Customer Service Representative
Resume:
ROSE ANN VERGARA JUMENTO
************@*****.***
Present Address: *** *** ** ******** *** Ar Rayyan Qatar Basic Information
Age Birth Date Gender Civil Status
** *** *, **** ****** Single
Height (cm) Weight (kg) Nationality Religion
152.44 69 Philippines Islam
Work Experience
Nov 19, 2019- PRESENT SPORTS COACH (PRIVATE COACH KARATE)
(9 Month until July 19, 2020) Sheikh Ahmed Khalid Al thani New Rayyan
As Karate instructors enjoy the challenges and rewards of teaching not only a set of physical skills and fighting techniques, but also of instilling core values of martial arts into their students. Values such as discipline, perseverance and integrity are central to martial arts.
June 2019-September 2019 Customer Service Representative (BPO TELCO) IQOR Philippines
Santa Rosa Laguna
• Our responsibilities are to handle calls. We are using computer and some important tools to assist
them.
• Assisting them for their bills and some of their complaint regarding their account and services.
• We talk to customer in Fluently English no
bilingual language is allowed.
• We make them feel they are important and family. May 2017- May 2019 Physical Culture Trainer “Karate”/ Receptionist
(2 Years, 4 weeks) Ninja Martial Arts Training Academy Dubai, UAE
Sept 2016-March 2017 Receptionist/ Karate trainer
Ocean Kids Institute
Al Nahda Dubai, UAE
• As a KARATE teacher it is my responsibility to
train and teach, reaching out my students in dojo.
• Teach also discipline to become a good individual at home, community, teach physical strength and to be good athlete in future.
• As a RECEPTIONIST after training and teaching
my class. My obligation and commitment to my
organization or company is to greet and assist the new client to their needs.
• I help them to meet their expectations to our
company.
• Managing paper works and doing Data entry jobs
• My obligation also to receive the payments from
clients, check their monthly dues using the data
base.
• Handling incoming calls and outgoing calls.
Feb 2011- Aug 2013 Receptionist/Cashier
(2 years, 6months) Infiniti Fitness and Beyond (pure Fitness Sdn Bhd) Sooka Central Building Kuala Lumpur Malaysia
• Call handling
• Greet everyone who comes walk in client
• Check in the member and verification
process
• Registration of guest and collection of the
fees
• Managing paper works and makes the front
desk clean and organized.
Educational Attainment
June 2009- March 2013 STI College (Lipa City Philippine Branch) Bachelor of Science in Business Management
Sept 2014- Nov 2014 TESDA
Vocational Diploma/ Short Course Certificate
Barista NCIII
Licenses/ Certifications
Nov 05, 2014 TESDA NCIII of the Philippine Tvet
Qualifications and Certification.
Dec 29, 2014 PKL SHITOKAI (Shodan)
01-20170115-NK
Government Documents
Passport ID Number: P2817528B
Place of Issue: DFA BATANGAS
Date of Expiration: Aug 18, 2029
NBI Clearance ID Number: V626LRFN68-LA558340
Date of Expiration: Aug 28, 2020
Trainings/ Seminars
Sept 13, 2014-October 03, 2014 Finishing Course for Call center Agents NITEX Inc./ TESDA
Tanauan Batangas
Skills Computer navigation Call handling using Cisco System Point of Sales Ms Office QuickBooks Karate Shotokan Style Adobe Photoshop Basic
Languages English Malaysian Basic Arabic Tagalog Character References
Mylene Albaytar Manager
Amiya Rosa Real State
Rose Ann Vergara Jumento
Applicant
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