Sr. Executive

Mohammad Aslam.

Mobile: 629******* / 897-***-****

Garalgacha-Chanditala.Dankuni, Email: *************@*****.***

District: Hooghly.

712708.

Career Objective:

I want to work in a value based organization, where I can enhance my skills and Utilize every

Opportunity to prove my limits and contribute to maximum in the long-term goals of The Organization. As well as

an opportunity of self-assessment and improvement in both individual & group-based jobs that Frequently faces

various critical challenges & serves the community with individuals skills.

Personal Strength:

Goal-oriented and Self-motivated.

Focused and hard working ability to troubleshoot complex problems and get the job done.

Effective team player with good communication skills and interpersonal skills.

Able to work under challenging environment.

Sincere & eager to learn.

ACADEMIC RECORD:-

Course

Institution

Board / University

Year of Completion

10+2th

SALKIA HINDU HIGH SCHOOL

W.B.B.H.S.E

2003

10th

SALKIA HINDU HIGH SCHOOL

W.B.B.S.E

2001

TECHNICAL SKILLS:

Computer Application & Programming: Oct, 2006. With A Category.

Operating Systems: WINDOWS-XP,2000,98.

Application Software: MS. Word, Power Point, Excel & Access, Outlook, Internet & E-mail.

1Yrs.certificate course in Computer Application & programming from George telegraph.

(HTML & FrontPage & Photoshop Basics, Visual Basic, VB Script & ASP, Oracle)

Computer Hardware & Networking (FTCP) from PMKK. 2018

OTHER SKILLS: Bengal Champion in Swimming & Water-polo.

Job Experience Total BPO EXP :- 5 Yrs.

1. Last employer : Techno Life Software PVT. LTD

Designation : Team Leader (Technical Support)

Duration : 2 – Jan -2018 to 5 – Nov - 2019

Location : Kolkata

2. . Previous employer : Synotrix Global Private Limited.

Designation : SR. CCE.

Duration : 12-May-2017 to 26-Dec-2018.

Location : Kolkata.

3. Previous employer : R-Fin Private Limited. (Broking House)

Designation : Sr.RelationShip Manager.

Duration : 02-Apr-2014 to 26-Dec-2016.

Location : Kolkata.

4.. Previous employer : Ecomoney Insurance Pvt Ltd. (Broking House)

Designation : Team Leader.

Duration : 02-Nov-2012 to 31-Mar-2014.

Location : Kolkata.

5. Previous employer : CMO Axis Outsourcing Services Private Limited.

Designation : Program Executive - Team Leader.

Duration : 05-Dec-2011 to 10-Aug-2012.

Location : Chennai.

6. Previous employer : Tech Mahindra Pvt Ltd.

Designation : Sr. Semi Backend Executive. (Escalation Desk)

Duration : 27-AUG-2010 to 15-Nov-2011.

Location : Chennai.

7. Previous employer : Aegis Ltd.

Designation : Sr. CCE

Duration : 27-AUG-2010 to 15-Nov-2011.

Location : Kolkata.

Job Role :-

Customer & Team Support.

Providing the high end technical & non-technical support with the state of art - telecom (Network & Switch balance etc).

Provisioning of VAS features in Metasolve Tool.

Interaction with clients (SPOC) / Circle via Email. Attending the Con-calls with the Team Manager & with the Circle Team.

Ensuring the Top Corporate Customers Service Request is closed within SLA.

Adhere to Team & Productivity targets.

Extraction of reports for various activities. Like: Run reports. Bulk reports, SLA status.

Highlighting the Pros & Cons of the process on daily basis to the Reporting Manager.

Allocation of Manpower & Resources effectively during spike in volume/system outage time.

Representing as a Trainer in training newly hired Associates & Team Leaders.

Achievements:

Successfully providing customers & Team Members service by maintaining quality & all parameters.

Successfully achieving company's productivity and contributing in the organizational growth.

Personal Profile:

Name : Mohammad Aslam.

Date of birth : 11.02.1986

Gender : Male

Nationality : Indian

Languages known : English, Hindi, Bengali.

Hobbies : Research religious, Swimming & water-polo.

Declaration: I Mohammad Aslam here by assure that the information furnished above is true and correct to the best of my

Knowledge and belief.

Place: Signature,

Date:

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