Customer Service Manager
Resume:
Michelle C. Bridges
*******@*******.***
PROFESSIONAL SUMMARY
In my current position, I handle over 200 accounts daily, making sure all orders come in and go out correctly. My responsibilities include making sure the team gets what they need to accomplish all orders going out correctly and on time. I also have responsibility for being the liaison between the other departments, working with the warehouse to make sure all orders ship correctly and reaching out to the trucking companies to make sure all orders are delivered on time. CORE COMPETENCIES
Detailed Oriented, Project Management, Analytical, Team Player, Dependable, Problem Solving, Mentoring, Training and Customer Service
PROFESSIONAL EXPERIENCE
Omron Healthcare, Lake Forest, Illinois - 1995 to 2020 Customer Operations Manager 2015 to 2020
Key Accomplishments:
• Promoted to Customer Operations Manager from Customer Operations Specialist
• Mentor of a team of 3 customer service representatives, making sure they are on task to complete their daily assignments. Also helped 2 past customer services reps get promoted and moved on to new positions.
• Enter over 200 plus orders via email and EDI (Electronic Data Interchange) correctly which results in sales of $120million annually. I also verify the orders for accuracy.
• Successful hiring of 6 Customer Service Reps
• Manage price discrepancies from customers, entering all customer deviated pricing into the system resulting in accurate pricing for all customers.
• Selected by Senior Management to travel to Mexico 3 times to train employees on new computer system.
• Handle all and any tax issues with over 200 plus customers, getting tax exemptions certificates, entering the certificates into the Vertex tax system and entering any credits to customers that should not have been charged tax. Worked with the Tax Department to get our software updated and to make it self-service.
• Team with our accounts receivable department to clear aging deductions over 60 days, reaching out to customers to get back-up, getting with our sales team to make sure the deduction is legitimate, and entering the credits into our E1 JDE system.
• Selected by Senior Management to work with a team to implement a new computer system to write up and test scenarios to insure the system would work for what we needed it to do.
• Implemented a new CRM system to better serve all customers. Worked with IT and another divisions to do testing to insure it is what we need.
Customer Operations Specialist, 2001 to 2015
Key Accomplishments:
• Promoted to Customer Operations Specialist
• Directly responsible for working with the E1 JDE system.
• Entered orders via phone and fax, credits and debits, accounts receivable invoicing, setting up all new accounts, reviewing customer contracts, monitoring customer price discrepancies and employee orders and returns.
Prior to 2001 held the following positions of accountability and responsibility
• Key Account Representative
• Customer Service Representative
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