Office Assistant Customer Service

Yvonne B. Gray

***** **** ****

Caldwell, Idaho *3605

Phone: 208-***-****

Email: **************@*****.***

Skills: -Computer skills: proficient with Internet, MicroSoft Office (including but not limited to: Word, Power Point, Access, Publisher & Excel) AFS, Colts, Athena, Hogan, Laser Pro, Appro, Interactive Client (phone software) & Performance Database Imaging systems such as SeeMore.

-Team Building Experiences:

-Chaired the “Loan Star” recognition program at its inception (2004) creating a reward system for 200 member department that still exists today.

-Team Lead for First Security/Wells Fargo’s Agricultural documentation team.

-Team member of First Security/Wells Fargo’s Consumer Documentation, Commercial Documentation, Imaging, Post Quality Control and Booking Teams.

-Teaching music to 1300 students per week in 3 Elementaries, directing and producing approximately 50 music programs over 5 years with 300 or more students each. Producing each by their deadlines by coordinating the efforts of people of a wide variety of skills and ages (students/parents/grandparents) Several dual cast 90 minute musical productions. Developing and presenting to the school administration a music curriculum.

-Projects:

-Produced 20-30 loan documents/day including documentation for Home Equity Lines, Second End Mortgages, Mobile Home Loans, loans for bare land, Secured and Unsecured Home Improvement Loans.

-Sourced (edited and uploaded) consumer loans

-worked with branches and loan officers to solve problems with various loan situations, including irregular payment schedules to match customer needs, regulation compliance, policy compliance etc…..

Education:

-In Customer Service: I hold a Platinum Certificate in Customer Service Skills Education from Wells Fargo Bank for class work completed. I have ad 4 out of 5 Customer Satisfaction Survey ratings come in at 100% since the CSI initiative starting in the booking department at Wells Fargo.

-Compliance testing passed in 2006 for the following regulations/workplace education: Reg B, HMDA, RESPA, Reg O.

-Bachelor of Music Education Vocal/Instrumental (K-12) University of Idaho

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