Training

Mobile :UAE+971*********/+971********* ****************@*****.***

James Serrao

Goal oriented over 8 year’s comprehensive Human resources experience including staff recruitment and placement, training analysis and design, employee relations management. Strong interpersonal and communication skills together with the ability to discharge multiple responsibilities efficiently results in the achievement of company-wide human resource goals.

EMPLOYMENT

HR & Training Officer At Al-Bustan ( 5 months)

As a training officer I was conducting Behavioral training for all Departments Create Relevant course module for different departments Quality assessment regularly on OJT & Cross Training Orientation program for the new staff and create 60 days leaning assessment HR (INFOSYS) 5 YEARS 11 MONTHS

Consult with line management and provide daily HR guidance

+ Identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments Elevated Clients -satisfaction index, ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies

+ Assigning roles and responsibilities to Team members.

+ Facilitate communication among employees and management including employee terminations.

+ Responsible for Learning and Development activity across business and functions

+ Plan and conduct Train the Trainer Program. Develops certification plan for self and team, coaches and mentors team members

+ Consult with business partners to resolve challenges and develop Business Support based solutions to business problems.

Mobile :UAE+971*********/+971********* ****************@*****.***

+ Helping an employee assess personal safety competencies, values, and goals, Managing group discussion and group process

+ Assessment and feedback session. Rewards and recognition

+ Manage ER issues within the business units. Support line managers in creating a culture of employee engagement based upon ‘company- values’. Reinforce at all times a culture, performance-focus and diversity.

+ To ensure compliance to HR policy is maintained, to review and strengthen business internal controls and procedures, ensure compliance and provide leadership on process and governance. Ensure compliance with laws, regulations and other requirements.

+ Ensure new employees are properly inducted into the business and given support to become productive as quickly as possible. Develop succession plans and retention strategies for key talent and positions.

+ Actively participating in the development and implementation of continuous improvement initiatives

ASSISTANT- HR (AOL- AMERICA ONLINE) 1 YEARS

Working with the Senior HR Manager, I was responsible for providing support to business and ensure delivery of strategic and local projects. The incumbent will assist in carrying out various human resources programs and procedures for all company employees.

+ Support onboarding process

+ Induction program

+ CV screening, job interview, ensure the recruitment process is followed by managers

+ Maintain confidentiality of all human resources records. ASSISTANT OFFICE ADMINISTRATOR (PANTHOEN PVT - AMERICA) 2 YEARS ENSURES PROPER FLOW OF OFFICE PROCEDURES, AND SUPPORTS THE OFFICE DIRECTORS BY CARRYING OUT COMMON OFFICE DUTIES.

+ Communicates with relevant agencies to produce travel itineraries for business directors and employee events

+ Arranges meetings by scheduling appropriate meeting times, booking rooms, and planning refreshments

+ Manages correspondence by answering emails and sorting mail

+ Assists in planning and arranging events, including organising catering

+ Handles expenses and billing cycles

+ Manages reception area and looks after visitors

+ Maintains accurate records for employee holiday requests

+ Manages outgoing post and records data on special deliveries

+ Photocopies and files appropriate documents as needed EDUCATION

+ GITAM UNIVERSITY DISTANCE EDUCATION in MA (Economics) 2018 scoring 1st Class

+ St Joseph Autonomous Degree College Bangalore Scoring of 79%

+ ST Aloysius College PUC Bangalore Scoring 62%

Mobile :UAE+971*********/+971********* ****************@*****.*** AWARDS

+ Awarded for the Best perform in the HR Training Team (I STAR Award)

+ Certification of Transition Monitoring Training

+ Quarterly R & R Awards

+ Awarded for the Best performance as Team Lead (I STAR Award) EXPERTISE

+ Customer Service Management, Complaint Handling & Resolution, Communication, Appraisal Discussion, Induction, Customer Satisfaction Enhancement, Front-End Supervision, People Management, Teambuilding

& Training, Facilitation, Presentation skills, Employee Evaluation & Project Management

CERTIFIED

+ Design Thinking

+ Developing Employees

+ Difficult Interactions

+ Presentation Skills

LANGUAGES

+ English, Kannada, Hindi, Tamil

HOBBIES

+ Listening Music, Play Cricket, Football, Running, Cooking, Dancing & Debating.

PERSONAL

Father Name: John Baptist Serrao J

Date of Birth: 24-July-1988

Passport number : K2690540

Visa expiry : (visit visa)27.02.2020

Marital Status: married

Religion: Christian

Nationality: Indian

Address: No.16, JV Shetty Road,

Ramaswamy palya, kammanahalli main road

Bangalore 560033 Karnataka

Mobile :UAE+971*********/+971********* ****************@*****.*** KEY SKILLS

+ Course Delivery & Competency Training

+ Education Curriculum and Course Design

+ High Impact Communication & Analytical Ability

+ Planning & Organizing

+ Driving Results

+ Self and Team Management

+ Conflict Management

+ Ownership and Accountability

+ Presentation skill

+ Customer oriented

Declaration:

I hereby declare that the above information is correct and true to the best of my knowledge and belief. Date:

Dubai

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