Manager Customer Service

RESUME OF

Afroja Jannat

Passport No : BK******9

CPR : 800276035

Contact No : (009**-********)

E-mail : ******.**@*****.***

Driving License : 800276035

Career Objective:

To build a career that encounter challenge and creativity. Being professional team worker to enrich decision making ability. Preferred to the top through performance and hardworking. And searching for the right opportunity where I can grow my skills and expand my experience.

Job Objective:

Searching for the right opportunity where I can grow my skills and expand my experience.

Skills & Capabilities:

• Acquainted with the following computer software

Programming language: PHP, Pascal, C, C++, C#, ASP.NET, Visual basic,

Assembly language (TASM & MASM), Java (j2se),, JAVA (Swing, Applet,

AWT, JDBC), J2EE (JSP, SERVLET, Bean), Oracle, HTML & Web Programming, Computer networking on Windows and Linux platforms.

Scripting Language: jQuery, Ajax, Javascript.

Database expert in: Microsoft Access, My-SQL, Oracle 8i, Oracle 9i, SQL Server.

Also expert in: Microsoft office, Microsoft Access, Microsoft FrontPage, MS project, VISIO, Borland Together Soft, Perforce.

Programming Tools: Macromedia Dream Weaver, Adobe Photoshop, Fire works. Also have working Experience using JBUILDER-2005 visual studio.

Employment History:

Present ( 2014 to till now) :

Working as an IT teacher from 2014 December to till now in Bangladesh School Bahrain.

Responsibilities:

Overseeing all aspects of the school computer lab which include Desktops, Laptops, Servers, Printers, and peripheral devices. Maintain required software licenses, upgrade as required, software and student account set-up, password recovery/reset.

Installed approved software application on end user equipment to maintain optimal level of performance for the employee

Trained by rotating through various positions within networking, hardware repair, and customer service and program analysis.

Planned, designed and developed computer solutions for new or existing training or training related systems. ..

Independently creating a curriculum for the computer lab which includes language, math and write tutorials using.

Provides analysis of education program issues to students, dependents, school officials, and other interested parties relative to their rights and benefits, submission of evidence, and all subsequent actions

Provided operational plans, processed recommendations and solutions to resolve major system functionality or network issues without jeopardizing mission function or project timeline.

Efficient in assessing policy regulatory requirements and developing policies capable of governing Information Technology (IT) activity infrastructures and architectures.

Accomplished in troubleshooting system failures and analyzing the process of aligning IT plans and strategies with the goal of mission success and effectiveness

Experienced Network Security Analyst who is extremely proficient at finding weaknesses in even the strongest networks

PowerPoint skills and teach the 6th,7th,8th,9th and 10th grades.

Adopted at utilizing network monitoring tools, isolating network security deficiencies and creating comprehensive reports of network issues, specialized in security trend reporting and scalable network protection

Assisting school administration and office manager by helping with student data and report cards. Assume office manager duties during summer break which include phone service receive.

Make the question paper of my own and also re-checked others question paper of my department.

Check and assessed the answer script of my own and also re-checked answer script of others of my related subject.

Planning, preparing and delivering lessons in regular basis.

Marking, correcting and giving feedback on the work by students.

Providing guidance and advice to students on educational and social matters.

Raising pupil attainment across key stages.

Maintaining good order and discipline amongst students whilst they are in class.

Taking the classroom attendance register at the start of the day.

Maintaining accurate records of pupil’s progress and development.

Establishing and maintaining effective, working relationship with children and parent and other staff.

Also enthusiast, motivate and engage students with challenging works.

Provided feedback to parents at scheduled meeting.

Developed an effective teaching style to maintain both attention and discipline.

Evolved a strong understanding of ICT and various classroom management techniques and strategies.

Maintained an up-to-date knowledge of curriculum structure/content and new teaching methodologies.

Organizing course material into small study sessions where pupils can master subjects without becoming overwhelmed.

Protecting and promoting the rights of students in school department meetings.

Being patient with pupils who cannot control their emotions and get frustrated easily.

Maintained records, databases and statistics containing information regarding licenses, warranties, and service agreements for the organization's hardware and software

Being perfect role modeled for students by acting in a professional and sensitive way.

Met with parents, guardians, administrators and counselors to address and resolve students’ behavioral issues.

Analyzed and managed command wise workload/man-hours, financial budgets

Planned, designed, and implemented system maintenance and management routines to support a healthy system environment in-line with the IT architecture and business needs of the organization’s unit requirements

Developed solutions to integration/interoperability issues, design, develop, manage IT security systems that meet current and future business growth requirements, and apply and/or extend, enhance, optimize existing architecture

Worked one-on-one with 3-4 students per day.

Developed design and specifications for various types of communications and computer system projects including hardware and software and their integration

Performed correlation analysis on security events to gain situational awareness and determined the effectiveness of an observed attack, Performed network traffic analysis of firewall logs, individual host logs, intrusion detection system logs, network traffic logs

Consulted with program specialist in developing new services or enhancing existing services that expand current information dissemination capabilities

Potentially use discretion and judgment when analyzing and interpreting laws, regulations, and evidence where the guides and precedents may not be clear; developing facts and obtaining the necessary documentation and additional evidence to support decision as to eligibility to benefits and additional training allowance for dependents; and applying federal laws and regulations to the facts on a broad range of student’s education requirements

Assists on performing written responses to e-mail inquiries received through using various computer systems to research customer inquiries, record call activity and complete necessary forms.

