Customer Service Social Media
Resume:
Jeremy William Bodden
Providence, RI, 02908
******.******@*****.***
Summary of Qualifications
Self-motivated leader who shows no fear of taking initiative and controls the ability to work independently in an environment of change, challenges, deadlines and priorities. Passionate and eager to deliver excellence at every presented opportunity while supporting individuals as well as the needs of the business.
Employment History
SEPTEMBER 2017 - PRESENT
UMelt, Providence, RI - General Manager
● Manage daily restaurant activities to enforce policies and procedures, customer relations, staff management, inventory and labor control, as well as hiring and training all staff members. Created and uphold a high standard for customer service and restaurant cleanliness.
● Assist customers with questions about product, pricing and any dietary needs, as well as resolve customer complaints quickly.
● Manage weekly schedules and create coverage when needed.
● Assist restaurant owners with incoming inventory for their other retail company, buying & selling restaurant equipment, social media updates & photography.
● Conduct staff meetings to implement change and sanitation standards and routines.
● Skillful with Microsoft Word and Excel.
● Scored 100% on a random Health Inspection from the state of Rhode Island.
● Areas of Expertise: Cash Handling, Managing diverse team, problem solving, Inventory Audits, Ordering, ServSafe Certified.
SUMMER 2018 - 2019
Doughboys Food Tent, Providence, RI - Manager
● Operated with one or two other staff members while managing Umelt but only during large events being held in the city a few times a month during summer.
● Organized inventory ordering, cash handling, scheduling, equipment pickup, tent set up, proper storage for food and cleanup.
● Accurately processed monetary transactions, accepting multiple forms of payment while maintaining professional courteous interactions in a fast-paced environment.
● Trained staff how to communicate and work in a fast paced environment. AUGUST 2014 - OCTOBER 2017
Johnson & Wales University, Providence, RI - Shift Supervisor, University Dining
● Created and managed weekly scheduling for 30+ staff members as well as enforced and upheld policies and procedures set in place by the University such as sanitation, customer service and uniform code.
● Trained student employees to enhance their customer service skills, communication skills, culinary techniques and professionalism.
● Prepared on the spot food for students with severe allergies safely while running normal operational duties.
● Helped conduct employee meetings and employee reviews with the management team.
● Created a daily cleaning checklist and trained staff to uphold sanitation standards. SEPTEMBER 2008 - MAY 2014
Johnson & Wales University, Providence, RI - Fellow, University Dining
● Started as a Work Study and was promoted over the years to highest rank, Fellow.
● Worked in several fast paced Dining Halls serving 500+ Students daily while upholding the Universities Standards and maintaining calm demeanor.
● Trained and coached other student assistants within the same program to help their development and growth.
Education
SEPTEMBER 2008 - MAY 2014
Johnson & Wales University, Providence, RI
Bachelor of Science, Food Service Entrepreneurship May 2014 Associate in Science, Culinary Arts May 2013
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