Customer Service Sales

work with little oversight and collaborate in team environments. As a true professional exhibits a cheerful demeanor toward others, and uses a win-win approach to help remove barriers.

Nationality: Zimbabwean

Multilingual: ENGLISH, SHONA. PHONE NUMBER:971*********

CORE COMPETENCIES

– Merchandise Handling

– Motivated seller

– Multi-tasker

– Inventory Management

– Persuasive communicator

– Customer Assistance

– Order Processing

– Computer Proficient

– POS Handling

– Stock Labelling

– Skilled in Retail Pro & Oracle

– Special Items Promotion

KEY SKILLS

•Engage customers to provide them what they need in terms of product and quality services.

•Process transactions in a time efficient manner.

•Maintain work area in terms of cleanliness and hygiene.

•Excellent command of the English language.

•Able and willing to work varying shifts including weekends and holidays.

•Building a rapport and relationship with customers.

•Communicate current product features and benefits to customers.

PROFESSIONAL EXPERIENCE

Receptionist/Sales & Customer Service Associate June17 to June ‘19

TIPS AND TOES DUBAI, UAE

•Greeting customers as they arrive and assist them in finding their choice of products also checking in and checkout following the company SOP. Scheduling rescheduling and cancelling appointments

•Answering telephone calls from existing customers or people asking for information and respond to their queries

•Making telephone calls to potential customers to provide them with information on the company’s products, services and new offers (CALLCENTRE) &TELECALLING.

•Assisting customers through the purchase procedure by providing payment choices and packing their purchases,Assisting customers in filling out KOC forms and educate them on how to avail company offers. Point of sale,cashiering duties, providing basic bookkeeping and record keeping duties, daily sales summary, cash management, credit cards, and daily expenses and daily tallying with the system

•Sales & Customer Service Associate May’14-April 17’ EMIRATES LEISURE RETAIL DUBAI, UAE

Answering telephone calls from existing customers or people asking for information and respond to their queries.

Making telephone calls to potential customers to provide them with information on the company’s products, services and new offers

Greeting customers as they arrive and assist them in finding their choice of products

Demonstrating product features and answer questions regarding after sales services and warrantees Assisting customers through the purchase procedure by providing payment choices and packing their purchases

Assisting customers in filling out KOC forms and educate them on how to avail company offers. Conducting market research to determine standing of the competition in the market Providing feedback to decision makers to help them create effective marketing and sales plans Driving sales through actively upselling and cross selling activities

Creating compelling correspondence to provide customers with information on new offers and products or to handle their complaints

SALES /CUSTOMER SERVICE SEP2010–MAY 2013

HARARE AIRPORT, ZIMBABWE

•Proactively acknowledged, greeted and assisted customers in the store

•Offered customers with exemplary and timely service

•Deliver exceptional guest service at all times in a friendly manner

•Recommending and up selling, being there to inform the customers about new arrivals Handled cash, checks and POS transactions.

•Achieved sales targets

•Managing aspects of the order process from point of receiving to final delivery within given timeline.

SALES AND MARKERTING JULY2007–FEB 2010

SHERATON HARARE HOTEL, ZIMBABWE

•Developing establishing and maintaining marketing strategies to meet organizational objectives.

•Effective management of the marketing of the organization.

•Manage and coordinate all marketing activities in the company.

•Conduct market research to determine market requirements for existing and future.

•Maintaining relationships with existing and new clients.

•Monitor review and report on all marketing and sales activity

PERSONALITY TRAITS

•Persuasive & Team leader

•Warm, friendly and engaging personality

•Outstanding loyalty and commitment to the customers

•Ability to work hard and smart

ACADEMIC QUALIFICATIONS

BACHELORS DEGREE IN FINANCE 2007

CERTIFICATE PORTFOLIO MANAGEMENT 2011

2 A LEVEL, COMMERCIAL SUBJECTS 2003

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