Engineer Support

SHEIK ABDULLAH SHAMSUDEEN

**********@*****.*** Valid U.A.E. Driving License +971-**-*******

U.A.E.

* * * * *

NETWORK ADMINISTRATION, SECURITY AND TELECOMMUNICATIONS STRATEGY LEADERSHIP PERFORMANCE

An achievement-oriented professional, with more than 13 years (nearly 6+ years in U.A.E.) of experience in information systems management and demonstrated record of accomplishment in leadership, project management, security controls, network management, system operations. PROFESSIONAL EXPERIENCE

AREAS OF EXPERTISE

Install and Managing Windows Server 2003, 2008, 2012 & 2016 server.

Configuration of AD, DNS, Group Policy & DHCP Management.

MS Exchange 2007 & 2010, Office 365.

Installing and troubleshooting of Windows XP, Windows 7, 8 and Windows10 OS based Systems.

Installing & Configuring of LAN, VPN and VLAN, Wireless Router

Installing and Managing File server, Application Server.

Configuring and managing storages like HP 2000 SAN, Drobo, Sinology, WD, QNAP.

Configuration and maintain the Firewall policy and VPN connections.

Configuration and monitor the Endpoint security, Kaspersky Enterprise Security.

Backup and replications solutions through various methods.

Knowledge in SCCM and SCOM.

Configuration and maintain CCTV and PABX

Managing Fleet Management System.

BINGHALIB ENGINEERING AND GROUP OF COMPANIES – IT support Engineer

Installation, Configuration and managing of Windows 2008 and 2012, 2016 domain servers.

Managed active directory user accounts, group policies and controlled shared folder access rights.

Provided end user support for 300+ users to diagnose, and resolve problems on windows operating systems application software’s.

Configured and managed servers on VM Ware ESXi 6 on IBM server with IBM and HP SAN storages.

(20+ VM servers on 2 physical Hypervisors).

Configured and managing backup Software’s Symantec, Veam, Acronis, SmartSync and Cloud backup MS Azure.

SHEIK ABDULLAH SHAMSUDEEN

**********@*****.*** Valid U.A.E. Driving License +971-**-******* U.A.E.

2 P a g e

Configured Distributed File System (DFS) on different servers to ensure shared folders High Availability (HA).

Configured IPsec VPN tunnel between Head Office and 11 remote offices using Sonic-wall firewalls.

Configured and managed VLAN on 3 HP Core switches and 45 Edge switches.

Managed AVAYA IP Phones working through the VPN Tunnel to remote locations.

Configured and managed centralized Virdi Bio-Metric access control system, including portable devices for remote location.

Provided Virtualized solutions to minimize the hardware resources.

Managed centralized ESET Smart Security Antivirus administration server.

Managed proxy servers through Webmarshal and restrictions of sites on user and role wise.

Managed centralized NVR System (CCTV) with 130 IP cameras.

Configured Printer servers, Network printers and scanners on print servers (HP, Koycera, Richo).

Configured and managed NAS storages with RAID configurations (Seagate, Netgear).

Managed Citrix server for remote application access.

Configured and managed HP wireless controllers with 25 HP Access points.

Installed and configured Microsoft Dynamics AX client and coordinated with customization team for 2nd Level AX issues.

Provided support to configure Barcode scanners (Windows and Android Palmtop scanners and USB scanners).

Reduced company costs through effective management of IT resources and utilization.

Provided reports to management with technical/analytical details on IT operations, issues and development plans.

Experienced in Manage Engine IT helpdesk ticketing system and performed the timely closing of tickets.

Experienced in AD Audit plus logging and reporting software. TECTON ENGINEERING AND CONSTRUCTION LLC - Senior System Engineer

Managing and maintaining HP ML servers and HP DL 380 Servers - 15 Numbers and 400 workstations.

Lead Windows Systems Administrator responsible for implementing Windows 2008, 2012 servers (Active Directory, DHCP, DNS, and File Server) and Windows 7,8,10 workstations in an Active Directory domain.

Assists in Managing the Virtualized servers Hyper-V and VMware.

Implementation of Microsoft Exchange 2010, creating mailboxes, users, archive, Managing Mailboxes, Distribution Groups, Mail Contacts, Mail Users & Mailbox Databases.

Installation, Configuration and Administration of SQL server Standard 2005, and 2008 for the ERP server.

Extensive knowledge and implementation experience in SAN, NAS storage devices, various partners and products and handling the FTP server configuration along with the web servers.

