Life Insurance Manager
Resume:
RANDALL ELROD
***********@*****.***
TECHNICAL SUMMARY:
I have a Bachelor of Science degree in Computer Information Systems (Software Development) and over 20 years of Software Development experience in Property and Casualty Insurance, Financial Services/Banking, Life Insurance, Long-Term Care Insurance, Health Insurance, Medicaid Billing, Transportation Industry, Supply Chain and Logistics, Warehouse/Distribution, Retail, Wireless Services, Consumer Products, Automotive Manufacturing and Oil and Gas Industry applications.
My experience includes roles as a Full Project Life Cycle Software Developer/Application Programmer, Business Analyst, Data Analyst/Architect, Scrum Master, Performance/Functional/Technical Testing Analyst, and QA Analyst,
I have extensive experience in Agile and Waterfall project methodologies using the following skills:
API’s, XML, SOAP U/I, BI/ETL Tools, GuideWire, OneShield, FACETS, Biceps/Triceps,
Confluence, JIRA, SharePoint, Cognos, HP Service Manager, ALM, Service Now
User Stories, Business Req Docs, Functional Req Docs, Business Impact Assessments, Business Continuity Plans, Change Mgt.
SAS, Oracle, Unix Shell Scripts, Perl, Java, SQL, COBOL, DB2, CICS, IMS, JCL,
MQ Series, IBM and HP mainframes using MVS, VSE, Microfocus, Unix and HP Unix platforms.
EXPERIENCE:
Aug 2019 – Present: SR. Developer - Deloitte - Nashville, TN
As a Business Solution Analyst, I am a Subject Matter specialist/Product Owner of the functional capabilities and various areas of the software. Assist the Deloitte Engagement Manager in leading, directing, and reviewing all activities associated with delivering technology products. Assists Engagement Manager with status reporting as required by Deloitte Applications Studio leadership. Collaborates with the Engagement Manager in creating and presenting the appropriate project on-boarding processes and materials (Charter, SOW).
Responsible for product quality, project timeliness, and customer satisfaction. Interfaces with clients to define and document requirements for a named set of custom developed or vendor software products. Creates documentation including requirements, user stories, acceptance criteria, feature description PowerPoint decks, user guides, process flows, and wireframes.
Responsible for conducting Design Thinking sessions to gain insights into end user and customer needs. Manages the Product Backlog for a Product, working with the Engagement Manager to prioritize requirements, define and manage scope and sprints for a project.
Apr 2019 – Sep 2019: SR. Developer - Delta Airlines - Atlanta, GA
Member of the Revenue Management scrum team dealing with every aspect of the airline industry.
This 30 member team was responsible for production support, enhancements and new development of applications pertaining to booking, scheduling, upgrades, customer loyalty/awards programs etc. for all passengers using API’s, XML and SOAP U/I calls.
As a scrum team we have daily collaboration with the Software Development team, QA,/testing team, the change management team, the communications team and the Business Architect/Subject Matter Experts/Product Owners to drive and achieve the project initiatives.
Dec 2018 – Apr 2019 SR. Developer - Department of Veterans Affairs - Austin, TX
Facilitate meetings and discussion as needed for diverse and senior groups of government stakeholders and multiple contractor subject matter experts. Responsible for creating/updating documents including user stories, detailed functional specifications, technical design input, process documents (such as SOP's, guidelines, and validation master plans), etc.
Analyze, design, implement and support IT business applications and systems. Develop functional and non-functional business requirements/user stories Support business by becoming a Subject Matter Expert for applications and standards, while coordinating with the technical development team to ensure complete understanding of functional specifications.
Feb 2018 – Dec 2018 SR. Developer - First Insurance Company of Hawaii - Honolulu, HI
Lead and facilitate JAD sessions with business stakeholders to elicit, clarify and define business requirements for all levels of application change request complexities requested by business stakeholders.
Document and communicate business requirements following established standard templates, and procedures for all levels of development, enhancement and regulatory requirements of automated and manual systems.
Communicate business requirements through working sessions with application development and Quality Assurance teams. Review Functional Specification Documents (FSDs) and test plans and cases for comprehensiveness.
Feb 2015 – Feb 2018: SR. Developer - State Farm Insurance - Dunwoody, GA
I was a Business Analyst/Scrum Master in the P&C and Life Insurance Lines of Business, Policy Administration, Underwriting and Claims applications. I researched, evaluated, recommended and documented new Insurance products, processes, workflows and procedures to provide technical and business solutions for business partners.
Provided subject matter expertise from a line of business and agency application support perspective.
Acted as a liaison between Systems and the business partner, as well as entities outside of State Farm. Defined, analyzed, clarified, interpreted, and translated detailed business needs and requirements for Insurance related applications, processes and procedures.
I was responsible for Daily Scrum, Showcases, Retrospectives and Planning/Backlog refinement for each Sprint. We also supported the Agents (both Franchised and Independent Contractor agents) with every aspect of starting and running their business. (Start up, business administration, commissions, claims, regulatory and compliance adherence)
Feb 2014 – Feb 2015: - SR. Developer - The Home Depot - Atlanta, GA
Member of the Assortment Planning Team which determined the assortment of products offered in each store depending on varied demographic factors. Detailed sales metrics were kept, reported, and forecast using this Business Intelligence information.