Performed schedule maintenance of routers, switches and data / telecommunication equipment to provide transportation of data.

Reviewed proposed new systems, networks, and software designs for potential security risks, recommend mitigation or countermeasures, and resolve integration issues related to the implementation of new systems within the existing infrastructure

Analysis, planning, design, implementation, assessment, acquisition, and management of the enterprise structural framework to align IT strategy, plans, and systems with the mission, goals, structure, upgrade and processes of the organization.

Served as Supervisory Information Technology Specialist over 4 employees and review any employee’s disciplinary action or performance appraisals and if required, recommend a disposition or present citation.

Report writing and administration such as register taking and health and safety documents.

Monitored, coordinate all IT projects risks to ensure project within budget, and deliverables or objectives are meet quality standards and business requirements, and provide status to the client on issues or additional requirements on their prospective request for change with close attention to detail

Facilitated and participated in discussions, meetings and teleconferences in regards to special IT projects and the dissemination of project status to all stakeholders

Maintaining a safe and happy learning environment for all pupils.

Working with teaching colleagues to plan and co-ordinate works.

Responsible for ensuring that all students fully comprehended the taught curriculum and provided support to students who required extra guidance.

Provide informative presentations to students regarding different areas of studies and ensure that all students fully comprehended all aspects.

Adopted distinctive teaching methodologies, documented all lessons, organize healthy group discussions and mentored troubled students.

Attained and organize online meeting with the principle and other teaching staff.

Attained and organize online meeting with patents and students.

Taking online-based class through zoom app and goggle classroom environment.

Taking online test, assignment, quiz assignment, creative writing.

Give online assessment and also make report.

December 17, 2004– June 15, 2009

Worked as a Programmer since December 2004 in SDNP (Sustainable Development Network Program), a project assisted by UNDP and implemented by Bangladesh Institute of Development Studies (BIDS).

Location: E-17, Agargaon, BIDS, Dhaka.

Web: www.sdnbd.org

Responsibilities:

Involved in Design Projects Development, Implementation and debugging. Designing and managing database. Also involved in Customer Interaction.

Also involved in Provide Proper Computer Training in Hardware, Software like MS Office, Networking to The Government Employees.

Project

Development

. 1. Project name : MOCAT.

Client : Ministry of Civil Aviation & Tourism. URL : http://mocat.gov.bd

Platform : PHP, JavaScript and My-SQL.

Role played : Programmer and Database designer.

Project profile

This is a Web Based Information Management Portal, being implemented by the Ministry of Civil Aviation & Tourism for the establishing joint collaboration opportunities among the various development agencies working in Bangladesh.

2.Project name : CHT.

Client : Ministry of Civil Aviation & Tourism.

URL : http://mochta.gov.bd

Platform : PHP, JavaScript and My-SQL

Role played :

Programmer and Database designer.

Project profile

This is a Web Based Information Management Portal, being implemented by the Ministry of Civil Aviation & Tourism for the establishing joint Collaboration opportunities among the various development agencies

3.Project name : Shadharon Bima Corporation

URL : www.sdb.gov.bd

Platform : PHP, JavaScript, My-SQL, Dream weaver MX. Role played : Programmer and Database designer.

Educational Pursuits:

B.Ed. - 2018 Bahrain University

B.Sc in Information Technology(B.Sc IT) – 18-2003 Grade-A

Sikkim Manipal University (India)

H.S.C. - 1996-1997 First Division (Lalmatia Mohila College) -Dhaka Board

S.S.C. - 194-195 First Division (Naogaon Govt.Girls High School) - -Rajshahi Board

Personal Details :

Full Name : Afroja Jannat

Husband’s Name : Md. Masud Rana

Present Address : Flat

Block 327, Adliya, Kingdom of Bahrain

Date of Birth : December 1st-1980

Nationality : Bangladeshi (by birth)

Marital Status : Married

Hobbies & Interest:

Information Technology: Diagnosing, troubleshooting, and servicing personal computers by enhancing or installing software, installing or replacing hardware, downloading necessary updates, removing viruses, spyware, and malware;

Family Time: Play outdoor with kids; Automotive, and Reading news; Self-improvement; Learning Arabic language

Extra Curricular Activities:

Enjoy Public Speaking.

Have experience in organizing various programs and occasions.

Also have experience to anchor the programs.

Relevant Project at University

Exam Seat Planning (C# and ASP.NET)

Billing system of Hospital Management System (C# and ASP.NET) Hospital management System (Visual Basic + Oracle).

Registration System of a Coaching Center (PHP + Oracle).

MSN Messenger with JAVA.

Language Proficiency:

Language Spoken Written Read

Bengali Advanced Advanced Advanced

Hindi Intermediate Novice Novice

Urdu Intermediate Novice Novice

Arabic Novice Novice Advanced

Certification :

I solemnly affirm that the above information is true to best of my knowledge and belief.

Signature

Afroja Jannat

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