Manager Front Office
Resume:
Natasha Swart
Richards bay ****
Email: *******.*********@*****.*** Mobile: 072-***-****/072-***-**** Profile
A charming personality that can adapt to any situation. I overcome challenges through a determined and inquiring approach – drawingyahoo
on expertise around me. Also an expressive and tactful communicator as well as an effective team player. Consistently working to the highest professional standards.
Key Skills
Work Well Under Pressure
Good Communication
Administration
Passion for Travel & Tourism
Self Motivated
Work Experience
August 2015 – Present
Reservations and Banqueting Co-Ordinator
Splendid Inn Baysore
To converse fluently in English
Checking Guest in and out of the system
Dealing with Reservations
Emailing and Faxing Confirmation Letters to the Guests and Company’s
Working on Opera, PMS, Optima and Man 3000 systems
Doing Daily Tracking and Stats for Conferencing
Working on the Switchboard
To write with grammatical precision in English
To ensure exact requirements
To be able to listen attentively
To compile quotations and pro forma invoices, confirmation letters and function sheets with precise attention to detail in respect of all requirements whether such be organizers details, payment details, seating arrangements, tea breaks, lunch breaks, menu expectations, dietary requirements, flag protocol, shuttle requirements, audio visual requirements, breakaway rooms, set up, break down, arrival times, flowers, dignitary welcome times, etc.
Good Planning
Accuracy of numbers.
Co-ordinating of Function.
To follow through and ensure complete guest satisfaction
to promote additional up selling techniques where possible January 2015 –August 2015
Receptionist
Splendid Inn Baysore
Reservations
Switchboard
Check in/Check out
Invoicing Accounts
Booking enquires
Taking payments
Optima System
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28 January 2015- November 2015
Debtors
Protea Hotel Waterfront Richards bay
Working on PMS
Monitor and Control of daily Banking
Control and Following up on Debtors (+- 25 Accounts)
Manage general administration
Processing if credit and debtor notes
Printing and issuing Statement and Invoices
Monitoring of different cash sales of all branches
Balancing account
Summary reports for GM, Accounts Clerk and FNB Manager after Stock takes
Price Comparisons
Spot checks in certain departments of Hotel
Ordering of Stationary
Stock Evaluation
Materials Control
Assisting the Restaurant Shifts when need
May 2014- January 2015
Receptionist
Protea Hotel Waterfront Richards bay
Reservations
Switchboard
Check in/Check out
Invoicing Accounts
Booking enquires
Taking payments
Opera System
Feb 2014- March 2014
Temp Waiter
Pebble’s Coffee Bar
Watering
Assisting Stock Taking
Switchboard
September 2013- January 2014
Temp Waiter
De Kloof Restaurant
Waiter
Client Relations
Bar Lady
Reception
Stock Taking
Stock Controller
April 2013- October 2013
Assistant
Tannie Bolies’s Aftercare
Overseeing Grade1 and 2’s Home Work
Teaching Grade R and RR TO Read and Wright
December 2012
Temp Reception
NUF Auto Electrical
Client Relations
Switchboard
Invoicing Clients
Handling Payments
Booking in Vehicles
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Education and Training
2012 Matriculated at High School Richards Bay
English
Africans
Mathematics
Hotel/ Catering
Civil Technology
Art
Life Science
Personal Details
Date of Birth: 28-01-1993
Languages: English & Africans– Speak, Read & Write Identification Number: 930**********
Availability: 2 Weeks
Interests
Currently include: Body boarding, Swimming, Exercising, Movies, and Socializing. References
Alicia Mienie
Contact: 035-***-****
Front Office Manager (Splendid Inn Baysore)
Renzka Goodwin
Contact: 035-***-****
Account Manager (Protea Hotel Waterfront Richards bay) Anna-Marie Resouwe
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General Manager (Pebble’s Coffee Bar)
Anna-Marie Swartz
Contact: 071-***-****
F and B Manager(De Kloof Restaurant)
Amanda Lotter
Contact:082-***-****
Owner (Tannie Bolies’s Aftercare)
Yolanda
Contact: 084-***-****
Admin Clerk (NUF Auto Electrical)
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