Customer Service Manager

CURRICULUM VITAE

PERSONAL DETAILS

NAME: Emmanuel B. Donald

DATE OF BIRTH: 03/05/93

MARITAL STATUS: Single

NATIONALITY. : Ghanaian

EMAIL :***************@*****.***

TELL. :+971*********/+971*********

PROFESSIONAL SUMMARY

Driven service-minded professional with more than 3 years of experience in all aspects of restaurant operations comprised of both front and back of house operations. Recognizeed for consistently delivering and leading others in service essence through proactively anticipating and responding to guest needs. Proven capacity to manage all aspects of the business including quality control, purchasing, fnancial accounting and reporting. Strengths include communication, service delivery, development and operational management.

CORE COMPETENCIES

Customer Service Delivery

Product & Quality Control

Purchasing& Inventory Control

Vendor/Supplier Relations

Team Leader

Regulation &Safety Compliance

Cost Control

WORK HISTORY

WAITER ( SOUTHERN FRIED KITCHEN ) ACCRA-GHANA. 2012-2015 Provided high standard of customer service and fnancial transaction management while sustaining high levels of profciency in the delivery of services in this busy restaurant.

Competently and accurately processed charges, produced bills and collected payments

Checked and completed fnancial transactions for other staf members

Recorded and monitored transactions in the MICRO system to ensure delivery of prompt service

Consistently monitored compliance with health and safety policies and procedures KITCHEN HELPER ( PIZZA HUT ) AL KHABISI-AL AIN .2015-2018

Regular House Cleaning

Clean windows, walls, ceilings, and carpentry, rugs, carpets, pools, washrooms

Dust window blinds and reorganises material to their original placements

Party and events cleaning help

Removed garbage from driveways, stores rooms, cold rooms/chillers

Receiving stocks, materials etc., into the kitchen

Assisted in the cleaning of the kitchen

Assisted in the cleaning of kitchen equipments

Assisted in the purchasing of groceries and other household equipment record expenditure WAITER ( HOT BURGER ) SHARJAH. 2018-2019

Dealing with high a volume of customers, taking orders and serving during busy periods

Assisted guests regarding food and beverage menu items in an information and helpful way

Understood the server's tasks in the outlet

Followed all safety and sanitation policies when handling food and beverage

Ofered a professional, friendly greeting and engaging service

Other duties as assigned

Followed outlet policies, procedures and service standards

Understood shif and reports in the outlet and the POS system WAITER ( LATTE PLUS COFFEE SHOP ) JIMI-AL AIN. 2019 TILL NOW

Ensured all security incidents, accidents and near misses are always logged in a timely manner and brought to the atention of the line Manager

Communicate efectively with customers, co-workers and supervisors

Performed other duties as may be assigned by the supervisor from time to time

Provided guest services in a sequenced manner

Managed an efciently operated bar shif that is in accordance with the agreed standards and regulations

Kept general appearance and maintenance of the cofee shop EDUCATIONAL BACKGROUND

International Diploma in Transport & Logistics. Datalink University College. ACCRA-GHANA

Certifcate in Human Resources Management. International Business Management Institute. BERLIN- GERMANY

REFERENCES

Upon Request

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