Sales Executive Customer Service

S.Vinodhmaran

E-Mail: *********@*****.***

Contact: 990********

Seeking assistant managerial level assignments in Store Operations with a leading organization of repute in Retail industry.

Profile Summary

A focused professional with 5 year of experience in krishna pearls and jwellers

~ Store Operations ~ Client Servicing Expertise in assessing client’s requirements and working out measures to maximize customer satisfaction levels.

Over 5 years of successful Retail Experience

Excellent team player with willingness to learn/Work

Looking for challenging opportunities in the area of operations / Regional administration.

Core Competencies

Planning and monitoring store operations of the store, return of undelivered stock as well as inventory control.

Enhancing customer satisfaction level by achieving delivery of service quality norms.

Strategizing policies & procedures in the operating systems to achieve greater customer delight.

Customer rapport building

Organisational Experience

KRISHNA PEARLS AND JWELLERS December’14 – Till date

(India’s largest jwellery production retail chain store)

As Assistant Branch Manager (Sales & Operations)

Generating sales and revenue of the store

To maintain teamwork, collaboration, development of people and achievement of targets.

To understand customer needs and fulfil need gaps by suggesting the most optimal solution

To monitor and control expenses through efficient store operations.

To Ensure Inventory management and controlling shrinkage

To Ensure Customer relationship leading to higher customer retention.

To Ensure effective stock and visual merchandising.

To be Achieving Top line & Bottom line targets of the store.

To be Responsible for P&L of the store & controlling the cost of operations.

To ensure that the store is in compliance with all employment and state laws

To build strong relationship with existing and new customers.

To achieve the revenue and profit targets for the store.

To be responsible for administration/Visual Merchandising / Communications.

To support & implement marketing plans for the store & drive sales promotion initiatives events

Minimize shrinkage through accurate billing, stock accuracy, making the associates vigilant about potential

1.Actively support & manage the Profit & Loss with focused drive of sales

2.To Increase margins & reduce operations cost through efficient store operations

3.Lead people leadership, Motivation and retention followed by company values & Culture.

4.Accountable to create seamless customer service orientation among store employees by ensuring timely and

Efficient customer service

Previous Experience :

DEC’ 18 – Present working with KRISHNA PEARLS AND JWELLERS, Chennai airport, as a assistant manager.

JUL’14-Dec’18 worked with KRISHNA PEARLS AND JWELLERS, Hyderabad, as a sales executive.

(I taken the initiatives in marketing activities for the growth of Store)

May2011-July’12 worked with HOTEL TULI INTERNATIONAL, NAGPUR as a front office supervisor.

June 2008-May’09 worked with katriya Hotel, Hyderabad as a management Trainee.

Academic Details

M.B.A (Human Resource Management) from Centre for Rover college, (peramballur) in 2011.

B.S (Hospitality management) from Shevroys hospitality management College(yercaud,salem city) in 2008

12th Govt hr. Sec . school in 2005 (ariyalur)

10th from Don Bosco H.r Secondary School in 2005 with(varadarajanpet) in 2003.

Others

Underwent trainings based on:

oAcademic Projects

Successfully completed the following internal projects:

oUnderstand the Organisation work culture.

oOn the job training in katriya Hotel learned Hospitality Culture.

Industrial Visit

Hindustan marbles and granited Company, Hosur.

Eveready industries, chennai.

IT Skills

Well versed with MS Office (Word, Excel and PowerPoint)

Personal Details

Date of Birth: 19/05/1988

Address: No 4-1, mettupalayam, gangaikondacholapuram p.o, ariyalur d.t

Languages Known: English, Tamil & Hindi

Contact this candidate