Customer Service Data Entry

Mahki Abner

414-***-**** • *****.*****@*****.***

https://www.linkedin.com/in/mahki-abner-75ab22131/ EDUCATION

University of Wisconsin-Whitewater, Whitewater, WI Bachelor of Business Administration May 2019

Major: Finance GPA: 3.1

EMPLOYMENT

Waterstone Bank Milwaukee, WI

Universal banker Nov 2019 - Present

• Efficiently process customer transactions with a high level of integrity, accuracy and knowledge

• Identify, expand and deepen customer relationships by profiling customers in an effort to recommend appropriate products and services that meet customer needs

• Accurately open, maintain, and close deposit accounts and services

• Engage in reactive sales and cross selling activities, including calling campaign lists and follow-up on referrals received

• Keep abreast of industry trends, standards and external factors that may affect the bank FIS Milwaukee, WI

Implementation-Conversion Analyst Aug 2019 – Nov 2019

• Oversee 30-40 projects at once

• Primary communication source between company and set banks

• Coordinate project management of conversion opportunities approved by the customer. Specific tasks to include developing project man- agement tracker, scheduling live dates for new implementation, reporting of roadblocks to project success to management and maintaining project tracking template to ensure conversion activities are being monitored

• Excellent verbal and written communication

Abilities Whitewater, WI

Caregiver Mar 2018 – Apr 2019

• Completed operational activities, including data collection, tracking, and analysis

• Assessed client history, finances, competency, social support, and commitment to becoming and remaining independent

• Coached client in challenging situations

• Analyzing client situation and determine effective solutions

• Excellent verbal and written communication

University of Wisconsin-Whitewater Whitewater, WI

Data Entry Clerk May 2018 – Jul 2018

• Compiled data using Microsoft Access for pre-college programs

• Organized student information for distribution to amongst staff Lavelle Industries Whitewater, WI

Assembly Line Worker Aug 2017 – Feb 2018

• Facilitated in developing multiple products for shipment

• Managed and oversaw production and packaging of products

• Communicated with team members daily to meet standard to deadline Straight Forward Whitewater, WI

Advisor Jan 2016 – Mar 2016

• Taught the importance of new products to existing and new customers

• Advised people on how to incorporate new technology into their homes University of Wisconsin-Whitewater Tutorial Services Whitewater, WI Supplemental Instructor Sept 2015 – Dec 2015

• Created lessons plans to help the students learn efficiently

• In class assistant for extra help if needed by students INTERNSHIPS

Royal Capital Group Milwaukee, WI

Venture Division intern June 2015 - Aug 2015

• Created Business Plans for new venture opportunities

• Researched and analyzed companies in competition with potential new business

• Facilitated the start new businesses analyze

• Interpreted labor force and economic data using WisConomy Northwestern Mutual Milwaukee, WI

Financial Representative June 2017 – July 2017

• Holistic and Comprehensive financial planning

• Recruited to perform all aspects of a financial advising

• Developed strategies for maintaining and further developing existing client relationships

• Attracted new clients through networking and one on one meetings JCK Sports Group Dallas, TX

Sports Agent Intern (Remote) Jan 2017 – Aug 2017

• Developed Excel spreadsheets listing player information to be brought on as potential clients

• Oversaw player contact information

• Created PowerPoints used in pitch meetings to players LEADERSHIP

Kappa Alpha Psi

Pi Omega Chapter Polemarch (President) 2017 – 2018

• Primary communication source for the chapter

• Oversaw and analyzed the business ventures of the chapter

• Delegate for National and Regional conferences

Kappa Alpha Psi

Pi Omega Chapter Treasurer 2017 – 2018

• Oversaw all financial ventures and obligations for the chapter

• Director of fundraiser initiatives

SKILLS

• Proficient in Microsoft Office including Excel, Word, & PowerPoint

• Creative Writing

• Video Editing

• Excellent organization skills

• Communication

• Business Development

• Analytical

• Team Player

• Investments

• Data entry

• Pro forma

• Basic Accounting

• Customer service

Contact this candidate