Back Office Executive

Resume

Leelavathi.S. Plot no: */**, S* “Sri Sai Brindavan”

Jagajeevanram street,

Durgai Amman Koil Street,

Dr. Ambedkar Nagar,

Chitlapakkam,

Chennai -600064

Contact : 996-***-****/984*******

Email : ****.**********@*****.**.**

OBJECTIVE

To attain a position of excellence and lead the organization to greater heights

Motivated to perform to the best of my ability and interest to learn and work.

CORE COMPETENCIES

Settlement-Processing, Quality Analyst & Escalation Processing.

Educational Qualification :

B.A (HISTORY) – Mumbai University (2007 Pass Out)

Work Experience (Matric Tutor: KG – 5th Std):

Conduct one-on-one tutoring sessions for elementary-age pupils in various subjects

Created tracking system for students' tasks and homework

Tracked all pupil’s progress to ensure they met goals.

Monitored improvements for students through tracking spreadsheet.

WORK EXPERIENCE (Professional)

Team Leader

(May’10 – May’11)

TCS-Eserve (CGSL)

Worked as a Team Lead for Collection process (Back Office) & was then working as Process-Associate (Nov’08-May’10).

Profile

Processing Settlements (Credit cards).

Process on the payment section of card Member paying monthly.

To ensure that there is no compliance issues.

Give process training to new hires.

Performing the role of quality checker.

Achievements

Received Appreciation “Star of the Month-2009 “for handling all kinds of escalations and for quality work.

Process Executive (Back Office)

(Feb’07-Aug’08)

INFOSYS BPO LTD (Pune)

Profile

Responsible to setup stock record for different

Parts as per client request.

Provide daily updates to the team through

Email.

Maintaining daily Tracker for the Process

Updates.

Give process training to the new hires.

Handling escalations & client issues via emails

Or calls.

Achievements

Received Client Appreciation for handling hard accounts (or) Nedas.

Received Client Appreciation for setting up the Part No’s very accurately.

Additional Qualification : Ms-Office, Excel.

Languages Known : English, Marathi, Hindi, and Tamil & Telugu.

Name : Leelavathi.S.

Husband’s Name : P.Sudhir Kumar

Date of Birth : 15th June 1986

Permanent Address : Plot no: 6/22,, S1 “Sri Sai Brindavan”

Jagajeevanram street,

Durgai Amman Koil Street,

Dr. Ambedkar Nagar,

Chitlapakkam.

Chennai : 600064.

Mobile No : 996-***-****/984*******

Email Id : ****.**********@*****.**.**

Date :

Place: Chennai Signature:

Contact this candidate