Customer Office

SURA SIVA KUMAR

Door No. **-**, Phone: 897-***-****

Mallamma gudi street, Email: adebux@r.postjobfree.com

Venkatagiri– 524132,

Nellore Dist. A .P.

Career Objective

Looking for a challenging career which demands the best of my professional ability in terms of, Technical and Analytical skills, and helps me in broadening and enhancing my current skill and Knowledge.

Academic Credentials

Course

College/University

Year

Aggregate

B. Tech.

(Computer Science and Engineering)

PBR VITS, Kavali

2010-2014

55%

XII th AP-STATE Board

Sri Chaithanya jr.college

2008-2010

70.0%

Xth SSC

Navabharath E.M.H.School

2007

59.83%

Software Skill set

Languages

:

Basics of C Language, Basics of JAVA

Software Packages

:

MS-Office.

Personal Traits

üGood Communication and Interpersonal Skills.

üDetermined to learn with practical approach.

üHardworking Nature.

üLike to be as a initiator in Team work.

üInteracting with people.

Experience

Vertex Experience

üI have good experience in First Source Limited for 9 months in voice as a Associate then I promoted as a Team Lead and then company name has been changed to VERTEX from AUG 1st 2017 total experience is 29th July 2015 to FEB 2109.

ISON BPO Experience

üI have good experience as a Team Lead in ISON BPO from FEB 2019 to 21st of MAY'2020

Responsibilities

VERTEX Responsibilities.

üHandling the Customer complaints by downloading the SR through the UWQ

üSending the Duplicate Bills for the prepaid and post-paid costumers by downloading the E-bridge tickets

üWill process the Waiver and Clarifications for the Customer complaints.

ISON BPO responsibilities

üTeam size is

üIn vertex I worked for Airtel and in ISON I worked for SBI CREDIT CARD.

üIn ISON BPO we worked for 120cr dump and our Target is 83.5%

üWe have achieved the target all months except MAY 2020.

Industrial Exposure:

Project:‘Online Voting System’ using “java” Language

Role: Team member

Personal Dossier

Date of Birth. : 9th Aug, 1993

Nationality : Indian.

Languages Known : English and Telugu

Permanent Address: D. No. 12-18,

Mallamma gudi steer,

Venkatagiri-524132,

Nellore Andhra Pradesh.

Declaration:

I hereby declare that all the information contained herein is true to the best of my knowledge.

Place: Venkatgiri

Date: [S.SIVA KUMAR]

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