer: International Center for Environment and Development in Cairo, owned by (Former Minister of Environment and Former Executive Director of the United Nations Environment Program (UNEP)

Job Title: Office Manger

Date: from May 2004– November 2018

Job Description:

Planning, organizing and controlling the entire office administration.

Managing the clerical staff and organizing their duties.

Generating policies, rules and regulations and ensuring they are followed.

Perform book keeping processes and organize the storage of data.

Assisting in writing speeches, statements and Presentations.

Serves as a primary point of direct administrative contact and liaison with different departments, individuals and external institutions.

Planning and ensuring that the weekly meetings occur and the follow up of all task given to specified employees.

Monitoring staff attendance sheets and leaves control and work as per company’s policies and procedures and abide with internal regulations.

Organizing meetings, taking minutes and ensuring senior managers are well prepared for them.

Producing documents, briefing papers, preparing reports, timesheet and presentations.

Maintaining & developing the office filing systems both on paper and computer.

Ensuring an adequate supply of stationery and equipment in the office and supervising the maintenance of office equipment and scheduling repairs whenever necessary.

Following up pending tasks and undertaking assignments that may occur during the day.

Preparing for and participating in Symposiums and conferences.

Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.

Developing and implementing new administrative systems, such as record management;

Overseeing the recruitment of new staff, sometimes including training and induction

Communicating and following- up the external work and projects with the governmental offices like: Ministry of Environment, Ministry of Urban Renewal and Informal Settlements, Ministry of International Cooperation, National Research Center

(NRC), Egyptian Environmental Affairs Agency (EEAA) United Nations Development Programe (UNDP) and United Nations Environment Programe (UNEP). Projects Participated in

Solid Waste Management,"Funded by the Social Fund for Development" Location: Kafr El-Dawar city (Behera Governorate)

Production of an expanded Regional Environment Outlook (REO) state of the Environment and strategy for the 21st century reports “Funded by UNEP".

Location: Greater Cairo

Poverty Alleviation through creating low-cost jobs in the municipal solid waste management sector "funded by Italian – Egyptian Debt for Development Swap Program"

Location: Greater Cairo

Duties & responsibilities:

Preparing the project’s agreement documents.

Composing and preparing correspondences, reports and other complex documentations.

Aligning Project resources and related reports

Assisting the Project manager in preparing monthly report.

Updating and chasing delegated tasks to ensure progress and accurateness to deadlines.

Preparing and organizing Workshops and Seminars

Establishing and maintaining excellent working relationship.

Working closely with the project team to assess the progress of the departments.

Monitoring project milestone and change request progress.

Maintaining quality measures in project process and documentation. Employer: Biomedica Engineering Company for Medical Equipment in Cairo Job Title: Executive Secretary

Date: From February 2001 – April 2004

Arranging, coordinating and preparing meetings, taking minutes and keeping notes.

Sorting and overseeing incoming and outgoing emails.

Reading and routing correspondence and faxes among the departments.

Typing and sending letters faxes and emails.

Writing price quotations.

Setup travel arrangements

Searching in the Internet.

Maintaining hard copy and electronic filing system.

Keeping and maintaining contacts in database.

Organizing daily tasks.

Organizing and updating the agenda

Signing for and distribute UPS/Fed Ex/Airborne packages.

Handling office supplies & maintenance contracts for office machines.

Answering telephones and handling them in appropriate manner, taking messages and appointments Provides historical reference by developing and utilizing filing and retrieval systems

Certificates:

Human Resource Management Diploma from American University in Cairo.

Modern Secretary & Office Administration from Marketing & Advertising Research Center "MARC in Cairo.

Microsoft Office (Word, Excel, PowerPoint, Outlook,& Internet). From Computek in Cairo

Special Skills:

Proven administrative skills with efficient planning abilities

Strong analytical skills and expertise in planning, prioritizing and organizing the workflow

Project management and resources allocation

Event Planning and managing

Smart multi-tasking abilities and skilled in time management

Proven problem solving skills

Strong communication skills

Excellent facilities management skills

Training Courses:

Presenting Skills

Effective Communication skills

Leadership

Problem Solving

Project Management overview

Personal Data:

Nationality: Egyptian

Date of Birth: 1/8/1978

Place of Birth: Cairo, Egypt

Marital Status: Single

References:

Furnished upon request

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