Customer Service Store Manager
Resume:
Thomas Herreras
Tucson, AZ *****
*****.********@*****.***
Looking for a challenging retail position with growth possibilities. Experienced in a variety of retail positions, with excellent communication, negotiation and conflict resolution skills. Able to operate in a high stress atmosphere, with supervisory, management and customer experience. Hold certifications in: Customer Service, Recovery Coach Specialist, current DPS Fingerprint clearance and valid Driver’s License with clean driving record.
Work Experience
Thrift Store Manager & Peer Support
St Francis Mens Homeless Shelter - Tucson, AZ
2019-02 - 2019-09
● Responsible for all aspects of the store - merchandising, sales and customer service, open/close responsibilities, inventory, volunteer management, pickup & delivery coordination
● Peer Support for Street to Home Project with Old Pueblo Community Services & El Rio Health
● Peer Volunteer for Z-Mansion cooling homeless shelter
Certified Recovery Support Specialist, Banner
University Crisis Response Center - Tucson, AZ
2015-03 - 2016-04
● Facilitated daily groups
● Provided individual peer support, working with clients
● Communicated with medical staff to coordinate care
● Completed DAP notes for billing purposes
● Worked with staff to foster a safe therapeutic environment
Recovery Support Specialist
La Frontera - Tucson, AZ
2010-01 - 2010-07
Worked in a 23 hour crisis facility, prepared meals for the clients, provided client support, completed progress notes, coordinated care with client's assigned case manager, and provided transportation for members, as needed, and attended employment trainings
LEADERSHIP
● Managed over 50 employees and was responsible for hiring and firing
● Maintained inventory and financial records
● Facilitated multiple groups daily with a vulnerable population including thorough documentation
Grocery Store Manager
Wilbur’s IGA – St Johns, AZ
2006-04 – 2009-03
● Managed 50 staff members, responsible for staff hiring
● Completed all store orders and merchandising and oversaw all daily operations of the store
● Kept financial records of all in-store transactions
● Maintained a 33% profit margin, while working for the company
Store Manager
Radioshack – Springerville, AZ
2004-02 – 2006-03
● Completed monthly inventory and was responsible for completing store orders
● Set up contracts with customers for Verizon cellular service
● Processed utility bill payments and kept financial records of all in-store transactions
● Raised annual sales revenue by 25%
Department Manager, Lawn & Garden
Ace Hardware – Tucson, AZ
2002 – 2003
● Responsible for ordering inventory
● Certified customer service relations and improvements, certified plumbing associate
Owner/Operator, Herreras’ & Sons
Tucson, AZ
1993 – 2003
● Responsible for advertising for the business and acquiring clients
● Completed yard clean-up, maintenance, landscape install, block work, lawn care, tree care, built flagstone patios, waterfall installations, brick patio, concrete patios and wood patios
● Sole owner responsible for business setup, billing, receivables, hiring/firing
Education
General Studies/History
Pima Community College
GED
Northern Pioneer College - Show Low, AZ
Skills
• Retail Management
• Negotiating Skills & Conflict Resolution
• Supervisory & Management Experience
• Customer Service & Vendor Management
• Ability to handle financial transactions, credit card machines & cash registers
• Cash Handling
• Merchandising & Marketing
• Sales
• Detailed and effective with Paperwork
• Proficient in Microsoft Word & Excel
• Excellent Written & Verbal Skills
• Internet & Computer skills
• Team Building
• Scheduling
• Payroll
• Customer Service
• Receptionist
• DPS Finger Print Card (current)
• AZ Driver's License (current)
• Certified Recovery Coach Specialist
• Certified Peer Support
• Behavioral Health Records
Authorized to work in the US for any employer
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