Customer Service Sales
Resume:
DAVID R. THORESON
Anaheim, CA ****************@*****.***
FINANCE PROFESSIONAL
Highly motivated accounts receivable professional with twenty-one years of experience in invoicing, identifying and collecting past due balances, ensuring accurate posting of payments, and reporting revenue and accounts receivable to financial management. Excellent communication, time management and organizational skills. Provide exceptional service to internal and external customers through knowledge of business and established relationships. ACCOMPLISHMENTS
Researched, recommended, and supervised the implementation of a new payroll system
Developed and facilitated a training program for a cash team to ensure coverage through sick days and vacations
Liaison between Sales, Billing, and the US Government (WAWF & IPP) for five years PROFESSIONAL EXPERIENCE
QSC, LLC Costa Mesa, CA 2015 - 2020
COLLECTIONS / CREDIT / ORDER MANAGEMENT
Collect past due balances on customer account. Email past due reminders. Process applications for credit limit increases and to become a new dealer while ensuring all necessary paperwork is received. Review accounts for release of customer orders and resolve disputes. AIRGAS LLC, Long Beach, CA 2015
COLLECTIONS / ORDER MANAGEMENT
Collect past due balances on customer accounts. Review accounts for release of customer orders. Man the incoming rotary for release of orders from the local offices and to provide customer service directly to the customer
MERITUS PAYMENT SOLUTIONS, Irvine, CA 2014 - 2015
COLLECTIONS
Collect balances due on customer's rejects on automated debits. Provide data for management reports to reflect balances due and collected on a daily and monthly basis EXPERIAN, Costa Mesa, CA 1998 - 2014
STRATEGIC / GOVERNMENT COLLECTIONS (2011 – 2014)
Provide exceptional customer service while ensuring timely payment of past due balances for Experian Strategic business accounts. Work closely with the sales and billing departments to ensure the invoices meet the strict requirements of the government agreements. Accurately submit the invoice details into the required portals for payment and follow-up to resolve any issues preventing payment. COLLECTIONS / 3rd PARTY INVOICE SUBMITTAL (2009 - 2011) Managed the A/R of a portfolio consisting of 2,750 business customer accounts. Understand the products purchased and outstanding balances to provide customer service to achieve the receipt of payment. Also, submitted invoices into customer’s designated portals for payment processing on over 75 separate accounts. CREDIT / COLLECTIONS TEAM LEAD (2007 - 2009)
Team lead for a collections team of six. Motivated team and ensured they met or exceeded the established c ollection goals. Managed customer relations between the collector and manager. Assigned special projects to enhance the efficiency of the team. Maintained own portfolio of A/R accounts. CASH SUPERVISOR (2005 – 2007)
Supervised cash team and ensured the accurate posting of approximately 26,000 payments per month. Role included posting of all forms of payment for multiple business units. Cleared reconciling items on the cash related general ledger accounts. Entered and approved adjustments to the general ledger.
Implemented direct debit as a payment option for all customers
Developed, implemented, and facilitated a training program to ensure all cash team members were trained on all aspects of the job
Improved communication between Experian and the bank CREDIT / COLLECTIONS (1998 – 2005)
Collected monies due from Experian agreements. Reviewed invoices to better understand the services purchased and associated balances due to assist the customer to achieve the receipt of payment. Processed payments on portfolio of accounts. Used Experian credit reports to help determine credit worthiness of clients. Performed credit references for Experian customers. Supported the sales staff whenever needed through research and reports. Processed DB2 queries as support or to answer questions.
Analyzed accounts receivable and authored report to upper management detailing potential problem accounts
Consistently met or exceeded goals for calls, collection and customer service EDUCATION
California State Polytechnic University, Pomona, Pomona, CA 1984 - 1986 Computer science classes
Rio Hondo College, Whittier, CA 1983 - 1984
Associate of Science Degree; Computer Science major, Accounting and Business Management minor Associate of Arts Degree, Dean’s List
North Texas State University, Denton, TX 1980 – 1982 Basic undergraduate work
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