Manager Customer Service

RUSSELL A. BURKE

***** ********** **

Guerneville, CA 95446

Phone: 707-***-**** Cell 707-***-****

E-mail: ************@*******.***

Summary: I have managed a single and multiplex theater both in San Francisco and Santa Rosa. This included overseeing all functions of operations. I offer background in office functions and customer service. Job Objective: OFFICE MANAGER, 8 years experience

GENERAL OFFICE ACCOUNTING, 12 years experience

CUSTOMER SERVICE REP, 12 years experience

HUMAN RESOURCE, 5 years experience

Experience:

Job Title: General Manager

Employer: North American Cinemas, Healdsburg, CA

Dates: 6/06 to present

Duties: Overseeing full operations of a multiplex theater while ensuring the presentation and performance standards of the company. Payroll, banking, all required reporting. Inventory, concessions, office, and janitorial ordering. Hiring, terminating, counseling, scheduling and data control of twelve or more employees. Movie scheduling and advertisement submissions to proper sources. Handling all in-house human resource issues.

Job Title: House Manager

Employer: North American Cinemas, Santa Rosa, Ca

Dates: 7/01 to 4/05

Duties: Daily, weekly, and monthly operations of a multiplex theater.Payroll, banking, all required reporting. Inventory, concessions and janitorial ordering. Scheduling of fifteen or more employees. Overseeing full operations.

Job Title: Manager/Assistant Manager

Employer: United Artist Theaters, San Francisco,CA Dates: 7/98 to 7/01

Duties: Overseeing operations of a single screen and then multiplex theater. 7/01 /19 to 3/23/20

6/06 to 8/09

OFFICE MANAGER, 36 years experience

GENERAL OFFICE ACCOUNTING, 36 years experience

HUMAN RESOURCE, 20 years experience

Staffing,advertising, scheduling, payroll, employee files, vendor contact, banking, maintenance.

Job Title: Manager

Employer: Blumenfeld Enterprises, San Francisco, CA Dates: 10/84 to 7/98

Duties: Management of all operations for a single screen theater. See most recent job duties.

Job Title: Customer Service Rep

Employer: Mountain Bell Telephone/ AT&T, Phoenix, AZ Dates: 8/78 to 7/82

Duties: Residential billing and orders for establishing or changing service. Collections of past due account and specialized training in final billing and collections.

Skills: INVENTORY CONTROL, CUSTOMER

SERVICE, ACCOUNTING; BANKING, REPORTING AND

ORDERING, STAFF MANAGEMENT, HUMAN RESOURCES

Education: BS Arizona State University

AA Mesa Community College

CA Drivers

License Class: C (passenger car)

Additional

Comments:

I am excellent at multitasking and accuracy. I connect to staff and motivate performance. Self-motivated and a quick learner, I have assumed responsibilities rapidly. I work with customers in resolving complaints and accomplish all tasks set out.

References: Available on request

Contact this candidate