Customer Service Manager
Resume:
CURRICULUM VITAE
Ameer Suhail.K.S
OBJECTIVE:
To seek new frontiers and challenges to develop my skills, creative and intellectual abilities & continually excel & bring the company at its altitude. A good communicator (written and verbal) and problem solver; excels in teamwork (both contribution and co-ordination); with proven experience.
I am seeking a challenging role in a progressive environment, which will enable me to continue undertaking my responsibilities and to further develop my career. WORKING EXPERIENCE:
Aura Entertainment Doha, Qatar
Duration: 27th December to Present Date
Organization: International Power Holding
Job Responsibilities:
Playing a vital role in promotional campaigns by delivering the highest standards of customer service, helping customers ti discover the range of products that we have to offerand responding to every customers needs and request.
Using market and customer information to assist in the development of brand plans.
Smiling, greeting and making eye contact with every customer.
Talking to customers and finding their needs, and then offering advice.
Handling customer complaints and returns.
Retriving stocks, showing it to customers and then putting it away.
Assisting in changing displays of shop stock.
Participating in the day to day running of the shop..
Gaining teamwork skills by supporting the work of others and acting as a vocal and engaged team member while positively and confidentlyy responding to assigned tasks Bengaluru International Airport as Customer Service Lead Assistant. Duration: 02nd August 2016 to 27th November 2017.
Organization: Air India SATS Bengaluru.
Job Responsibilities:
Welcome passenger as they arrive approach the check in counter, verify ticket information by asking pertinent question.
Check passengers travel document such as passports to ensure that they carry valid visa.
Educate passenger about airport security protocols and luggage allowance
Able to give exact and detailed gate functions announcements and passenger assistance.
Competent at answering customer questions with professionalism and their concerns with tact.
Assist passengers, especially the elderly, children and those special needs in boarding planes by providing them physical and logistic help.
Provide support to first-time travelers by leading them through immigration and customs processes.
Processed and secured passenger luggage and ensured no problems in checking-in and checking-out.
Handle passenger’s complaints by following company rules and with the aim of satisfying both protocol and passengers.
Record of accomplishment of organizing the safe loading and unloading of passengers on and off the aircraft.
Excellent knowledge of airport facilities and regulation.
Demonstrated ability to perform professionally under fast-paced environment.
Inform passengers of flight gate numbers.
Responded to passenger questions in person and over the phone.
Occasionally dealt with unaccompanied minors according to airport procedures. Worked as Marketing and Operations in Mangalore.
Duration: March 2014 to June 2015.
Organization: BIG TIME EVENTS.
Job Responsibilities:
Responsible for branch sales of the different brands.
Responsible for monitoring sales and stock levels.
Describe a product’s features and benefits.
Ensure that all the display items are in good condition.
Perform other job related tasks as required by the manager.
Understanding customer requirements and respecting their needs.
Reporting to the manager regarding day-to-day operations. SEMINARS AND TRAINING:
Organization: Air India SATS Bengaluru
Designation: Customer Service Agent.
Duration: November 2015 till January 2016.
Incoming passenger acceptance and guidance to baggage claim areas and terminal exit.
Outgoing passenger acceptance for flight and baggage processes.
Safe acceptance of outgoing passengers to the aircraft.
Incoming and outgoing VIP, unaccompanied children and special care passenger services.
Specially trained personnel for disabled passengers.
Amadeus system for check-in and boarding gate.
EDUCATIONAL QUALIFICATION:
Bachelor in Business Management at St. Joseph Arts College Jeppu Mangalore (Pursuing) P.U.C (12th) at St. Aloysius Pre University Collage 2011 SSLC (10th) at Milagres English Medium High School, Mangalore 2009 STRENGTHS:
• Quick learner and result oriented.
• Self-motivated and responsible.
• Able to multi-task effectively.
• Skilled organizer and problem solver with the ability to consider all options before making a decision.
• Good humored and enthusiastic under pressure.
TECHNICAL SKILLS:
Can Work efficiently and effectively on Windows 98, ME/NT, 2000, 2003, 2008.2010 XP, In addition, Vista and basic knowledge in Mac operating systems. Can work efficiently on ms office applications, Outlook express, Microsoft outlook, and client- based email Settings.
CO-CURRICULAR ACTIVITIES:
• Participated in Independence Day football tournament
• Participated in several competitions from PUC to Degree
• Represented St. Joseph College of Business Management at Mangalore University Fest
• Participated in NCC in school
• Participated in many inter class and district level cultural activities PASSPORT DETAILS:
Name : Ameer Suhail.K.S.
Passport No : K2108024
Date of Issue : 12/12/2011
Date of Expiry : 11/12/2021
Date of Birth : 16 August 1991
Place of Issue : Bangalore
Visa Type : Visit Visa
Declaration:
I hereby declare that the above information given by me is correct. Given a Chance, I assure that I will serve the organization with sincerity and dedication. Place:
Date: (Ameer Suhail .K.S)
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