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Natasha Swart

Richards bay ****

Email: adebc0@r.postjobfree.com Mobile: 072-***-****/072-***-**** Profile

A charming personality that can adapt to any situation. I overcome challenges through a determined and inquiring approach – drawingyahoo

on expertise around me. Also an expressive and tactful communicator as well as an effective team player. Consistently working to the highest professional standards.

Key Skills

Work Well Under Pressure

Good Communication

Administration

Passion for Travel & Tourism

Self Motivated

Work Experience

August 2015 – Present

Reservations and Banqueting Co-Ordinator

Splendid Inn Baysore

To converse fluently in English

Checking Guest in and out of the system

Dealing with Reservations

Emailing and Faxing Confirmation Letters to the Guests and Company’s

Working on Opera, PMS, Optima and Man 3000 systems

Doing Daily Tracking and Stats for Conferencing

Working on the Switchboard

To write with grammatical precision in English

To ensure exact requirements

To be able to listen attentively

To compile quotations and pro forma invoices, confirmation letters and function sheets with precise attention to detail in respect of all requirements whether such be organizers details, payment details, seating arrangements, tea breaks, lunch breaks, menu expectations, dietary requirements, flag protocol, shuttle requirements, audio visual requirements, breakaway rooms, set up, break down, arrival times, flowers, dignitary welcome times, etc.

Good Planning

Accuracy of numbers.

Co-ordinating of Function.

To follow through and ensure complete guest satisfaction

to promote additional up selling techniques where possible January 2015 –August 2015

Receptionist

Splendid Inn Baysore

Reservations

Switchboard

Check in/Check out

Invoicing Accounts

Booking enquires

Taking payments

Optima System

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28 January 2015- November 2015

Debtors

Protea Hotel Waterfront Richards bay

Working on PMS

Monitor and Control of daily Banking

Control and Following up on Debtors (+- 25 Accounts)

Manage general administration

Processing if credit and debtor notes

Printing and issuing Statement and Invoices

Monitoring of different cash sales of all branches

Balancing account

Summary reports for GM, Accounts Clerk and FNB Manager after Stock takes

Price Comparisons

Spot checks in certain departments of Hotel

Ordering of Stationary

Stock Evaluation

Materials Control

Assisting the Restaurant Shifts when need

May 2014- January 2015

Receptionist

Protea Hotel Waterfront Richards bay

Reservations

Switchboard

Check in/Check out

Invoicing Accounts

Booking enquires

Taking payments

Opera System

Feb 2014- March 2014

Temp Waiter

Pebble’s Coffee Bar

Watering

Assisting Stock Taking

Switchboard

September 2013- January 2014

Temp Waiter

De Kloof Restaurant

Waiter

Client Relations

Bar Lady

Reception

Stock Taking

Stock Controller

April 2013- October 2013

Assistant

Tannie Bolies’s Aftercare

Overseeing Grade1 and 2’s Home Work

Teaching Grade R and RR TO Read and Wright

December 2012

Temp Reception

NUF Auto Electrical

Client Relations

Switchboard

Invoicing Clients

Handling Payments

Booking in Vehicles

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Education and Training

2012 Matriculated at High School Richards Bay

English

Africans

Mathematics

Hotel/ Catering

Civil Technology

Art

Life Science

Personal Details

Date of Birth: 28-01-1993

Languages: English & Africans– Speak, Read & Write Identification Number: 930**********

Availability: 2 Weeks

Interests

Currently include: Body boarding, Swimming, Exercising, Movies, and Socializing. References

Alicia Mienie

Contact: 035-***-****

Front Office Manager (Splendid Inn Baysore)

Renzka Goodwin

Contact: 035-***-****

Account Manager (Protea Hotel Waterfront Richards bay) Anna-Marie Resouwe

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General Manager (Pebble’s Coffee Bar)

Anna-Marie Swartz

Contact: 071-***-****

F and B Manager(De Kloof Restaurant)

Amanda Lotter

Contact:082-***-****

Owner (Tannie Bolies’s Aftercare)

Yolanda

Contact: 084-***-****

Admin Clerk (NUF Auto Electrical)

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