Service Receptionist

LeonardoT.Yuson

MobileNo.+965********

Email:**************@*********.***

Objective Toobtainapositionthatwillutilizemyskills,createasuccessfulcareerina friendlyworkingenvironment.

EXPERIENCE

BARISTA

06-6-2018toPresent

SavageCoffeeStoreSharq,KuwaitCity.

Responsibility

Ensuresservingwithpassionformakingcoldandhotdrinksperfectlyandmakingthe guesthappyandinvitesfun.

Dailyinvetoryfortherightusageofproducts.

Knowledgeableandskilledintroubleshootingalltheespressomachines,coffeeroaster andotherequipment’sensuredthatallarecalibratingandworkingproperly.

Providingextraordinaryguestservice.

Engagedinkeepingthebarareasafe,cleanandsanitary. IMAGEUPLOADER

16-03-2018to01-06-2018

NALBESCompany

KuwaitCity

Responsibility

UsingAdobePhotoshop,Illustratorforeditingcorrecting,crop,thecolors oftheproductforfashionandlifestyleplatform.

Inchargeingivingtherightdescription,productsizes,categories,sizes availabilityoftheproducts.

Uploadingthecompleteproductstothewebpageandmobileapplication software.

Complyingfrom emailsandansweringinquiriesfrom thevendorand sellersofthelocalandinternationaldesigners.

BARISTA

15-06-2016to15-03-2018

MajnoonQawhaCoffee&RoasteryMesilla,Kuwait

Responsibility

Ensuresservingwithpassionformakingcoldandhotdrinksperfectlyandmakingthe guesthappyandinvitesfun.

Responsibleforroastingthefreshcoffeebeans.

Knowledgeableandskilledintroubleshootingalltheespressomachines,coffeeroaster andotherequipment’sensuredthatallarecalibratingandworkingproperly.

Providingextraordinaryguestservice.

Engagedinkeepingthebarareasafe,cleanandsanitary. SECONDASSISTANTMANAGER

2012-2016

McDonald’sKuwait

Responsibility

EnsuresexcellentlevelofcustomersatisfactionwhileoptimizingQuality,Service,and Cleanliness,SalesandProfitresultoftherestaurant.

Responsibleforthetrainingofnewandoldemployeestoensurethat100%procedures arefollowedandmaintainedwhilesettingandmaintainingapositiveteamenvironment withintherestaurantandcompany.

Ensuringallapplicablelaborandhealth,McDonald’spersonnelpolicies,securityand safetyproceduresareadheredto.

Conducts,supervisesandevaluatesdailyinventoryprocedures SWINGMANAGER

2010-2013

McDonald’sKuwait

Responsibility

EnsuresexcellentlevelofcustomersatisfactionwhileoptimizingQuality,Service,and Cleanliness,SalesandProfitresultoftherestaurant.

Preparingpeople,equipmentandproductsfortheshift.

Ensuringallapplicablelaborandhealth,McDonald’spersonnelpolicies,securityand safetyproceduresareadheredto.

Conductsregularequipmentcalibration,sanitation,food safetyaudits,and other requiredreportsonmonthlybasisorasrequiredbyoperations.

Conducts,supervisesandevaluatesdailyinventoryprocedures. CREW/CREWCHIEF

2004-2010

McDonald’sKuwait

Responsibility

CompletedcrewdutiesasperSOCstationprocedures.

Workwithmyteaminallareasoftherestaurant.

Effectivecommunicationskills.

Deliveringthehighqualityproductsandgreatservicestothecustomers.

Workedwellasateamplayertocreateagreatworkatmosphere. EDUCATION

B.S.COMPUTERSCIENCE

1998-1999

NationalCollegeofBusiness&ArtsTaytayBr.Phils.

FocusonComputerProgramming,SystemAnalyzing,andsoftwareupdates. SEMINARSATTENDED

27April2014–01May2014EMPCLASS#4 McDonald’sKuwait

17-20November2013 ASMCLASS#1 McDonald’sKuwait

19-23February2012 BSMCLASS#1 McDonald’sKuwait

12-13January2009 SDPClass#1 McDonaldsKuwait

16-17January2006 CrewChiefCourse McDonaldsKuwait

SUMMARY

Skilled at learning new concepts quickly,working wellunderpressure,and communicatingideasclearlyandeffectively.

Performwellandadoptableinanyfields.

Exceptionalknowledgeoncomputersoftwareandhardwareupdates. PROFILE

Highlytalented,self-motivated,enthusiasticindividualwithmorethantwelveyears experienceinaverywell-knownrestaurant.Remarkableskillsinassisting,coordinating directingaprovidetrainingfortheservicecrewtoperformtheirfunctioninasafeand efficientmannerprovidingforaservicethatmeettheneedsofcustomers.Ensuring abilityofquantitiesofitem.Immenseabilitytoplanforroutineserviceanddeliveries. Excellentcommunicationskills(bothwrittenandspoken)excellentinterpersonalskill andabilitytoworkwithdiverseindividualandgroup.

Utilizedawidevarietyofjobrelatedequipmentsgreatproblem solvingabilityto analyzeissues,createplanoractionandreachsolution,knowledgeorpertinentcode, policiesregulationandlawsoffoodsafetyhandlingprocedure.Aboveallensuringthat customersaresatisfiedwiththeirfastfoodexperience.

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