Assistant Customer Service

Dinesh VijayJadhav

Email: ***************@*****.***

Mobile No.: +91-937**-*****

Career Objective

Seeking for the suitable position to contribute my skills and knowledge to meet customer satisfaction in an established organization.

Profile Summary

Have 14 years of rich experience in Hospital industry.

Broad medical experience working in various department including Billingcounter, Cashier, OT Store, OPD / IPD Dept, Insurance, Store / floor Supervisor.

Expert in Patient counseling and understanding of Medicare and Medicaid.

Familiar with Pharmaceutical distribution & storage awareness

Attention to detail and has the ability to work under pressure.

Ability to work independently with less supervision as well as in a team environment. Education Qualification

Year Degree University Results

2004 HSC Pune University Passed

Computer & IT Skills

Area

Microsoft Excellent knowledge in Microsoft office (Word, Excel) Database Software SQL (Database Management Software) - 2 year’s work experience

SofScript Healthcare System - 7 year’s work experience Work Experience

1) From January 2020 to till date

Company :Souj software

Position Held : Business Development Manager

Job Profile:

• Contacting potential clients to establish rapport and arrange meetings.

• Planning and overseeing new marketing initiatives.

• Researching organizations and individuals to find new opportunities.

• Priority is to assist our companies acquire new customers.

• Sell additional products or services to existing ones; this means the role is a crucial one for business with the ambition to expand or the necessity to diversify its clientele. 2) From June 2011 to December 2019 (9 years)

Company :Joshi Hospital (M.M.F), Pune, India

Position Held :Pharmacist Assistant

Job Profile:

• Performs administrative duties which includes receive and input of prescription orders, operating cash registers, and restocking inventory.

• Dispenses of prescription medication and other medical products to patients under direction of licensed pharmacist.

• Counts pills, labels bottles, prices, and compounds medications to prepare prescriptions for patients as directed.

• Gathers, organizes, and assesses patient information.

• Promptly referred all doctors’ calls and customers’ medical questions to the pharmacist on duty.

• Provide instruction and information to patients on safe and effective use of medicines.

• Monitors prescription-filling process to ensure compliance with relevant regulations and pharmacy policies.

• Regularly complete paperwork and enter prescription and insurance billing information into patient profiles.

• Provided friendly customer service at prescription drop-off and pick-up counters. Stock Validity Management:

• Assist the pharmacy in charge in preparing the indents list for the required medicine for the pharmacy.

• Ensuring the control, semi control medicines and maintain the register updated.

• Checking the validity of medicines and assigned in order to ensure that no expired medicines are kept in pharmacy.

• Conducted routine inspections of medicine storage locations.

• Stock shelves & Stock rotation.

2) From 2006 to 2011 (5 years)

Company :Rahul Medial, Pune, India

Position Held :Pharmacist Assistant

Job Profile:

• Maintains electronic patient information.

• Prepares billing information for medications

• Places orders for additional drugs as directed by the pharmacist.

• Completes patients' sales transactions for purchase of prescription and over-the-counter medications as well as other pharmaceutical products.

• Strictly maintained customer and patient confidentiality. Personal Details:

Nationality : Indian

Date of Birth : 20/07/1986

Languages : Hindi, Marathi, English

Status : Married

Declaration:

• I hereby declare that the above stated details are true and fair to my knowledge

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