Customer Care Engineer

NABEEL R.C

Email: *************@*****.***

Mob: +965********

MAHBOULA,

BLOCK 3,

STREET ***,******

CAREER STATEMENTS

“I will provide the best technical support and customer service to our clients helping improve their business and lives striving to solve problems with a positive attitude that spreads to my co-workers PERSONAL SUMMARY

A competent Engineer with excellent communication skills, organization, co-ordination skills and academic qualifications, who has graduated with a degree in Computer Science. Possessing a proven track record of preparing and executing project plans and programs, ensuring that work is carried out in accordance with the companies’ procedures and client’s satisfaction. Currently looking for a suitable Engineer position with a forward thinking employer. KEYSKILLS

● Installation and set up of basic CCTV and Fingerprint devices

● Communicating and software maintenance of food delivery platforms Talabat,Carriage,Deliveroo and Clicks for updating menu and other platforms operations

● Computer hardware and networking

● Troubleshooting basic local network issues,printer connections issues

● Basic IP phone installation

● Installing POS printers and software support

● Hardware: Installation Operating System, Troubleshooting including Windows OS,Linux

● Basic knowledge about routing protocols: Static Routing & Dynamic Routing (RIP-V2, EIGRP, OSPF,).

● Knowledge about creating and managing VLAN on the switches. WORK EXPERIENCE

Al Wazzan Regional,Kuwait from June 2019,Current Employee IT Specialist:

• Supporting and issue solve basic network devices and physical connections

• Supporting operations by food delivery platforms Talabat,Carriage,Deliveroo and Clicks

• Installation and support of fingerprint machine and software with database connection

• Problem solving and installation of basic CCTV camera devices,IP phone

• Provide hardware and software support for all IT assets

• Procurement IT devices for the company operation services includes laptop,cpu,monitors, IT peripherals,CCTV cameras,fingerprint machines,printers,etc

• Perform move/add/changes in local office

• EEMC,Kuwait From April 2018 to May 2019

IT Support Representative

• Monitored business applications via remote desktop

• Worked with end users resolving their software and hardware issues in efficient manners

• Pooled resources with technical personnel to accomplish system implementations

• Provide first and second level support for upgrade to windows10

• Responsible for receipt,cofiguration and delivery for new equipment

• Perform asset disposal and liaise with vendor to schedule pick-ups

• Provide hardware,network and software field support

• Helpdesk ticketing system and assigning task support team

• Regional IIT,Bangaluru,India January 2015 to December 2017 IT Technical Support with Software

• Performed light system administration for the newly installed machines for the users: Login issues, Password re-set, e-mail login.

•Daily provides hands-on administration and maintenance of other associated basic network equipments. Installed and configures computer equipment software with required software policies and standards.

Supported Printers and Print management.

•Performed hardware and software installation and provides high-level customer care, training, and technical support.

•Troubleshoot, researched, diagnosed, documented and resolved technical issues in Windows 9x, XP, 7, Server2008, MS Office, Outlook email setup

• Butterfly Portel,Calicut,India February 2013 to December 2014 IT Support

• Perform analytical, technical, and administrative work in planning, installing, designing, and supporting new and system support processes

• Created and improved procedures and processes used to effectively troubleshoot customer issues.

• Set up remote desktop connections for user support and training

• Analyze technical issues reported and prioritize daily tasks

• Completed submitted trouble tickets for network issues.

• Created user accounts, and security groups, assigned permissions, deployed client workstations to network.

EDUCATIONAL QUALIFICATION

BTECH in Computer Science from Gvt Engineering College Kannur (2012) Diploma in Computer Hardwarefrom MPTC Vatakara (2009) Higher Secondary Educationfrom RACHSS Katameri (2006) SSLC from MJVHSS (2004)

HOBBIES/STRENGTHS

Learning new technologies, Browsing net for updating technical skills, Motivating others, Accepting Challenges, Decision-making leadership, Team player, Active Listener. PERSONAL PROFILE

Date of Birth: 22/05/1989

Father Name : Abdulla Koya Thangal

Marital Status : Single

Sex : Male

Languages : English, Hindi,Arabic,Malayalam

Nationality: Indian

PASSPORT DETAILS

Passport No : k6685336

Date of Expire : 4/11/2022

Place of Issue : Kozhikode

CIVIL ID DETAILS

Civil ID NO : 289*********

Expire Dare : 11/11/2020

Visa Type:18(Transferable)

DECLARATION

The above furnished information is authentic to the best of my knowledge. NABEEL R .C

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