DAWA DEMA
CONTACT # +971-**-***-****
EMAIL:
***********@*****.***
ADDRESS: Bldg. 18, Flat no: 1,
New Shahama
HIGH SCHOOL: UGYEN ACADEMY,
PUNAKHA, BHUTAN
Computer skills like
Microsoft words, Excel,
PowerPoint.
Good in Internet and in
mailing.
Good communication
skills in English, Arabic,
Hindi, Nepali, Dzongkha
Very fluent in speaking
English as well as writing
and reading too.
Fluent in speaking Arabic
too.
To work as a team, and
believe in team
cooperation.
CONTACT
EDUCATION
EXPERTISE
I am hard working self-motivated woman. I am well experienced with 4 years sales Experience in UAE and also have experience in Teaching, Call Centre, Office Assistant and Personal Secretary. To work in a dynamic environment with growth potential where creativity, team spirit, hard work, dedication and sincerity are appreciated, where I can utilize my professional skills. I am seeking opportunities in business operation suitable with my qualification, talent and experience.
Hyper Ramez Market, Al Shahama
Sales In charge 2016-2018
Welcomes customers by greeting them, offering them assistance.
Directs customers by escorting them to racks and counters, suggesting items.
Advices customers by providing information of products.
Attending and assisting suppliers to take orders. Keeping records of stock and making a daily retail price of items.
Everyday cross checking retail price with other markets. Hyper Ramez market, Al Shahama
Customer Service Agent
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges. Hyper Ramez Market, Al Shahama
Auditor or Quality Controller, 2018 present
To protect the consumer from defective products and the company from damage to its reputation due to inferior manufacturing processes.
If the product is not good than reject the product or return to company.
To control the quality of products.
To control expiry by using FIFO (first in, first out)
To maintain hygiene in market and in products too.
To make price board for all items, which are displayed in market.
Remove all products materials that fall to meet specifications.
Monitor the products when they receive to ensure that they meet production standards.
To check the temperature of all the chiller and freezer so the products won’t get spoiled or damage.
PROFILE
CURRENT CAREER
Name: DAWA DEMA
Sex: Female
Citizenship: BHUTAN
Dialect: Dzongkha & English
D.O.B: 11/03/1990
UAE Employment Visa
Permanent Address:
THIMPHU BHUTAN
1. Personal Secretary: White Pigeon Import and Export Private Limited company
Acting as first point of contact; dealing with corresponding and phone calls.
Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive.
Organizing events and conference.
Managing database and filing system.
Implementing and maintaining procedures/administrative system.
2. Call Center Trainer: Link to Support@169, Bhutan
To prepare student for next agent
Prepares new representatives by conducting orientation to sales and service processes; developing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training.
Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.
Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.
Determines training needs by observing sales and service encounters; studying sales, technical, service and customer experience results reports; conferring with management.
Supports training financial objectives by recommending budget items; controlling costs.
3. English Teacher: Sarvottum International School, Uther Pradesh, India
Planning, preparing and delivering lessons.
Preparing teaching materials.
Checking and assessing pupils' work.
Helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions.
4. Administrative Officer, Natural Resources Development Cooperation Limited (NRDCL), Bhutan
To act as the point of contact for all employees, providing administrative support and managing their queries.
Managing office stock, preparing regular reports (e.g. expenses and office budgets) and organizing company records.
Maintain and update the company database.
Organize a filing system for important and confidential company documents.
Answer queries by employees and clients and update office policies as needed.
CAREER SNAP SHOT
PERSONAL DETAILS