My primary responsibilities were facilitating discussions thru JAD sessions and meeting with all levels of management to define Business Requirements, User Stories and Use Cases utilizing Agile Project Management Methodology.
This also entailed meeting with Java Developers, Subject Matter Experts and Business Users to develop requirements, detail design, and testing documents associated with each release within the Sprint.
Feb 2010 – Feb 2014: SR. Developer - ACCENTURE
STARWOOD HOTELS
HONDA CORP.
HESS CORP.
FOLLETT CORP.
CIGNA
TD BANK FINANCIAL GROUP
STARWOOD HOTELS & RESORTS
JP MORGAN CHASE & CO
VERIZON
PROCTER & GAMBLE
TD BANK FINANCIAL GROUP - Mississauga/Toronto, Ontario Canada
I lead the Mortgage Testing team in Chennai and Pune, India.
Performed application code uplift activities to enable improved code quality and upgraded coding languages to latest versions without changing the functionality of applications.
Supervised the Data Migration and testing effort and created automated unit testing based on computational testing methods.
PROCTER & GAMBLE - Overland Park, KS
Analyzed mainframe execution structure to determine content and operating characteristics of 560 applications.
Reviewed and integrated all application requirements, including functional, technical, security, integration, performance, quality and operations requirements. Provided input into final decisions regarding hardware, network products, system software and security.
HONDA Manufacturing CORP. - Lincoln, AL
Gathered business requirements from the client SMEs and created Business, Functional and Technical Requirements for every aspect of creating the vehicles (Building the engine, Assembly Line, Painting, and Quality Assurance).
Documented, created source to target data mappings, reviewed and validated test scripts created by the offshore team, Served as the liaison with the client end users, during end-user acceptance testing.
Coordinate activities of the project team members (BA, SME, Developers, and End Users).
Maintained and supported backend mainframe applications while performing upgrades and enhancements to the both the mainframe and GUI environments.
HESS OIL - Woodbridge, NJ
Facilitated interviews and workshops to identify application strategies, concepts and guiding principles for the divestiture from certain components of the Oil and Gas Industry.
Captured As-Is Functional Capabilities and Technical Landscape. Shaped and constructed business/functional requirements documentation, business requirements gathering.
We worked heavily with the Infrastructure team to ensure the applications that were on the infrastructure platforms were included in the merger and acquisition discussions.
Managed the separation plan for Retail applications, identified applications that required testing and coordinated testing activities for divested applications. Supported the creation of a Detailed Cutover Plan to Transition and Stand-up Day 1 Operations.
Aug 2005 – Feb 2010: Employee and Consultant (Modis and Technisource)
St. Louis,MO/Greenville,SC/Atlanta,GA
Applications: P&C,Life,Long Term Care Ins.,Billing,Telecom
Clients: Centene, Shelter Ins, Shaw Industries, MetLife, Aegon Ins.
Business Analyst and Mainframe Project development responsibilities, enhancements and production support of programs that handle Life Insurance, Long Term Care Insurance, Billing, and Telecom applications.
These applications dealt with all aspects of policy administration including underwriting, billing, claims, as wells as governmental regulatory requirements such as HIPAA and Sarbanes-Oxley.
Coordinated changes to the Credit, Gap, and Long-Term Care insurance products through comprehensive collaboration with Managers and Directors through Full Life Cycle project development, enhancements and production support of all associated programs.
Also worked on the migration and conversion of programs, databases and files from the acquisition of AIG's book of business.
Feb 1997 – Aug 2005: Employee and Consultant (Modis and Decisions Consultants)
Tampa,Orlando,Jacksonville, FL Atlanta, GA
Application: Wireless,Hospital,Health/Life Ins., Retail Grocery/Supply Chain/Logistics
Clients: Florida Hospital,GTE,IBM Global Svcs,Bellsouth, Winn-Dixie Corp. BCBSFL, Canada Life, CSX
I was a member of a Mainframe Maintenance, Development, and Production Support team responsible for resolving problems and implementing enhancements for the Hospital Materials Management and Materials Acquisition applications.
Member of a development/support team that performed enhancement and production support duties for the Lifepro system. Lifepro (a system dealing with Life Insurance quotes, Annual Statements, Annuities, and billing, etc.).
Enabled the CBSS System (Billing System for GTE Data Services) to become Y2K compliant.
Provided production support for the wireless billing system (BVT). Responsible for the programs that calculate commissions/bonuses for all the sales reps in the Southeastern United States for Bellsouth. Developed code streamlining the rail-car distribution system for CSX Railroad.
Feb 1992 – Feb 1997: Data Processing Operations Supervisor - State Farm Insurance -
Atlanta, GA and West Lafayette, IN
Application: Property and Casualty, Life and Health Insurance
Began as a Management Trainee, became Third Shift Mainframe Operations Supervisor. I was responsible for training, developing, evaluating, and promoting third shift employees. Ensured the shift ran efficiently (nightly, weekly, and monthly batch processing, database maintenance, rerun/recovery, special project/program implementations and printing/distribution of output).
Third shift also solved problems with help from Corporate DP. Worked with other DP Supervisors in planning and reconciling the budget, interviewing employee candidates, and addressing concerns from the user departments (Auto, Fire, Life, Health,
Agency, and Claims).
EDUCATION: Bachelor of Science in Mainframe Computer Information Systems - DeVry University
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