Office Software
Resume:
Highly organized and self-motivated IT Administrator/Programmer with 27 years of vast
experience in Computer hardware, software, networking in the field of Construction and Engineering industry. Very skilled in multi-tasking, project management, managing multiple projects. Well versed in Microsoft Excel programming (macros), VB and Access programming, Crystal Reports, All versions of Windows and Windows Server, MS Office/Office 365, Primavera.
PROFESSTIONAL EXPERIENCE
IT Administrator April 2014 – present ASGC Construction L.L.C., Dubai, UAE
(An internationally oriented construction company engaged in landmark construction projects across diverse sectors such as residential, commercial, leisure, hospitality, social infrastructure healthcare, oil & gas, education, industrial and aviation) Job Responsibilities:
• Deploy, setup and configure servers, network and computer hardware, operating systems, cloud solutions and software.
• Manage user accounts, setup sharing and security level permissions.
• Support 350+ users in multiple locations of projects/offices.
• Install, setup, test, harden, troubleshoot, and tune WAN, LAN, Wi-Fi, firewall, VPN, etc.
• Install, setup, configure, test, troubleshoot plotters, scanners, printers, and other IT peripherals.
• Troubleshoot, resolve, and document issues related to hardware, software, peripherals, and software components
• Monitor and optimize existing hardware and software components following company IT policies, standards, and guidelines.
• Monitor, plan, forecast system utilization and consumption against defined thresholds and so in alignment with IT leadership and approved 3rd party vendors accordingly.
• Ensure data integrity and implement standard, approved backup and restoration procedures.
• Monitor and ensure seamless operation of system backup and restore capabilities.
• Break-fix support across a defined portfolio range of hardware and software components.
• Install, setup, troubleshoot and resolve issues relative to voice, email, collaboration, and video communication systems (PABX, VoIP, O365, SKYPE, Teams, WebEx, etc.).
• Manage System and Security policies on Firewalls, servers, desktops & laptops.
• Coordinate with Project / Department heads to meet site / office requirements based on BOQs, project requirements in line with defined IT policies and standards.
• Be the point of contact between users and concerned IT head office personnel for all related queries and issues with regards to IT purchase / procurement.
• Responsible for IT coordination (centralized IT purchasing, asset management and inventory tracking, documentation, incident, and request ticketing etc.).
• Set up communication channels and technologies (Citrix, VPN, etc.) to provide access to internally hosted and cloud-based ERP and other core applications.
• Coordinate with IT Head Office core application support staff to resolve ERP and other application related issues and errors.
C.A. Abraham
P.O. BOX 13164, Dubai, UAE
Phone: +971-*********
Email: ******@*******.***
Page 2 of 3
• Install, configure, support, maintain “time and attendance” systems for staff and labour workforce.
• Manage IT peripherals for Asset Management and software for site teams of the company, clients, consultants, and sister company through ERP System.
• Coordinate, execute, monitor, and document any move, relocation or decommissioning of IT assets as applicable at construction sites or office locations.
• Troubleshoot and eliminate computer viruses/malware/spyware and install, configure antivirus.
• Liaising with telephone and ISP such as Etisalat, Du IT Administrator / Programmer May 1998 – March 2014 Lahoud Engineering Co. Ltd., Dubai, UAE
(An internationally oriented electro-mechanical erection contracting company engaged in the erection of Power & Water Desalination Plants, Steam Turbines, Gas Turbines, Smelters, Cast House, Oil Refining Plants & Fuel Condensation Plants all over the Middle East) Job responsibilities:
• Manage and monitor day to day IT activities effectively and efficiently. Ensuring quality IT support to all business units.
• Install, setup, configure and troubleshoot Windows server and all windows operating systems.
• Install, configure, and troubleshoot wired and wireless LAN/WAN including cable laying, termination and testing.
• Install, configure Routers and Switches.
• Identify, troubleshoot, and resolve hardware, software, and network related problems.
• Complete supervision of all IT issues and providing training and technical support to users.
• Planning and implementing future IT developments and undertaking project work.
• Assembling and configuring the desktops.
• Install, configure, and maintain new and existing desktops, laptops, printers, network printers, scanners, network scanners etc.
• Setting up user accounts, permissions, and passwords.
• Creating and troubleshooting of internet connectivity and e-mail accounts.
• Install/reinstall operating systems, MS Office and all required software.
• Resolve faults, whether it is a major system crash or part of daily operation.
• Troubleshoot and eliminate computer viruses/spyware/malware issues, install, and configure antivirus.
• Purchase IT equipment and IT accessories.
• Design and develop software according to the requirement of the management for the entire organization, including head office in Beirut, projects in U.A.E, Qatar, Oman, and Bahrain.
• Addition and modification of existing software.
• Prepare project schedules and histograms and various reports by using Primavera Project Planner and Microsoft Project for estimation department. Page 3 of 3
Computer Operator/Programmer March 1993 – May 1998 Reunion Engineering Co. Ltd., Mumbai, India
Job Responsibilities:
• Install, configure, and troubleshoot MS-DOS, windows operating systems.
• Identify, troubleshoot, and resolve hardware, software, and network related problems.
• Troubleshoot and eliminate computer viruses/spyware/malware issues, install, and configure antivirus.
• Assembling and configuring the desktops.
• Design and develop software according to the requirement of the Management.
• Addition and modification of existing software.
• Preparation of payroll.
• Provide computer training to the users.
• Data Entry.
EDUCATION
• B.Com.
• Diploma in Software Programming.
• Diploma in Computer Management and Science.
• Certificate in Primavera Project Planner issued by Ministry of Education, U.A.E.
• Certificate in Server, Azure & Office 365.
• Certificate in Networking Fundamentals.
• Certificate in Cloud Fundamentals.
• Certificate in Security Fundamentals.
PERSONAL INFORMATION
DATE OF BIRTH: 28 May 1969
NATIONALILTY: Indian
RELIGION: Christian
MARITAL STATUS: Married
UAE VISA STATUS: Residence, Transferable
PERMANENT ADDRESS: Chakkuthara House
Thadiyoor P.O.
Thiruvalla (via)
Kerala – 689545
India
LANGUAGES KNOWN: English, Hindi, Malayalam
DRIVING LISENCE
LICENSE NO: 843309
PLACE OF ISSUE: Dubai
DATE OF EXPIRY: 18/12/2024
Contact this candidate