SAP MM

CAROLYN S. MUYANO

Manila, Philippines

+639********* *************@*****.***

“Highly skilled SAP MM Consultant with more than 9 years of experience” A result-driven professional with more than 9 years of functional consulting experience in SAP MM and its integration with other core modules such as SD, FI, WM, PP, PS, and POSDM. Possesses intensive skills working on various full cycle implementations, rollouts, upgrades, and application support. In-depth knowledge in building, testing, and implementation of different configurations, transactions, programs, and reports. Possesses basic ABAP skills. Involved in 7 implementation projects with 3 full cycle experience in SAP R/3, SAP ECC, SAP IS Retail, and SAP S/4HANA 1709 version. Passed SAP MM Certification Exam under course code C_TSCM52_66 SAP Certified Application Associate

- Procurement with SAP ERP 6.0 EHP6 with a score of 100%. Wide exposure to different processes such as Incident, Problem, Release, Knowledge, and Event Management. Served as the Subject Matter Expert for Change Management Process. Passed certifications in ITIL® V3 Foundations for IT Service Management and ITIL® Intermediate for Release, Control, and Validation. A key contributor to the successful implementation of various SAP projects. Demonstrates strong leadership and communication skills. Works proactively with the client to ensure that business requirements are met and provide high- quality service delivery and great customer satisfaction in a consistent manner. Committed, creative, adaptable, eager to learn, and can work independently and with teams. Developed a great sense of ownership with a record of delivering outstanding works. Excellent problem-solving skills and can work under pressure. Software and Tools: SAP S/4HANA 1709 SAP IS Retail SAP ECC SAP FIORI SAP ARIBA SAP Solution Manager Citrix Lotus Notes MDM OVSD Microsoft Office Adobe Software 2017 SEPT - PRESENT

MANILA PHILIPPINES

Ateneo Graduate School of Business

o Master in Business Administration

o Part-time MBA student (currently on last term)

2019 JUNE – 2019 JULY

BUDAPEST HUNGARY

ESSCA School of Management

o Participated as an international exchange student during the school’s summer exchange program

o Studied International Marketing and Logistics

2007 JUNE – 2011 APRIL

MANILA PHILIPPINES

University of the Philippines Diliman

o Bachelor of Science in Business Administration

o Cum Laude (1.50 GWA)

o Chevron Geothermal Philippines Holdings, Inc. Scholarship Awardee Qualifications Summary

Technical Knowledge

Education

+639********* *************@*****.***

CAROLYN S. MUYANO

Manila, Philippines

2019 AUG - PRESENT

Deloitte & Touché Tohmatsu Services, Inc.

Senior SAP MM Consultant

2015 JAN – 2019 APRIL

FastTrack ERP Solutions, Inc.

Senior SAP MM Consultant

2011 APR – 2015 JAN

Hewlett-Packard Philippines

SAP MM/WM Consultant

Projects Handled and Implemented

2019 OCTOBER – PRESENT

DELOITTE & TOUCHÉ

TOHMATSU SERVICES, INC.

SM INVESTMENT CORPORATION (SMIC) / SM RETAIL INC. (SMRI) o Manages the build and test of security roles and authorizations for the users o Reviews the authorization matrix and proposes best practices on access controls o Coordinates with users on the design and development of security roles 2017 MAY – 2019 APRIL

FASTTRACK ERP SOLUTIONS,

INC.

GREEN CROSS, INCORPORATED

SAP MM Lead Functional Consultant

Manila Philippines

o Led the MM team for the implementation of SAP S/4HANA 1709 version (project initially started for SAP ECC with Suite on HANA).

o Provided system solutions to accommodate business requirements. o Formulated custom designs and specific solutions to address the identified business process gaps.

o Helped the client streamline their process to better manage their KPIs with respect to the best practices offered by SAP.

o Created system blueprint and business user requirements documentation o Mentored Trainee and Junior Level Consultants.

2016 MARCH – 2017 MAY

FASTTRACK ERP SOLUTIONS,

INC.

LANDERS SUPERSTORE

SOUTHEASTASIA RETAIL, INC

SAP IS Retail MM Lead Functional Consultant

Manila Philippines

o Led the MM team on the full cycle implementation and roll out activities o Configured different SAP functionalities in accordance with client requirement. o Authored functional specifications for various forms and customized programs and reports.

o Created test scripts and test data for integration testing and conducted User Acceptance Testing.

o Authored user and configuration manuals.

o Provided functional support and investigates issues raised by business users. 2016 AUGUST – 2017 MAY:

KUYA J RESTAURANT

iKITCHEN, INC

MANILA COMISARIO

SAP IS Retail MM Lead Functional Consultant

Professional Experience

+639********* *************@*****.***

CAROLYN S. MUYANO

Manila, Philippines

FASTTRACK ERP SOLUTIONS,

INC.

Manila Philippines

o Worked on the rollout activities of the Kuya J’s commissary and store branches. o Implemented SAP functionalities in accordance with the client requirement o Authored functional specifications for various forms and customized programs and reports

o Created test scripts and test data for integration testing and conducted User Acceptance Testing

o Authored user and configuration manuals

o Provides functional support and investigates issues raised by business users 2016 AUGUST – SEPTEMBER

FASTTRACK ERP SOLUTIONS,

INC.

