Customer Service Sales

Joseph Brown

***********@*****.***

469-***-****

PROFILE

Personable, friendly and solution-oriented. Has provided sales and marketing assistance while achieving quarterly and annual goals. Proficient in problem solving, managing accounts, effective in team building and strongly effective in customer support.

EDUCATION

M.A. Sports Management, Dallas Baptist University, Dallas, TX.

(December, 2020)

B.A. Kinesiology, The University of Texas at Arlington, Arlington, TX.

(December, 2018)

EXPERIENCE

Ticket Operations Internship, (August 2019 –Present) Southern Methodist University Athletics, 5800 Ownby Dr, Dallas, TX 75205

• Answered customer inquiries and process ticket sales via phone, mail, and walk-up orders.

• Assisted in ticket renewal process for all sports.

• Was responsible for daily reconciliation of ticket sales and payments.

• Assisted in planning and implementing special marketing events and promotions

• Completed administrative office duties including filing, organizing, data entry and mailing

• Assisted in managing season ticket holder accounts

• Assisted with game-day ticket operations at athletic events.

• Provided customer service to students and season ticket holders Sports Coordinator, (July 2016 – December 2017)

Young Men Christian Association (AMA-YMCA), Arlington, TX

• Managed budget expenses for facilities cost, sporting equipment, and equal pay for employees

• Conducted meetings with facility directors to discuss budget cost and develop game-planning and practice schedules.

• Developed and created new training techniques modules for over 20 employees

• Created youth programs for area community. Including football, basketball, volleyball clinics for K-6 grades.

• Identified qualifications, recruited, and hired staff and volunteers to coach and supervise clinic activities.

• Designed and conducted evaluations for referee clinics and analyzed data to refine the program.

TECHNICAL SKILLS

• Proficient in Microsoft

Office

• Proficient in Excel

• Proficient in Adobe

Creative Cloud

AWARDS AND

DESIGNATIONS

• UTA CAAS - Emerging

leader 2016 & 2017

• UTA Leadership retreat -

Group Leader, 2015

• UTA SOKS - General

Body Member,

2015-2017

• UTA Ambassador -

General Body Member,

2018

• GIRLS Basketball

Trainee - 2017

VOLUNTEER

• Mission Arlington

Christmas Store -

2016-2019

• Dak Prescott Pro Football

Camp - Camp

Ambassador 2019

• George Springer Youth

Baseball Camp - Camp

Ambassador 2020

• Basketball and Soccer

Coach - YMCA 2016 &

2017

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