Customer Service Home Health
Resume:
Aquila Carty
*********@*****.***
EXPERIENCE
ComForCare Senior Services Miami Lakes, Fl. 01/2019 – Current
●Assist patients with self-administered medication, according to physician notes.
●Ensure patient comfort and safety at all times.
●Provide good hygiene and skin care for patients.
●Take patient temperature, pulse, respiration and blood pressure and watch for patient reactions.
●Perform light household duties to help patients with their daily lives.
●Assist patients with feeding, shaving and personal hygiene
●Prepare patients’ room, made beds, keep the patients belongings neat and organized
●Transport patients via the families’ personal vehicles to and from rehabilitation and daily activities
●Assisting patients with daily personal, medical, and household tasks
● Creating a safe environment to prevent falls and accidents
● Maintaining an orderly, calm environment for optimal patient care
● Communicating with patients and families to ensure that proper medication and care guidelines are being followed
SureFit Labs/Adecco Staffing Document Management Specialist 05/2018 –04/2019
●Contacts Patients on Medicare with diabetes that have ordered therapeutic shoes and insoles for foot conditions, in order to obtain treating physicians’ info and date of last visit per Medicare
●Contact patients to provide status of orders for therapeutic shoes and insoles.
●Mail, fax and email requests to Medical doctors and Podiatrists for notes regarding the patient’s condition
●Receives email, faxes and mail correspondence from patients and treating physicians.
●Releases order once all required documentation have been received.
●Contact Patients to advise of the release
●Enters all receive documentation and notes into Salesforce
●Refers to management if documentation or compliance cannot be obtained
The Nature’s Bounty Co. Quality Floor Inspector. 05/ 2017- 04/2018
●Conduct approval of pre-start-up line clearance and initial equipment checks.
●Consistently reviews in-process batch documentation to ensure real-time compliance to product specifications and compliant documentation
●Confirms reconciliation/yield data for adherence to specifications and ensures that deviation reports are generated by responsible personnel if out-of-specifications are observed
●Reviews Production logbooks for accuracy and compliance.
●Experience with production equipment functionality and Quality Assurance Systems
Pasco Board of County Commissioners Emergency Communications Office
05/2016 – 04/2017
●Receives and transmits information for emergency and other municipal services
●Receives emergency telephone calls, determines locations and nature of the calls and routes to appropriate personnel and equipment
●Receives non-emergency calls and determines appropriate actions
●Operates computer-aided dispatch (CAD) equipment and performs CAD functions
●Operates computer terminals for various federal, state and local networks
●Provides pre-arrival police, fire and medical instructions when needed
T-Mobile USA Financial Care Representative 01/2015 - 10/2015
●Coordinated with customers to negotiate on all payments
●Addressed customers' issues regarding bill and ensured appropriate resolutions
●Administered all financial processes regarding account balances and ensured compliance to T-Mobile's Policy for account credit
●Adjusted and resolved billing disputes
●Monitored processes and ensured optimal level of customer service
●Coordinated with client and management on negotiation for all payments settlements
●Monitored outstanding balances and performed appropriate collections actions
AmTrust North America Claims Support Specialist/Imaging Clerk 12/2003 – 11/2014
●Initiated check reimbursements and placed remittances in Excel spreadsheets
●Scanned hard copy documents for paperless environment
●Central point of contact for vendors
●Maintained electronic files
●Created monthly audits for Medicare via ISO.
●Provide administrative support to various adjusters
●Receive department mail, log into system and forward to correct representative
●Answer inbound calls from customers regarding existing claims and provide exceptional customer service while performing data entry
●Entered check requests for settlements
●Identified files, developed spreadsheets, faxed reports and scanned documents.
●Received and screened a high volume of internal and external communications
●Created and maintained spreadsheets using advanced Excel functions
●Maintained electronic files for paperless environment
●Served as central point of contact for all outside vendors.
●Made copies, sent faxes and handled all incoming and outgoing correspondence.
●Organized files, developed spreadsheets, faxed reports and scanned documents.
●Entered total loss vehicles into NICB/ ISO.
●Responded to inquiries from staff and clients via mail, e-mail and fax.
●Served as the company's sole claims assistant
EDUCATION
Keiser University Fort Lauderdale, Fl.
Bachelors of Arts - Criminal Justice 2005-2009
Community Vocational Training Institute Riviera Beach, FL.
Certificate -Home Health Aide 2017
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