NATIONAL BOOK STORE, INC

SAP IS Retail MM Functional Consultant

Manila Philippines

o Handled implementation of SAP Merchandise In-Store and Inventory Management

(MIM).

o Conducted pieces of training and implemented SAP functionalities particularly in allocation strategy and replenishment.

2015 APRIL – 2016 MARCH

FASTTRACK ERP SOLUTIONS,

INC.

ALLVALUE HOLDINGS CORP.

ALLDAY RETAIL CONCEPTS INC.

ALLHOME CORP.

SAP IS Retail MM Functional Consultant

Manila Philippines

o Worked on the full cycle implementation.

o Configured different SAP functionalities in accordance with client requirement. o Authored functional specifications for various forms and customized programs and reports.

o Created test scripts and test data for integration testing and conducted User Acceptance Testing.

o Authored user and configuration manuals.

o Provided functional support and investigates issues raised by business users. 2015 JANUARY – APRIL

FASTTRACK ERP SOLUTIONS,

INC.

TECNIC GROUP BERHAD (BHD)

SAP MM Functional Consultant

Selangor Malaysia

o Implemented SAP Goods and Services Tax (GST).

o Created test scripts and test data for integration testing and conducted User Acceptance Testing.

o Authored functional specifications, user and configuration manuals. o Redeveloped various SAP forms with respect to GST tax regulation. 2015 JANUARY – APRIL

FASTTRACK ERP SOLUTIONS,

INC.

SKP RESOURCES BERHAD (BHD)

SAP MM Functional Consultant

Johor Malaysia

o Implemented SAP Goods and Services Tax (GST).

+639********* *************@*****.***

CAROLYN S. MUYANO

Manila, Philippines

o Created test scripts and test data for integration testing and conducted User Acceptance Testing.

o Authored functional specifications, user and configuration manuals. o Redeveloped various SAP forms with respect to GST tax regulation. 2011 MAY – 2015 JANUARY

HEWLETT-PACKARD

PHILIPPINES

ALCATEL-LUCENT ENTERPRISE

SAP MM/WM Functional Consultant

Manila Philippines

o Provided functional and post implementation support. o Involved in SAP functional design, build and test, configuration, maintenance, implementation, system refresh and upgrade.

o Investigated issues and root cause, and provided solutions within the service level agreement for service and defect requests raised by business users. o Authored various known error documentation and job aids. o Implemented change requests, conducted regression testing, and documented test scripts and test results.

o Identified key metrics and performed ticket trending and data analysis for continual service improvement.

o Received an HP Making a Difference: Execution Award for being the top ticket closer for FY14, with an average of 20 tickets handled each month, and for achieving a 100% SLA.

2017 FEBRUARY SAP Certified Application Associate - Procurement with SAP ERP 6.0 EHP6 2014 FEBRUARY ITIL® Intermediate for Release, Control, and Validation 2012 MARCH ITIL® V3 Foundations for IT Service Management 2014 SEPTEMBER HP Making a Difference: Customers for SAP MM/WM support 2014 SEPTEMBER HP Making a Difference: Execution for SAP MM/WM support 2013 DECEMBER HP Making a Difference: Global Citizenship Award for Employee Engagement 2013 OCTOBER HP Making a Difference: Quality Award for Change Management Process 2013 JUNE HP Milestone of the Quarter: LEAP Project 2013 APRIL HP Making a Difference: Execution Award for Employee Engagement 2013 APRIL HP Bronze Award for ISMS

2012 OCTOBER HP Bronze Award for BCMS

2012 APRIL HP Delivery Quality Award for Change Management Process 2012 MARCH HP Global Gold Team Award: Customer Delight 2011 DECEMBER HP Bronze Team Award

2011 DECEMBER HP Gold Award Team Award

2011 DECEMBER HP Delivery Quality Award for Change Management Process 2011 JULY HP Knowledge Transfer Training Valedictorian 2011 APRIL UP Cum Laude Graduate

Certifications

Awards and Recognitions

Trainings Attended

+639********* *************@*****.***

CAROLYN S. MUYANO

Manila, Philippines

2019 OCTOBER SAP ARIBA Training

2017 APRIL SAP MM Training

2018 JULY SAP S/4HANA Training

2014 SEPTEMBER Global EDI Training

2014 AUGUST BC400: ABAP Workbench Foundation

2014 FEBRUARY ITIL® Intermediate for Release, Control, and Validation 2014 JANUARY Managing Customer Relationship II

2013 OCTOBER Project Management Fundamentals

2013 APRIL Change and Transition Workshop

2013 APRIL Basic ABAP Training

2012 OCTOBER PowerPoint and Presentation Workshop

2012 OCTOBER HP SM9 Problem Management Process Training 2012 JULY Effective Email Writing

2012 JUNE HP SM9 Change Management Process Training 2012 JUNE HP SM9 Incident Management Process Training 2012 MAY SAP Basics: Application Link Enabling (ALE) Training 2012 APRIL Managing Customer Relationship I

2012 FEBRUARY ITIL® V3 Foundations Training

2011 NOVEMBER Microsoft Excel Training

2011 JULY Change Management Process Training

2011 JULY Incident Management Process Training

2011 JUNE SAP MM and WM Bootcamp

2011 MAY SAP FICO Bootcamp

Available upon request.

References

Contact this candidate