Customer Service Food Safety

Career Overview:

Yasser Chattah

E- Mail : ******.*******@*****.*** Languages: Arabic, English, French - fluently Phone Number : +(971-***-***-*** Nationality : Moroccan Address: Abu Dhabi, UAE Age : 31

Comprising six years of international experience in Food & Beverage and Customer service industries. The latter two years have been spent in Food & Beverage as an OUTLET CAPTAIN at the five stars Marriott HOTEL in UAE & as banquet Supervisor Royal Catering Company, My primary focus is to establish a reputation for excellent customers service & guests satisfaction along with serving food courses and beverages. I’ve developed my experience in hospitality careers in Abu Dhabi UAE. Employment Summary :

Marriott Downtown / Abu Dhabi, U.A.E.

Position : Food & beverage outlet captain

Key roles & Responsibilities:

* Deliver exceptional customer service, while serving food courses & beverages to guests 21 st March 2018 till present

* Checking quality, solving customers complaining maintaining stock, scheduling shifts, training & motivating status.

* Checking with guests to ensure satisfaction with each food course & beverage

* Record transaction in MICROS system at time of order & process payment

* Assist other employees to ensure proper coverage & prompt guest service . ROYAL CATERING / Abu Dhabi, U.A.E

Position : Food and Beverage waiter

Key roles & Responsibilities:

1st Oct 2016 – 3 Jan 2018

* Providing a warm welcome for VIP customers, oversee catered functions, in house and outside.

* Responsible for consistently implementing the service standards and operating procedures in banquet and catering service.

* Provide unique and creative ideas to enhance meetings and group experience.

* Understand menu content and keeping up to date with any menu changes and sharing with the team.

* Making recommendations from the menu if requested. Asia Garden / Casablanca, Morocco

Position : Food and Beverage Captain waiter

Key roles & Responsibilities:

Take under control & build in customer relationship. Making menu recommendations if requested, &

Check out customers satisfaction by asking if they enjoy their meals & services.

Passing food orders through to the kitchen staff promptly. Mc Donald’s / Mohammedia, Morocco

Position : Cook and Crew member

Key Roles & Responsibilities:

4 Mai 2012 – 30 th Jun 2015

04 Feb 2012 _

1st Mai 2012

McDonalds crew member work in the kitchen preparing food and helping customers at the front counter, through the ordering process.

Team member job duties include operating a cash register, running the drive through, cooking Big Macs and other menu items, cleaning the restaurant, and completing other assigned tasks. ZIMMER BEACH / Mohammedia, Morocco

Position : Line cook commis II

Key Roles & Responsibilities:

Commis chef assist different stations chefs in the kitchen. 1st Dec 2010 _

30 th Dec 2011

Helping preparing ingredients and do any tasks the chef partie needs assistance with. in most kitchens, commis chefs are regularly moved around the kitchen so I’d assist different chefs. This is the great way to try different work stations and discover if you have a preference to one kind of specialism (like pastry chefs, saucier etc... ).

Being a commis chefs, helps to find out what type of chef wanted to be. Education & Certifications:

Al Alia – high school Bachelor degree in science experimental Sep 2007 - Jun 2008 Institution - VASCO institute of tourism studies & hospitality, technician. Sep 2008 - Jun 2009 Institution - FPPT institute of tourism and hotels in Mohammedia, technician. Sep 2009 - Jun 2011 A.D.F.C.A. Essential Food Safety Training Certificate Aug 2017 - Aug 2022 D E C L A R A T I O N

Here by declare that the mentioned information above are true and fact to the best of my knowledge

& if given a chance to work in your esteemed organization, I’d gladly & honorably serve to extreme of my honest.

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