Employee Relations Manager

RESUME

Resume Summary

Name : ROBIN VARGHESE

Address : THAYYIL HOUSE CHERUKULAM PO

ANCHAL VIA KOLLAM KERALA

Mobile No: +965-********

Email id: ****************@*****.***

Skype id: suriyakulam1

Current Location: KUWAIT

Qualification

Graduation :

BSC THM ( 2007 – 2010 )

Specialization:

Hotel Management

Institute:

Academy for Management Studies, Kerala

Detailed Resume

Objective: I believe hard work & proper orientation can take any one to any height & can make a person successful in any field. So I will use these two as my weapons to overcome any hard work. My aim is to learn the job & be the best performer of the organization I work for.

Summary: Looking for an opening in a reputed company which can provide me with challenges and an excellent work environment.

Professional Qualification:

Bsc THM [2007-2010]: Academy for Management Studies, Kerala ( Madurai Kamaraj University)

REWARDED:

Rewards as a "Best Employee of the Quarter" at Double Tree suites by Hilton Bangalore.

Rewards several times by Guest in" Trip Advisor on Behalf of “Double Tree suites by Hilton Bangalore” and “The Paul Bangalore” for exceptional service".

Appraised by the Company & the Guest for providing excellent service at “Golden Palms Hotel & Spa Bangalore”.

Work Experience:

Restaurant Manager

Caesars General Trading & Contracting Co, Kuwait

May 2019 – Sep 2020

Restaurant Manager

Ali-Alghanim Sons & Co, Kuwait

Dec 2017- Jan 2019

Overseeing the daily operations.

Responsible for smooth operations of the Restaurant.

Ensuring compliance with defined pre-set quality, hygiene standards & aesthetic presentation of food and beverage.

Handling guest complaints and take necessary steps and action effectively.

Maintaining reports such as Inventory, training & promotions.

Conduct training on regular basis required for the Restaurant.

Reverts for Guest Satisfactory Index scores on a daily basis.

Maintaining standards and guiding team to follow SOP’s religiously

Store requisitions and stock maintain with F.I.F.O

Senior Food and Beverage Executive

Golden Palms Hotel and Spa, Bangalore

July 2016 – March 2017

Responsibilities:

Handled 12 Banquets and manage 45 staffs. taken care coffee shop ( 140 covers)

Taking responsibility for the business performance of the Banquets.

Analyzing and planning banquet sales levels and profitability.

Organizing marketing activities, such as promotional events and discount schemes.

Preparing reports at the end of the shift/week, including staff control, food control and sales.

Creating and executing plans for department sales, profit and staff development.

Setting budgets and/or agreeing them with senior management.

Planning and coordinating menus.

Ensures and maintains the productivity level of employees.

Monitors alcohol beverage services in compliance with local laws.

Team Leader

Sheraton Grand, Bangalore

June 2015 to March 2016

Responsibilities:

Training and development of the team

Train the team as per Brand standard.

Manpower planning.

Briefing and debriefing

Plan man power as per outlet requirement.

Product knowledge training.

Champions Recognition.

On job continuous recognition of the champions.

Handling a moment of truth -Guest.

Handling staff conflicts.

Daily budget and sales achievement.

Motivation program for staffs and up selling rewards.

Maintains the Guest databases and public relationship.

Inventory management(CCG,LINEN and ASSESTS)

Maintains 100% Guest satisfaction while insuring the great customer service and recovery.

Transferring every opportunity to success.

Coordination between Team and Inter department.

Wastage control through proper supervision.

Food and Beverage Assistant

Double Tree Suites by Hilton,Bangalore

Mar 2014 –May 2015

Responsibilities:

Work closely with other outlet employees in a supportive and flexible manner,focusing on the overall success of the hotel and the satisfaction of hotels guest

Maintains par stocks of all equipment and guest supplies as required.

Training the new staff about the hotel operation standard and menu thoroughly.

Present menu, answer enquiries and suggestion regarding food and beverage and service to restaurant guests.

Responsible for training as per checklist.

Fully conversant with all aspects of the IDS and Micros

Computer bill and accept payment.

Perform the function of cashier as required.

Verifies cash received ensuring only genuine money been collect.

Verifies all credit cards present by guest before to validity of the card.

Strictly adheres to all policies and procedures issued by finance with regards to cashiering and cash handling.

Responsible for telephonic-promotion and take away orders.

Have a thought knowledge and understanding of all food and beverage items in the menu and the ability to recommend food and beverage combination and up selling alternatives.

Handling guest calls and take order delivering food and beverage at standard time.

Checking guest satisfaction of dining experience by giving hospitality calls.

Handling the department in absence of superior smoothly.

Organization The Oberoi, Bangalore

Food and Beverage Assistant

Feb 2013- Mar 2014

Organization The Paul, Bangalore

Senior Steward

Jan 2011 –2013 Feb

Training:

Palm Meadows Club- Bangalore -Worked as an Industrial trainee. Completed three months training program from all major departments like Housekeeping, F&B Service and F&B Production.

Personal Strength:

Positive and upbeat approach to employee relations and guest complaints.

Strong computer skills especially word processing, hotel operating systems and MS office.

Ability to apply relevant information, regulations, operation to provide and maintain positive guest service.

Excellent management skills backed by good communications skills.

Ability to multitask in challenging work environment.

Motivate and develop the team to ensure smooth functioning of the department and promote teamwork.

To provide a courteous, professional, efficient and flexible service at all times.

Strong determination and willpower to reach the big success.

Good power of observation and adaptability.

Believe in smart work and team spirit.

.

Personal Details:

Date of birth : 15th July 1989

Height : 5.10”

Weight : 78kg.

Passport Details:-

Passport No : L7790771

Issue Date : 20/03/2014

Expire Date : 19/03/2024

Nationality : Indian

Status : Married

Hobbies : Making friends, Travelling.

I hereby declare that the information furnished above is true to the best of my knowledge.

Date:

Place: Signature:

ROBIN VARGHESE

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