Cashier
Resume:
SUMMARY
SKILLS
EXPERIENCE
EDUCATION AND
TRAINING
HARSIMRAN
KAUR
**********.***@*****.***
Winnipeg, Manitoba R3T2H4
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
• Credit card payment processing
• Call center experience
• Retail sales customer service
• Shipping and receiving understanding
• Quality control
• Adaptive team player
• Active listening
• Product organization
• Customer relations
• Microsoft Office expertise
• In-store support
• Problem-solving abilities
• Inbound and outbound calling
CUSTOMER SERVICE REPRESENTATIVE 05/2020 to 06/2020 24-7 INTOUCH - Winnipeg, MB
Asked probing questions to determine service needs and accurately input information into electronic systems.
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Informed customers about billing procedures, processed payments and provided payment option setup assistance.
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Evaluated customer account information to assess current issues and determine potential solutions.
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• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Reviewed account and service histories to identify trends and issues. Consulted with customers to determine best methods to resolve service and billing issues.
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Interviewed customers regarding issues and reported feedback to management team.
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Delivered high level of service and support to each customer, paving way for future business opportunities.
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Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
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• Worked with managers to develop service improvement initiatives.
• Set up and activated customer accounts.
Answered 20-25 calls + inbound calls per day and directed to designated individuals or departments.
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CREW MEMBER 01/2019 to 03/2020
McDonalds - Winnipeg, MB
Resolved issues among crew members by addressing problems immediately and effectively mediating disagreements.
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• Drove team success by completing jobs quickly and accurately.
• Organized and restocked supplies to support operations and team productivity. Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
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PUNJAB UNIVERSITY - INDIA
Masters of Commerce
Accounting, 04/2015
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