Page * of *

Highly organized and self-motivated IT Administrator/Programmer with 27 years of vast

experience in Computer hardware, software, networking in the field of Construction and Engineering industry. Very skilled in multi-tasking, project management, managing multiple projects. Well versed in Microsoft Excel programming (macros), VB and Access programming, Crystal Reports, All versions of Windows and Windows Server, MS Office/Office 365, Primavera.

PROFESSTIONAL EXPERIENCE

IT Administrator April 2014 – present ASGC Construction L.L.C., Dubai, UAE

(An internationally oriented construction company engaged in landmark construction projects across diverse sectors such as residential, commercial, leisure, hospitality, social infrastructure healthcare, oil & gas, education, industrial and aviation) Job Responsibilities:

• Deploy, setup and configure servers, network and computer hardware, operating systems, cloud solutions and software.

• Manage user accounts, setup sharing and security level permissions.

• Support 350+ users in multiple locations of projects/offices.

• Install, setup, test, harden, troubleshoot, and tune WAN, LAN, Wi-Fi, firewall, VPN, etc.

• Install, setup, configure, test, troubleshoot plotters, scanners, printers, and other IT peripherals.

• Troubleshoot, resolve, and document issues related to hardware, software, peripherals, and software components

• Monitor and optimize existing hardware and software components following company IT policies, standards, and guidelines.

• Monitor, plan, forecast system utilization and consumption against defined thresholds and so in alignment with IT leadership and approved 3rd party vendors accordingly.

• Ensure data integrity and implement standard, approved backup and restoration procedures.

• Monitor and ensure seamless operation of system backup and restore capabilities.

• Break-fix support across a defined portfolio range of hardware and software components.

• Install, setup, troubleshoot and resolve issues relative to voice, email, collaboration, and video communication systems (PABX, VoIP, O365, SKYPE, Teams, WebEx, etc.).

• Manage System and Security policies on Firewalls, servers, desktops & laptops.

• Coordinate with Project / Department heads to meet site / office requirements based on BOQs, project requirements in line with defined IT policies and standards.

• Be the point of contact between users and concerned IT head office personnel for all related queries and issues with regards to IT purchase / procurement.

• Responsible for IT coordination (centralized IT purchasing, asset management and inventory tracking, documentation, incident, and request ticketing etc.).

• Set up communication channels and technologies (Citrix, VPN, etc.) to provide access to internally hosted and cloud-based ERP and other core applications.

• Coordinate with IT Head Office core application support staff to resolve ERP and other application related issues and errors.

C.A. Abraham

P.O. BOX 13164, Dubai, UAE

Phone: +971-*********

Email: adebm5@r.postjobfree.com

Page 2 of 3

• Install, configure, support, maintain “time and attendance” systems for staff and labour workforce.

• Manage IT peripherals for Asset Management and software for site teams of the company, clients, consultants, and sister company through ERP System.

• Coordinate, execute, monitor, and document any move, relocation or decommissioning of IT assets as applicable at construction sites or office locations.

• Troubleshoot and eliminate computer viruses/malware/spyware and install, configure antivirus.

• Liaising with telephone and ISP such as Etisalat, Du IT Administrator / Programmer May 1998 – March 2014 Lahoud Engineering Co. Ltd., Dubai, UAE

(An internationally oriented electro-mechanical erection contracting company engaged in the erection of Power & Water Desalination Plants, Steam Turbines, Gas Turbines, Smelters, Cast House, Oil Refining Plants & Fuel Condensation Plants all over the Middle East) Job responsibilities:

• Manage and monitor day to day IT activities effectively and efficiently. Ensuring quality IT support to all business units.

• Install, setup, configure and troubleshoot Windows server and all windows operating systems.

• Install, configure, and troubleshoot wired and wireless LAN/WAN including cable laying, termination and testing.

• Install, configure Routers and Switches.

• Identify, troubleshoot, and resolve hardware, software, and network related problems.

• Complete supervision of all IT issues and providing training and technical support to users.

• Planning and implementing future IT developments and undertaking project work.

• Assembling and configuring the desktops.

• Install, configure, and maintain new and existing desktops, laptops, printers, network printers, scanners, network scanners etc.

• Setting up user accounts, permissions, and passwords.

• Creating and troubleshooting of internet connectivity and e-mail accounts.

• Install/reinstall operating systems, MS Office and all required software.

• Resolve faults, whether it is a major system crash or part of daily operation.

• Troubleshoot and eliminate computer viruses/spyware/malware issues, install, and configure antivirus.

• Purchase IT equipment and IT accessories.

• Design and develop software according to the requirement of the management for the entire organization, including head office in Beirut, projects in U.A.E, Qatar, Oman, and Bahrain.

• Addition and modification of existing software.

• Prepare project schedules and histograms and various reports by using Primavera Project Planner and Microsoft Project for estimation department. Page 3 of 3

Computer Operator/Programmer March 1993 – May 1998 Reunion Engineering Co. Ltd., Mumbai, India

Job Responsibilities:

• Install, configure, and troubleshoot MS-DOS, windows operating systems.

• Identify, troubleshoot, and resolve hardware, software, and network related problems.

• Troubleshoot and eliminate computer viruses/spyware/malware issues, install, and configure antivirus.

• Assembling and configuring the desktops.

• Design and develop software according to the requirement of the Management.

• Addition and modification of existing software.

• Preparation of payroll.

• Provide computer training to the users.

• Data Entry.

EDUCATION

• B.Com.

• Diploma in Software Programming.

• Diploma in Computer Management and Science.

• Certificate in Primavera Project Planner issued by Ministry of Education, U.A.E.

• Certificate in Server, Azure & Office 365.

• Certificate in Networking Fundamentals.

• Certificate in Cloud Fundamentals.

• Certificate in Security Fundamentals.

PERSONAL INFORMATION

DATE OF BIRTH: 28 May 1969

NATIONALILTY: Indian

RELIGION: Christian

MARITAL STATUS: Married

UAE VISA STATUS: Residence, Transferable

PERMANENT ADDRESS: Chakkuthara House

Thadiyoor P.O.

Thiruvalla (via)

Kerala – 689545

India

LANGUAGES KNOWN: English, Hindi, Malayalam

DRIVING LISENCE

LICENSE NO: 843309

PLACE OF ISSUE: Dubai

DATE OF EXPIRY: 18/12/2024

Contact this candidate