Customer Service Manager
Resume:
Robert Ernest Bbumba
Barista
PERSONAL SUMMARY
AREAS OF EXPERTISE
Smoothies,
Mocktails, Coffee &
Latte art, Hygiene,
Up-selling,
Hospitality,
Some knowledge
of alcohol.
PERSONAL SKILLS
Listening
Action oriented
Basic math
Customer service
Attention to detail
PERSONAL DETAILS
Robert Ernest Bbumba
Al Wasl, Dubai
Gender: Male
Nationality: Ugandan
Visa Status: Visit Visa
E: *******@*****.***
A hospitable, presentable and hardworking team player who possesses a high standard of personal appearance and hygiene and also greatly pays attention to details. Always focuses on making sure that every guest is served to the highest possible standards by having an outgoing, polite and professional attitude towards all patrons. Constantly working hard to ensure that guest expectations are met and that their time being served is a memorable experience. Robert naturally enjoys talking to people and is much experienced in overseeing the smooth running of a busy cafeteria, and in creating a unique relaxed style and atmosphere. He is now ready for new challenges, and is now seeking a suitable position with a reputable and exciting company. WORK EXPERIENCE
Movenpick Hotels & Resorts-Ibn Battuta Gate Revo Café BARISTA AND SERVER May 2019 – May 2020
Duties:
• Welcomes guests and makes their stay heart felt.
• Educates customers by presenting and explaining both the food and coffee drink menu; then answering their questions.
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, cafe latte, and cappuccino, ristretto.
• Generates revenues by attracting new guests; defining new and expanded services and products and also making regular guests feel at home.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Makes inventories for the entire café needed in the daily running of business.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains the general cleanliness of the café and keeps track of monitoring the temperatures of the chillers.
• Carries out the entire closing process and makes reports for the café daily
• Make sales of alcohol.
Café Javas – Kampala
WAITER/BARISTA September 2015 – November 201 8
KEY SKILLS AND COMPETENCIES
• Ability to make different smoothies, mocktails and latte art.
• Ability to recommend coffee and up-sell alternatives.
• Explaining how coffee is prepared, describing ingredients.
• Excellent command of the English language.
• Able and willing to work varying shifts.
• Building rapport and relationship with guests.
ACADEMIC QUALIFICATIONS
Uganda Advanced Certificate of Education 2006
A levels: Migadde College
Uganda Certificate of Education 2004
O levels: Mengo Secondary School
REFERENCES
Available- upon request
Contact this candidate