Sales Manager

AARTHI G

***********@*****.***

T nagar, Chennai -600017

955******* (mobile)

Proven Skills:

Liability Management Learning and development team

Asset Management Training

Credit Card Management Customer Advocacy

Quality Assurance Team Management

Coaching and Mentoring Inspiring leadership

Sales Team Leadership

Languages: English, Hindi, kannada,Tamil

Professional Experience: (overall approx 7 yrs)

Funfinity Solutions Private Limited (Magic Crate) : June 2018 till March 2020

February 2019 till March 2020 as TEAM LEADER:

•Team Leader for the NEW sales team. Responsible for making the team members follow the right process and achieve their targets.

•Making sure they make enough calls per day and build good follow-up so that they easily achieve sales numbers.

•Coach agents on improving their convincing skills .

•Help the agents in handling the objections better from the customer so that will result in better sales numbers.

December 2018 Till January 2019 as trainer and Quality Analyst/Auditor for sales Channel NEW team:

June 2018 Till November 2018 as trainer and Quality Analyst/Auditor for sales Channel specially Renewal team :

•I am a trainer and Quality Analyst/Auditor for sales Channels NEW and Renewal team, responsible for all the training and quality initiatives for the unit to improve the overall sales numbers of the unit and help the unit have a fully trained team.

•Ensure that call evaluations are conducted as per plan.

•Publish regular reports with the results of the call evaluations .

•Share feedbacks with the Agents on the interactions, Cash on deliverypayments option returns .

•Discussion with the sales managers on the performance of the Agents and report analysis.

•Conduct mock calls, role plays with the Agents and make them efficient on calls.

•Give demonstrations to the agents on how to converse or build relationship with the customers and eventually increase their sales numbers.

•Help the agents in handling the objections from the customer well so that will result in better sales numbers.

•Through constant feedback to agents,reduced the agents’ error to NIL. (Post joining, in July there were approx 40 (out of 132 cases) agent errors, reduced to NIL in NOVEMBER )

HDFC Bank: November 2017 till May 2018 as training and Quality Manager:

•I am a training and Quality Manager (for Virtual RM channel) responsible for all the training and quality initiatives for the unit to improve the overall service standards of the unit and help the unit head have a fully trained team.

•I am taking care of New Hire training (new joiners),training them in Liability, Assets, Credit card products . Prepare them to become ideal Virtual Relationship managers. Assist them in clearing NISM V A exams.

•Conduct refresher trainings to existing staffs on an ongoing basis.

•Conduct trainings for all new updates or process changes.

•Ensure that call evaluations are conducted as per plan.

•Publish regular reports with the results of the call evaluations, checks on interactions, profiler .

•Share feedbacks with the Virtual RM’s on the interactions with the customer.

•Discussion with the supervisors and floor managers on the performance of the Virtual RM’s and report analysis.

•Conduct mock calls, role plays with the new joiners and existing staffs to build and make Virtual RM’s effective on calls .

•Give demonstrations to the RM’s on how to converse or build relationship with the customers.

•I have attended TTT Train the trainer program conducted for the trainers PAN INDIA.

Standard Chartered Bank Global Business Services. from 2013 till Oct 2017

•I am D1R certified Line trainer(from August 2016 to Oct 2017) and trained many batches(around 10 batches) in product and process.(Liability, Assets and Credit cards products).

•Worked as an Escalation officer(Priority and General Mass Market customers)(from March 2015 to July 2016) handling irate customers and provided end to end solutions to customer’s issues by going extra mile.

•Been Phone banking officer(June 2013 to march 2015) and handled customer’s issues and provided excellent customer service .

• I am skilled in all the products Liability, Assets and Credit cards.

•I am certified in Soft skills program named GUADIUM in SCB .

•I have attended Train the trainer (TTT) -Facilitation skills workshop(2 day workshop)conducted by SCB GBS.

•Handled all possible queries in liability/banking like Savings account, Current account, Fixed deposit,non-Individual accounts.

•Handled all possible queries in Assets like Personal loan, Home loan,Loan Against property, Home saver account, SME loans.

•Have got many appreciations from customers in providing excellent customer resolution.

•I have achieved Best performer Award thrice and sales champ award as well .

Tata Consultancy Services IT: March 2010 till June 2010

I got placed in campus recruitment in first day first company and did ILP training in Trivandrum Kerala in dot net stream in IT for 3 months.

Education:

Bachelors in Electrical and Electronics Engineering, St. Joseph’s College of

Engineering,Chennai,India.2009 Percentage :80%

XII std in Jawahar higher secondary school, Neyveli Township. 2005 Percentage: 96%

X std in Jawahar higher secondary school,Neyveli Township . 2003 Percentage: 82%

Examination

Institution

Board

Month and

Year of Passing

Percentage of

Marks

BE(Electrical and Electronics Engineering)

St.Joseph's College of

Engineering, Chennai

Anna

University

May-2009

80%

XII

Jawahar Higher Secondary

School,Neyveli

Township

State Board

March-2005

96%(1152 out of 1200 marks. Maths:199 out of 200;Chemistry 199 out of 200;Physics 194 out of 200)

X

Jawahar Higher Secondary

School,Neyveli

Township

CBSE

March-2003

82%

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