Experience in managing and troubleshooting Network devices VPNs, and Wireless AP. SHEIK ABDULLAH SHAMSUDEEN

**********@*****.*** Valid U.A.E. Driving License +971-**-******* U.A.E.

3 P a g e

Installation, Configuration, and Administration of Panasonic PBX.

Installation, configuration and maintenance of CCTV Solution.

Installation, Configuration and Administration of Fortinet (110C, 100D, 60D) firewalls (VPN, UTM) and firmware maintenance, backup & restore, log monitoring, policy and maintenance.

Planning of Backup strategy, Managing Backup Server using Acronis, Veeam, Retrospect and Symantec Backup exec, Implemented Offsite Disaster Recovery solution and testing on a periodic basis.

Deployed, maintained and monitored the ESET Endpoint security, Sophos Antivirus, and Symantec Endpoint solutions.

In Endpoint Security, Networking and computer security focused expert to examine, identify, and understand the nature of cyber-threats such as viruses, worms, bots, rootkits and Trojan horses.

Good working knowledge/understanding on client firewall tools, Live Update Policies, Firewall Policies, Application Device Control, Exceptions Policies.

Experience with End user Support (hardware/Software) including Desktop, Laptop &Printers.

Installed and configured the required software for the users.

Carried out installation of PC’s, printers, and Windows OS as per the IT Standards and provide guidance to the users on its features.

Assist with end-user support for Windows infrastructure (server and desktop), as required.

Maintaining access control systems such as Time and attendance, Biometric attendance.

Maintaining accurate inventory and record of all hardware, software and maintaining the documentation of the Information Technology (Network, PABX System, User Forms & All related Applications).

Negotiating or reviewing contracts including Annual maintenance contract (AMC) with service and material providers; keeping materials up to date and adequate.

ISP support issues and solution for all issues.

Responsible for Negotiation and managing 3rd party technology contracts in respect of service, hardware & software and ensuring the company interests are protected at all times during the execution.

THIRDWARE SOLUTIONS - Technical Support Engineer

Provide end user support in all Europe Applications as per SLM.

Monitoring and controlling all 22 applications mailboxes and making sure high important tasks are attended in due time.

Scheduling, organizing, conducting WebEx meetings with clients / internal / external teams.

Client interaction with presence of clients across 22 European markets.

Monitoring Application Performance and Sending Outages to Entire European Market according to the need and business impact.

Bulk load through FTP servers and processing Digital certificate verification process across all European Markets for all Dealers.

Batch communication tool initialization and support to end users.

Monitoring request flow and make sure of SLM as agreed.

Monitoring sever performance and handling escalations.

Plan for BCP and DR activities and Managing SCRP and AAR tasks. SHEIK ABDULLAH SHAMSUDEEN

**********@*****.*** Valid U.A.E. Driving License +971-**-******* U.A.E.

4 P a g e

FORD MOTOR COMPANY - Application Support Analyst

7 years of experience in L1& L2 (customer) and functional support with excellent written, oral, interpersonal, and presentational skills.

Responsible for analyzing the requirements for end user and assist in implementing enhancements and update the status to the business customers periodically till closure.

Troubleshooting the issues and documenting problem resolution steps. Also participation in providing Application training to customers when required.

Monitor batch jobs of the respective Application also need to fix if any issue or it will be routed to next level when if required.

Handled escalations and provided quick work around. Also provided permanent resolution for the same.

Provide support in applications like Install, file backups, upgrade, configure, test, maintain and monitor software’s.

Need to publish Daily reports and Monthly metrics to the Supervisors and the Application business owner.

To analyze all issues and suggest the team to create Knowledge base document if it’s a repetitive in nature.

Plan for BCP and DR activities and Managing SCRP and AAR tasks. PROPHETIC TECHNOLOGIES - Application Support Engineer

Monitored and handled technical issues and sent update to the customer.

Periodically updated and followed up with the customer and the support teams involved in the request.

Performing Annual access review, SCRP, Disaster recovery, BCP Plan activities.

All the Applications are handled by following as per Service Level Management policy.

Work on the Applications page issues or change request as per the requirement.

Document the business requirement and update with proper approval till closure.

Deploy the changes after approved by QC team in QA, DEV and PROD environments. PERSONAL DETAILS

LANGUAGES: English, Arabic(R&W), Tamil

NATIONALITY: Indian

DOB: 06-06-1984

MARITAL STATUS: Married

DECLARATON

I do hereby declare that the above written particular information is true to the best of my knowledge and belief.

Warm Regards,

Sheik Abdullah Shamsudeen

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